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    Crown Studio

    5.0 (1 review)
    Closed • Closed

    Services - Crown Studio

    Applying hair extensions

    Haircut

    Hair styling

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    9 years ago

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    Colors by Kim Hair Salon

    Colors by Kim Hair Salon

    3.2(37 reviews)
    0.9 mi•Downriver
    •$$

    I tried multiple times to reach out to the owner (3 times minimum) through the reception to follow…read moreup a horrible experience I had while receiving a service. I initially before scheduling my appointment asked the receptionist over the phone whether or not extractions would be included with my facial service. I've came here multiple times and gotten a facial by the previous Beautician. ( I have no idea what services she was giving me) My skin has "more acne than the average face" when I walked in she already had everything laid out did not give me a consultation and even look at my skin. I was blown away . She already preplanned our appointment without seeing my skin or asking me what my goals were. Since I was let known the extractions were included and I can't tell time while laying on a bed it started to get I started to feel like we were getting closer to the end of the appointment where the extractions begin - I asked her "are we doing extractions today?" We did them for maybe five minutes- My face needs x3 the amount of time I figured she could assume that by looking at me and possibly prioritize it. When I mentioned this to her - as a disclaimer I was extremely calm using a soft tone no aggression, I asked her when we were going to do them since the receptionist let me know they were included. What the receptionist didn't tell me is that the extractions are included for apparently "more-normal" skin. I explained this to her how I was confused over the phone by the receptionist. The beautician started to shake and hyperventilate for the rest of the appointment. Again I did not speak to her in any way to get this reaction. I have PTSD myself and would never put someone else in an uncomfortable position on purpose. She began to make me extremely uncomfortable because of her behavior to the point where I asked her to just remove the product off my face so I could leave EARLY since she was making it seem like it was MY fault the receptionist misunderstood me she "I am also a receptionist I will get in trouble for this, The receptionists aren't trained properly on facial services" NONE OF THESE ARE MY ISSUE - First of all I came here after experiencing a traumatic life changing event and my boyfriend thought it would be nice for me to plan a facial knowing how much I like them. This is the last thing I wanted to happen during my service. Obviously there was a huge miscommunication but at the cost of a customer and maybe others in the future too. I told her "I wouldn't tell anyone because I felt bad" I left without speaking to anyone and the situation continued to bother me. I tried to call and reach back out to the owner- At first I was told she was on vacation ( I thought okay that's normal for July fine) the receptionist, then tried to intercept my call and call me the day before they said she would be back from vacation, I immediately noticed this and told them I didn't feel comfortable speaking with them and I'd call the owner myself. The owner then never called me and I called two more times to leave my number to be contacted. Now i'm not the smartest person alive but didn't the facialist say she worked at the receptionist desk too???? you can do 1+1 right? So this is my complaint I guess, I have your business more than enough chances to fix this. Get better receptionist girls who won't ruin your good business you already have. I remember speaking to someone named Faith who "took my phone number." Unfortunately I loved the services and salon enough to drive 30+ minutes. NEVER AGAIN. This miscommunication could've easily been figured out with me, now I'm not interested you can reply back to this but my entire message and feeling is here I don't have anything else to add or say to you.

    A nice salon in the Downriver area! Not pretentious, friendly staff, great selection of products…read moreand a cute little boutique. The stylists are very informative, knowledgeable and keep up to date with classes and they are Redken certified!

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    Colors by Kim Hair Salon - Hair cut color

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    Colors by Kim Hair Salon
    Colors by Kim Hair Salon

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    Alexander Chase Salon

    Alexander Chase Salon

    4.4(7 reviews)
    1.1 mi•Downriver

    I come to Alexander Chase solely for Leecis! I started coming here about a year ago after reading a…read morerave review on her waxing, specifically Brazilian, services. She does a great job every time and is very thorough. Leecis is so cool and personable, really makes the task of being completely nude from the waist down a lot easier. If you're looking to get a Brazilian for the first time or are a repeat offender I would definitely get down here! I have also seen her for facials and skin care. Not only was having a facial relaxing, but it was informative. I have super sensitive skin and I break out often. Leecis gave me tips, tricks, and some home remedies on how to be nicer to my skin. The staff at the desk is also super nice. They will send you a reminder text for your appointment, which I love! Definitely recommend visiting Alexander Chase for your beautification needs!

    I was in town for the week and I asked several people where to get my hair done (highlights, low…read morelights, cut and blow dry) and I also wanted to get my eyebrows done (microblading). Everyone said "you have to go to see Kim at Alexander Chase Salon." I called and I was so lucky to get in because she had a cancellation! WOW WOW WOW, Kim truly has a gift, she is such a professional and she is very experienced at her craft and I am so pleased with both results. She makes you feel so special and comfortable while she works her magic on you! I wished I lived closer so I could go to her all the time. I give Kim 5 stars! She is truly the best! Shari (Houston, Texas)

    Crown Studio - hair_extensions - Updated October 2026

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