I called to set up an appointment and make sure that my old extensions (beaded) could be used. "No…read moreproblem," the woman on the phone told me. Sure enough, I get there and am told tape ins are the only choice. I ended up having to buy them there because my hair needed to be done that day for an event. Ooookay, I was going to be spending some $ that day, anyway, so let's move on, not the end of the world. The man who put the tape ins in said literally less than ten words the entire time. I had an appointment with him 2-3 weeks later because a couple of wefts came loose, which was frustrating, and he again didn't speak. I'm almost positive it wasn't a language barrier issue because there were no attempts to be friendly even with body language? And I understand if you don't want to chat the entire time or are introverted, but damn...I really got nothin' When my extensions were finally done, and I will say they were pretty good except for the piece or two that fell out, there was no explanation of how to manage them. The worst part, though, was that he wouldn't cut them because he said they were too pretty. I mostly wanted the extensions for volume, not length.

TERRIBLE TERRIBLE CUSTOMER SERVICE. I had scheduled an appointment a month in advanced with the…read moreowner olla and showed up on time just for them to tell me i didn't have an appointment. I told them i had made an appointment and they said that i could still do it but with a different new stylist. I agreed since I had a wedding but was not happy with the attitude. I told her I wanted to go from brown to blonde balayage. I had virgin hair. She proceeded to bleach my entire head and left me sitting for soo long. She washed my hair and DIDNT even tone me. They also don't include blow drying with their services and told me I needed to pay an extra $60 for a blow dry which I had to do because as I mentioned I had a wedding and was already there for many hours over what I had planned. My hair was yellow. It was horrible. Orange and yellow streaky disaster. I mentioned toner and she told me that'd be an additional cost!! I have never heard of toner being an additional cost for any color service. I paid over $300 that day for basically just a terrible bleach job and a very greasy blowout. I couldn't stand looking at me hair so I went back a couple days later and complained to the owner who was supposed to do my hair and she said that the same girl could just tone it for me. She left the toner on my hair while i was sitting in the sink for 45 minutes.... I was extremely uncomfortable and every time I looked at her she would tell me a few more minutes but she was just running around doing nothing. She finally rinsed me and my hair was I shit u not just right back to my original color BROWN. It was the worst waste of time. I told the owner who had the biggest attitude atp that this is nothing like I wanted. Her response was "it'll fade out". Yea not to what I wanted it to look like??! Then after saying this toner would be complimentary since the booking mistake and the stylists mistake they proceeded to charge me $75 for TONER ALONE. As I was speaking to my stylist the owner and 3-4 OTHER stylist came up to the desk area to tell me I had to pay and that my hair was my fault?? Horrible staff, they don't care about what you want done they just want to get paid. I strongly suggest you go somewhere else!

I'm new in town & was looking for a new salon. I found Hairloft on Yelp & decided to give them a…read moretry based on reviews. I received a blow out from Sam, he listened to what I wanted & he did an amazing job! I'll be seeing him again in a few weeks for a touch up color.

How they color highlight your hair, nothing like I asked for. Not clean at all do not recommend.read more

This has been my go to salon since they opened. It is a relaxed environment with skilled…read moreprofessionals. I use Mark for hair and Manal for waxing. Great team.

Never again, this is the 5th or 6th time I've gone here, first few times Manal's, the owner did a…read moregood job in trimming my hair which has been all one length past the middle of my back. The 2nd to the last time she cut off a bit more than a micro trim let's say an inch... when I went in this past Thursday, I asked that she give me very long layers, my hair was down to my waist- I have no idea what she heard or thought but in the end she cut off 4 inches and then layered- totally ruining my hair- now I have to let it grow out so it can be fixed- it's very choppy, long pieces of hair here and there and she charged me 50$, what a joke- she is definitely off her game. And I won't ever be back. I am sick over it and her comment was I think it looks better hmmm .. no it doesn't! It took me a solid 3 years to grow it out! I'm humiliated and very upset to say the least! Never again!!! And might I add she waxes your eyebrows way too thin, it's not the 80's anymore! SMH!

I had booked a last minute appointment with them to get my hair and makeup done for my 30th…read moreanniversary, WOW...I was beyond blown away!! Within two hours walked out of there with an amazing transformation, that lasted the whole night!!

I've been many times. Came here for highlights, balayage and even got my wedding hair done here…read more Always disappointing. I've given them several opportunities to show their skill and it has failed. I've gotten treated horribly, I was left waiting for hours for service on my wedding day. I've gotten my hair colored here twice in the last year and it's been so awfully done. Is it because I wear hijab and they know I won't post a review of the awful job? When someone pays over $500 for their hair, you should care. Done giving chances. Wish I could get a refund.

