I have the best new glasses. Both functional and fashionable. Thanks. The staff was very attentive. They are all team players there.

When both my daughter and my out of town relative (who didn't buy her glasses at Crown Vision) needed an adjustment to their glasses, we were seen quickly and the fix was made within minutes! The staff was friendly and ensured our issue was taken care of! And they didn't even charge me for either glasses adjustment! Talk about great customer service! read more

I made an appointment here through my insurance plan and then made the mistake of reading reviews. I almost canceled. I found that people complained about all the places anyway. I was already hesitant to use a chain but was really behind schedule with my eye exam. When I went in, the receptionist was very nice and friendly. The optometrist/ophthalmologist was so nice and helpful. The appointment was so quick. No one tried to sell me anything I didn't need. All staff were helpful in answering questions. I found it to be affordable. When I went in to pick up my glasses, staff were so friendly and helpful again (different staff). I had a great experience and will continue to be a client! read more

Dr. Donna Wang is so nice and does such a thorough job of examining my eyes as well as explaining clearly how my eyes are. Nadia is so helpful and has such a good eye for choosing glasses. read more

It took them roughly 1.5 months to get my glasses and frames to me. After numerous "ready" dates they finally arrived. The male assistant at the desk had a bit of an attitude. I was told by one employee that I would be getting 50$ off my bill, which I did and that I would be receiving a second pair for free for all of my troubles. When it came time for me to get my glasses, yes, 1.5 months later I was informed I'm only getting one pair. Mind you I used my insurance, which is amazing optical insurance, and didn't have to pay hardly any thing out of pocket for my 1000$ pair of glasses but I will never go back nor recommend them to anyone!!!!!!! read more

The staff is always very friendly and helpful. They go out of their way to make sure you receive the best value and are patient while you ask questions about your exam or while you choose eye wear. I wish they had a larger selection of frames and that their computer system was better (few hiccups with my information), but that's it. I'm a repeat customer. Terah F. 005-019327 read more

This store's service is horrible. If you only go to the vision check and they make you sign all kinds of paper work and then charge you all kinds of fees. Even asked me to sign a paper while I have taken off my contact lens. Full of traps. Never go that store. My insurance co-pay is $10 for vision check and I ended up to pay almost $100 just for vision check without ordering any contact lens . Plus they gave a pair of contact lens with much less power and told me I can have it for a month. This store is a joke. In Ladue and Clayton areas, there is no other store like that. read more

The staff (especially Samira) is absolutely wonderful and keeps me coming back. They are quick and very caring. The only draw back is that the doctors are very very pushy about lasik. On the plus side, they do offer honest opinions about how you look on your glasses too which I find very nice. I will continue coming back for the foreseeable future. read more

Staff is friendly and very professional. They have several styles of glasses and also a location where you can get a free Lasik scan. I had a problem with the fit of my initial contacts, they got me in the next day for an appointment for a fitting. Downside is that I only received a small discount with my insurance. Tiffany C. 001-558526 read more

I knew it was time to strengthen my prescription but was not looking forward to going through "all that." However, the experience was a really good one from the moment I stepped into the store. The team was friendly, but not pushy. They got the eye exam done fast, explained the issue (need bi-focals) and Samir made the steps of picking out frames actually fun and easy, by steering me away from the frames that didn't fit my face. If I had known it was going to be that simple, I wouldn't have waited so long! I've been to other stores over the past years and know this is company that cares, from the top down! read more

They may life easier here by allowing you to schedule your appointment online and then, when you get there, you never have to wait to get in, get your exam, and then you're off. The staff is very friendly and professional. The person who helped me find new frames was very accommodating and has a good eye for picking what I described. It's very conveniently located, too. Danny O 400204428 read more

I hadn't had an eye exam in a few years. I had a great experience with all of the staff here! They were friendly, helpful, explained things well, answered all my questions, walked me through all the options for eyewear, helped select the best frames for me, enjoyable conversation. I will be seeing them again. Ryan S. 5020726 read more

I feel like their service could have been better. Upon arriving, I was greeted by friendly service people. I initially went in for some eye tests, which were fine. I was not recognized as a former patient until I got into the exam room after a few minutes. The eye exam was very quick, and I kept the exact same prescription and contact type. After I met with the other woman who was completing the paperwork. The computer system was slow and got jammed up several times. I was told that I could not pay the "contact fitting fee" with my insurance money, which was frustrating, especially since I was not fitted with any new contacts at all or a new prescription. For the price, I didn't feel like I got my money's worth out of the exam. Nothing changed, yet I was required to go in and be told that I had the same prescription and same contacts for the same fee as going to a new place. Kelli H 400043771 read more

I'm not understanding any of these low ratings here. They are really high priced but I have been going for probably15 years and no one has ever asked me about Lasik or tried to rip me off. If something sounds high make them turn the screen around to you and explain it line by line. You are ultimately responsible for what you pay by agreeing without asking questions. Samira knows more about the business end than Dr. Long or any of the optometrists she has worked for/with. I go once a year and she remembers everything about me and my family, what kind of frames I like, down to the color, and when I tell her the maximum amount I will pay for a frame she doesn't show me anything else unless I ask. Four stars because they are, as I said, high priced. I know that going in, though, so I live with it. read more

Great place -- see Samira! She takes care of everything easily and quickly.

I was in this location the other day and the staff was friendly and fun. I usually see Samara when I come in but, she was on vacation. I was helped by Kate and Jeff. They were fun and very helpful. I got a great pair of sunglasses, and my husband took his time picking out his frames, and Kate was patient and helpful. I always enjoy my time at Crown. And I will be coming back year after year. I always feel welcomed and relaxed, never pressured. read more

I don't know about all Crown Optical locations, but this one is terrible! It was not clean... didn't clean the spots where you put your face (before or after). In addition, there was no place to remove my contacts to start the eye exam... they didn't even offer. Most importantly, the glasses they gave me were a wrong prescription! The script for my contacts was fine, but somehow my glasses are unwearable. Plus when I went in to pick up my glasses and get a copy of the script, the employee gave me someone else's paperwork! Talk about a HIPAA violation. Overall this place is unprofessional, unclean, and inept!!! read more

The fast-talking optician at Crown Vision Ladue tried to rip us off. We told her we wanted basic glasses for our son because his prescription is low and he gets a new pair every year. She promised to "take care" of us but first we had to buy the membership package for $40. With the coupon in there, we got a "discount" and ended up with a bill of $500 for the glasses. She insisted that was the only option available. We paid the bill but did our research online later and realised she had sold us the "Ultimate Plus" package. We went to another branch and got the polycarbonate lenses the doctor had prescribed with the same frames we had chosen for $150! The Ladue optician became nasty when we tried to cancel our order. We had to get Crown Vision customer service to step in to get our refund. Do not go to this branch because they will try their best to sell you the most expensive lenses regardless of your needs. read more