Purchased $90 bottle of wine Bag they placed it in ripped open and bottle fell out and shattered Blamed it on me, didn't even offer a credit or discount Will use new total wine for future purchases Poor customer service read more

Beware prices listed on the shelves is different than what they charge at the register. Cashier didn't care and neither did the manager. Lousy experience in store read more

I recently went to Crown Wine and spirits to purchase a scotch to give us a gift. The price on the shelf was $42! When I brought it to the cashier, the price was $79. I was told that the new owner raised all the prices! I hope that he can find all New customers too! read more

Drove there for the gentleman to tell us it's closed. It says it's open at 10pm but he closed the store at 9:25pm. Very weird! Hours need to be updated not open until 10pm. read more

Wine and spirits are better with friends. Small cozy store located in DelRay Beach. Stopped by to get Some liquor, since it was on my way home and I didn't wanted to go out of my way to the big department stores. As soon as you walk in someone greets you with a friendly smile and offers their help. It was any first time and I did t know what to expect. The team member helped me locate the item I was looking for and offered me to walk around the store and take a look. Besides wine and spirits they sell cold meats and snacks. Also you can find mixers and a gift wrapping station. Compared to others stores the prices are 2-4$ more but the friendliness and the way they make you feel it is worth it. It is always good to support local business from our neighborhood. I will definitely be back to keep building up my points for their loyalty program. Make sure you ask for it at check out! read more

Crown Wine & Spirits - Beer, Wine & Spirits Near Me - Delray Beach, Florida

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The best liquor store in Del Ray with the best staff. Stopped in to grab a bottle of vodka and cheese. Personally, I don't need the booze, the cheese is what draws me in here. Rick Is super nice and so helpful and always lets you sample what you are going to buy. Their prices are also reasonable. Highly recommend this one stop, wine, booze and cheese party establishment. They have great snacks and salsa as well. read more

Unbelievable place! one stop shopping! no where else can you buy liquor, beer, ice, snacks, charcuterie packs, cards, cigars and much more in one place!!! everyone is so knowledgeable and friendly! loved the experience Donna Reese read more

Nastiest service I've ever dealt with. Literally. Judge mental people. I've never felt more misplaced than I did in this establishment. Thanks for that. Older dude that's been there for years.... worst energy & feeling. f yourself read more

Extremely helpful and knowledgeable staff. They offer such a huge arrangement of beer, wine and liquor! I will definitely be back. read more

Had amazing customer service from Bill, the store manager today. He did not have what I was looking for in his store, so he tried to have it transferred from another Crown store, but could not promise to get it by monday . I needed it for a birthday gift on monday. He actually googled other liquor stores and started calling several of them for me until he found it at one of his competitors. He then gave me directions on how to get there. He really went above and beyond for me without my asking him to do so! I was very grateful and thankful! read more

Don't tell me you're open until 10 and then I pull up at 9:07 pm and you guys are waving me away..... ridiculous

Stellar Service and selection. Spirits, wine, chocolate & cheese. What could be better?! Bob is kind and generous and even gave us a taste a fine new rum. Kudos! read more

I stopped in at 9:45pm to buy a bottle of wine as a gift for a good friend's birthday. I was so pleasantly surprised at the warm greeting as I came in the door, and Phil was ready to help me as soon as I came in. Phil was very knowledgeable about Italian wines and I was so impressed! I will be back! read more

Went here to get a bottle of vodka for my fiancé's birthday. Not only were they incredibly friendly but they wrapped the bottle up in a birthday bag and added extra touches. I had a great time chatting with Bill about cars and vodka. This store is by far my favorite. Clean and organized. And they had an amazing selection of Liquor and wine! read more

Crown Wine & Spirits - Beer, Wine & Spirits Near Me - Delray Beach, Florida

Incredible and knowledgeable staff. Was pleasantly surprised by their bourbon supply and willingness to help pick out something special for an event. Will definitely be back! read more

I've never had so much fun at a liquor store! After helping me find what I needed, at check out, Rick and Bill had me laughing so hard! They are kind, helpful, positive, and so funny! Then Phil walked in, and picked right up and continued the fun! By far, the best liquor store anywhere! read more

warm and welcoming people make this nieghborhood store a GOTO place for wine/sprits/delicacies/gifts the best part of the store is its dedicated, knowledgable and thoughtful staff The points system is not bad either and adds up if you visit regularly Michelle's gift baskets are awesome Going here is like going to a store of the old days of more traditional values and service and a great contribution to the Delray community Highly recommended read more