Ok so the ladies here are absolutely WONDERFUL!!! They work magic when it comes to hair, whether…read moreyou need color, a cut, or style. My mom got her hair cut and colored and she couldn't stop talking about how much she LOVED her cut -- she even said she hasn't been this happy with a hair cut in over 10 years. So THAT alone speaks for itself. The ladies are also all extremely friendly (I should know, I went in there to make an appt, and after 45 mins of talking/chit-chatting, I walked out - lol). Sue had some of the girls come in for our appt at 6am (had to get glammed up for a wedding), and they did a phenomenal job!!! Not to mention, they brought breakfast and made coffee for everyone there... This salon and these ladies ROCK!!!! If you live in MI, and have gone anywhere else but here, you're insane. I'm gonna be flying out for my next hair appt... so you Michiganders need to take advantage of the amazing opportunity you have with these talented ladies so close to you. (who knows, maybe I'll convince Sue to move the salon to Phoenix... wishful thinking, I know... but still, maybe?)

Wow. Found this place on yelp at the last minute. I needed a cut and highlights so bad I refused…read moreto wait another night and thankfully, Sue (the owner), squeezed me in. I've been stylist hopping all of my life, never sticking with one for more than 2 cuts because I didn't think they were worth going to again. Well, I'm done hopping because Sue did a fabulous job and understood exactly what I wanted and what my hair was capable of doing. Thanks again Sue and Natalie! See you in 8 weeks :)

Debra is amazing with any kind of facial you could ask for…read more The whole staff is welcoming and the place is clean. Love the atmosphere. Susie Knight

Great service! Easy to book, less than 5 min wait time and results came out beautiful.read more

I'm here from Chicago visiting my MIL and got a Saturday mani-pedi from Kim. Listen, this was great…read moreenough that I'd visit my MIL more just to have Kim work on me. I'm super ticklish and my feet and hands were disasters from running, neglect, and winter. She completely transformed them and didn't give up! Usually people quit on my feet after a minute because I'm too ticklish but she just held on and went for it. They're baby soft. Plus, you will never meet more welcoming and sweet people than Sally and Kim. I feel right at home. Thanks!

I don't use these types of services but came here to keep my wife company. The business was very…read moreclean and they were very accommodating taking us in early. The manicurist was very friendly and did a wonderful job. My wife was very pleased with the experience. So for all my Yelp friends who use this type of service I would suggest give this place a try. One tip is I noticed on Yelp that it had the business closed on Saturday but they are open.

I had the worst haircut experience ever. I purchased a Groupon, for a color, cut, and style. When I…read moregave them a picture of what I wanted, they told me it would be an extra $100 to add highlights. I agreed and paid the extra. The stylist was so aggressive. She was pulling my hair, and slapping my head with the brush as she applied the products. There was dye all over my skin, she didn't take any care at all. She didn't check my hair for over an hour, she was sitting down on her phone. The only thing she was good at, was a great scalp massage during the washing. I'm adding a picture of what I wanted and what I got. The cut itself is not super bad, just 3-4 inches shorter than what I asked for and an entirely different color that is ugly, as she put no toner in it at all.

Various problems, quite unexpected in such an expensive place. Services were added that increased…read morethe price without informing me that I would be paying more. I asked for, but was not able to get, a receipt for my credit card purchase. Hair cut was OK, but definitely not exceptional.

This is my new go to hair salon. Beckie does great work, I always like my haircuts, color &…read morehighlights. The vibe here is relaxing & chill which I totally appreciate & everyone is so friendly. The location is even better/closer for me than the last salon I used to drive to that ended up getting more expensive in their pricing. Found this salon in doing research for a closer place to go & it's a win, win for me! Always plays good tunes too which is also appreciated, I always look forward to my visits here, highly recommend!

Best salon ever! Great people great stylist and a great atmosphere. Beckie is my stylist and she…read morehas not only given me a cut and style that suits me and is super low maintenance, she has educated me on ways to take better care of my hair. All the stylists are great - Beckie, Carol, Jillian, and Devin (the owner)! Love this place and the truly genuine people that make it so wonderful.

best hair cut and style ever. Best cut ever and I am fussy. People compliment the cut, style and…read morecolor. The shine is out of this world

I would not recommend this salon to anyone. I have been Al's customer for many years, who was the…read moreoriginal owner. I was very disappointed that the current owner Kim severed this relationship because I preferred an employee over her for hairstyling. Some people are gifted and others are not. It is best to accept it and focus on customer satisfaction.