I was referred to Crown Bath in Bradenton for a repair on my Jacuzzi tub by Jacuzzi corporate. I made initial contact with them late September/early October, leaving multiple voice mails and emails that were not returned. When I finally got a real person on the phone, they scheduled a repair for 8-10am 10/17/16 . They did not show up so I called and was told they were running later and would be at my home around noon. Then a follow-up call informed me they did not have the part on the truck and we would have to reschedule. The repair was made on November 11, 2016. While part of the problem was resolved with the repair, the dry-out blower would not turn off without being unplugged from the first use after the repair. Here is where the real problem began. I first tried trouble-shooting with Jacuzzi, since I thought it might just be a setting or easy fix. After an hour on the phone trying various things, Jacuzzi said that since it never worked properly, I should contact Crown again to have them come back out and rectify it. I have proof of multiple emails asking them to come back out that were ignored or a reply that they needed to contact Jacuzzi and could not was the main excuse. By December I asked them to escalate the problem and on 12/30/16, received an email stating that I would be charged an additional labor charge of $225.00 to complete the repair because it was a separate issue. We argued this point since it was not in full working order after the first repair. The president, Don, sent an email on 1/5/17, stating "to be clear, we will not be making any future visit to your home for this unit. I am permanently closing out the job and suggest you contact Jacuzzi to resolve the new issue.....seems we are at an impasse due to irreconcilable differences" He also stated that I, Mrs. Pike, had witnessed and verified the resolution of the unit which is completely untrue. I was in my office with a client and could not leave to check the unit, depending on his verbal statement that the repair was complete. Bad business, bad customer service. Still do not have a functioning tub. read more