There simply aren't enough words to express how grateful we are to this veterinary office and their incredible staff Dr Carter, Miranda (Coco Bear's FAVORITE ), Heidi, Marla, Ash, and Helen for everything they did for our beloved Coco Bear and us.
From the very beginning, they went above and beyond to give Coco Bear more time with us, kept her comfortable, closely monitored her illnesses, and help us navigate every difficult decision along the way. They were thoughtful, compassionate, and incredibly creative when it came to finding solutions and ideas to make her more healthy and comfortable. But what meant the most to us was the LOVE they gave her.
Every time we walked through the doors, the staff greeted Coco Bear with so much excitement, sweet talk, cuddles, and affection. They treated her like she was part of their own family. Coco Bear had always been terrified of going to other vets. She would hide, shake, and want nothing to do with anyone. But somehow, at this office, she was different. She felt safe. She would wag her tail, happily greet the staff, and even follow them around and snuggle. That alone told us everything we needed to know about how special these people were to her.
Sadly, we eventually had to make the hardest decision that any fur parent ever has to make. Saying goodbye to Coco Bear was heartbreaking, but this staff made one of the most painful experiences of our lives as gentle, peaceful, loving, caring, and as special and dignified as possible.
They cared for Coco Bear with so much tenderness and respect, and we truly believe she went to heaven feeling loved. She wasn't just loved and missed by us- she was loved and missed by the people who cared for her there, too. She needed a lot of extra care and was a frequent patient so they build an extra special connection with her. That means more to us than we could ever explain.
At such a heartbreaking point in our lives, it is incredibly comforting to know that we did everything we could for our girl and that we had a veterinary team beside us who could not have tried harder, cared more, or loved her better.
This staff has touched our lives forever. We will always be grateful for the extra time they helped us have with Coco Bear, for every thoughtful idea, every phone call, every cuddle, every kind word, and every moment they made her feel safe and loved.
We wholeheartedly recommend this veterinary office to anyone looking for a place where their pet will be treated with exceptional medical care and genuine love. Honestly, we believe other veterinary practices could study the culture here and learn from the way this team connects with their patients and their families.
Coco Bear was more than a patient to them. She was family. And they were Coco Bear's family.
Thank you from the bottom of our hearts for loving our sweet little Coco Bear and taking such incredible care of her- and for taking care of us, too. We will never forget you.
Forever loved. Forever missed. Forever our Coco Bear. read more