The entire staff at this Delray location is exceptional! Always greet me and ask me if I need any help.. The store manager and entire crew fantastic.. I want to shout out a special comment to Conner at this location for exceptional service and help picking out a bourbon and a bottle of wine!!! Great job!!!! read more

This used to be a fantastic place for high end beer, wine and liquor. Unfortunately, about six months ago it was purchased by a new company that is ruining everything. There are no more specials on the cheeses and meats. The employee turnover is incredibly high and I've heard they are cutting on the pay for their workers which explains the decline in customer service. Also, I went in today to use my loyalty rewards points but they had changed their system and I was unable to do so. I had to travel to another location that soon (once they update their system) will also not be able to use the loyalty points. Overall, a company/store in decline that needs to look in the mirror. read more

I asked the manager (Bill) for a brew they didn't carry. He discovered that it isn't available in SE Florida. The next time I went in he surprised me and had two cases for me. He had gone to visit a relative in GA and saw what I had been asking for in a local liquor store. He bought it using his own money without asking and brought it back with him. Bill....you're an AllStar! read more

We have 2 packages stores that we can walk to and we still choose to drive to Crown. Everyone who works there is so nice and helpful. Great selection of wines. read more

I go to crown at least two times a week because I work down the street. I usually have very good customer service until last night when bari was hounding us down the liquor isle like we were going to steal something and put it in our dress? Then we get to the check out and I am rudely told to go get my ID and I keep trying to tell her I'm in the system but she rings me up as a guest as she proceeds to ignore me. So I ask her to undo the transaction and rering it in and it seemed like a huge inconvenience for her. Please get a better and nicer staff member because she is definitely not it. Won't be back to this location until bari is fired read more

Beware...these people are very nice and helpful until you have a problem with a purchase! The we see the real side of this business. We have been customers of Crown Wine in Delray Beach since we became snowbirds 4 years ago. Although their prices are higher than many other places, we felt that the convenience was worth the extra dollars. My friends and I enjoy good scotch so my husband and I went to crown, as always, to replace our bottle of macallan 12 with another one. We were running low. When my husband was reaching for the bottle, a salesman approached him and told him that if we like that scotch, we'll like the upgraded macallan better. He guaranteed it. My husband believed him and bought it for me and for our friends who enjoy it with us. Four of us Tasted it and we were very disappointed, as we felt that it tasted medicinal, not at all as smooth or as good as the one we originally wanted. We now have a full bottle that we cannot use. My husband went in and spoke with Don (assistant manager) to see what they can do for us....particularly since we did not ask for advice nor did we intend to purchase this scotch. He convinced us that it's better, and of course it's $25 more expensive than the one we wanted and always enjoy. He said he'd get back to my husband and he did not. My husband had to call him and he then told him there's nothing they can do. (Corporate policy). I then called and explained the situation to another assistant manager and he said that he'd reach out to a regional manager and get back to me one way or another. He never did. No surprise. I'm very very disappointed in how they are handling this...not even any credit! No concern about loyal customers and friends that we send to them. Obviously we will NEVER do business with this store again and we hope that others will think twice. This is total disregard for a loyal customer and just downright rude for never getting back to either of us. And again, we did not ask for advice on scotch, we wanted to purchase the one we always enjoy, and were approached and CONVINCED that we should try this one as we will like it better...guaranteed!!!" It must be nice to be so independent in this day and age with so much competition out there!!!! read more

I frequently go to this liquor store and have yet to have a bad experience. I am always happily welcomed and assisted if I need anything. Bill introduced us to an unbelievable seasonal beer. Always helpful and kind. Looking forward to going back. read more

The staff here is amazing and so helpful. Michelle was incredibly thoughtful and made sure a delivery was made for the holiday. The wine and liquor selection are great as are the cheeses and other specialty foods. read more

Just discovered this place in Delray the other night and it's fantastic. It's not huge but the selections are diverse and plentiful. Also surprising was they have fresh meats and cheeses available, as well as dips, crackers, chocolates, and other gourmet snacks. The gentlemen that were one staff were very helpful, funny, and really nice! We will definately be back for more libations! read more

I went there because of a positive Yelp review. Great store with excellent selection, fair prices, plus superb cheese selection and numerous sundry food items. Need caviar? Crown has it. Friendly and helpful staff. Wouldn't go anywhere else in this area. A plus! read more

Only thing stopping this from being 5 stars is their customer service is a bit lax. Sometimes its tough to tell who actually works there. This is second time I had a question and could not easily identify who was employee or shopper....at least shirts that match would help or name TAG. read more