Just leaving an appt with this ENT. What a fantastic office and great medical care. Dr Wallace was personable, professional and kind. If ever needed I would highly recommend this office. Also- the medical assistants and front desk team were respectful and professional. read more

I went to Dr. Crow for sinus pain, burning/stinging and pressure likely caused by an enlarged turbinate, deviated septum and a prior viral infection. He was so wonderfully thorough! Surgery is an option for my condition but he gave me a few other things to consider which I truly appreciated. He explains everything related to the condition and answered all of my questions. He even sent me home with a nasal spray to try. His nurse and the front office are very nice too. I couldn't be more pleased with the visit. read more

Dr. Crow is amazing but his wife that works the front desk is horrible. Total C**T. Extremely rude. She wanted to argue about a past due payment that I know has been paid because I wouldn't have been able to schedule without paying that bill. After about 20 minutes of her trying to figure out if the balance has been paid, she realized it was paid. She is so incompetent she failed to realize her office collected payment from me during scheduling. I even showed her my bank statement and it clearly stated Dr crows office received payment. She couldn't even comprehend that. Stay away unless you're a close friend of Dr. Crow and you're able to bypass that thing working the front desk. read more

Doctor Crow, I give him five stars! Unfortunately, I am writing this review about his receptionist/ office manager; I have been with DR. Crow since 2014, when they had excellent staff. This woman came on board after COVID-19; everyone else quit or fired. This lady does everything; as they say, they are on a skeleton crew. She is vulgar, short-tempered, and unprofessional; nepotism must be the reason for this toxic environment. When a provider such as this accepts Medicare, and subsequently, a patient reaches the age of 65 and has to go on Medicare, suddenly that office does not provide a patient with medically necessary services due to the office claiming that they would lose money, this is a violation of patient rights--abandonment and failing to treat the patient with dignity or respect. They do not return your calls; there is no voicemail, so you can't leave a message. You must call 911 for an emergency: no email address or way to reach anyone. read more

Dr crow is an amazing doctor for my mom after a very rude quick visit to pick up hearing aids left me very irate at how unprofessional and very rude that most of his staff are! instead of simply saying what their hours are she says look at the door excuse me lady at this point I'm already in the office if this is your office shouldn't you know your business hours? I'm furious as she continues to now say we are closed on fridays and mondays very rudely I walk out without saying anything more to her. If this is how you treat your patients that's very disgusting as a matter of fact I already seen very bad reviews below including multiple horrible reviews on posts within Facebook. Dr crow please realize you'll lose a bunch of great patients and also potential new patients if you don't address this! read more

horrible! rude staff -- arrogant and condescending. Won't answer questions. Is there an option for 0 stars? He hires the staff and needs to be held accountable. The office manager would not survive working anywhere else and she gives medical advice and opinions and serves as the gatekeeper. He is an idiot to let her work there. read more

I'm in Shock of how this place treated my Wife. The receptionist here is Horrible. Don't bother unless you would like to feel worse and be talked down to. 4 thumbs down. read more

I just got off the phone with rudest lady ever she told me she can't help me if didn't pay a co pay from 2019 40$ I will never go there or recommend them to anyone!! Rude, unhelpful, inexperienced, telling me they do a certain surgery. Many of them but they couldn't do it 2019 :/ Wow !! Do your research this sucks !!! read more

Worst experience ever. Dirty run down office. Equipment they needed was broken for test was broken. My ear was bleeding in the canal for weeks after he used a metal snapper to try and remove a little ear was that wasn't causing any issue. This guy should retire or have his license revoked. read more

Dr. Crow is the best ear doctor and highly skilled in his discipline! Highly Recommend him!

We recently had a great experience with Dr. Crow. My son had surgery with a different ENT and had a major bleeding complication, and Dr Crow was on call with Kaiser since it was a Saturday. He was amazing. Came into the office and opened it up just to see us, was so kind to my terrified son, called our other ENT on his cell phone to coordinate emergency surgery, and personally drove in front of us to the hospital to make sure we didn't get lost. He really went above and beyond, and I'm so grateful to him! read more

Dr. Crow and his staff are warm, welcoming, efficient and most of all skilled at what they do. Dr. Crow is someone I would trust with even the most complicated procedure. His work is meticulous and he is extremely knowledgeable. We are very fortunate to have someone of his caliber on Maui. Much Mahalos! read more

Looks like I have to add yet another zero star rating. I was handed paperwork with information from my last visit 10 years ago.. Office visit was for a Dr Sussman appointment who is on Dr Crows staff.. Wrong doctors, wrong po box, and phone numbers, wrong insurance etc.. And told I had to sign it as correct or they would not see me. I asked them to correct it and they would not.. Saying I had to correct it all, but I AFTER they took my correct insurance card and ID. The main woman was Spanish speaking and had an attitude. I would have expected better from a person at the counter at a local burger stand. Totally unprofessional. Will find another specialist read more

Worst doctors office I've ever been to. I had an appointment scheduled 3 weeks out. I show up 20 mins early and the office was closed down. I started asking other businesses where dr crows office was and a nice lady told me it was down the street in the next building. They just never changed their address on their emails or referrals slips. I'm on time still and they tell me it's going to be a bit and to wait in my car. I go in 40 minutes after waiting. She said I can't reschedule until it's been 60 minutes. If I leave without seeing him I get a no show fee of like 100$. Total scam. I waited finally over an hour later I am seen. There's no soap. I tell the doctor the soap dispenser is out of soap and he said don't worry about it and washed his hands with just water. Then he didn't even put on gloves before he proceeded to touch my face and stick his fingers in my mouth. I was disgusted at this point. I told him my doctor said he could clean begin my tonsils with a water pik. He said why don't you use a water pik at home. I said I can't see back there in my own mouth that's why I came here. He said just drink water when you eat food. Don't let food sit in your mouth. I said I drink plenty of water. He said if you want I can just remove your tonsils. I said they aren't infected. Just wanted them cleaned. He said cleaning them now won't stop them from getting dirty later. I was furious. I said you made me wait an hour held hostage by a fee. You didn't wash your hands between patients. Now You are telling me you won't do what I'm asking. Then you suggest I drink water. I drink plenty of water and I gargle with mouth wash twice a day. This was one of the worst experiences I've ever had. He was dirty looking. Smelled bad. Cuts all over his arm. Looked like he was wearing a diaper. Should not be practicing medicine. Period. read more

This is a terrible office. The staff are extremely rude. They take advantage of the fact that they are the only ENT doctor's office in town and they treat their patients like shit. Judy Dorzab, the office manager is a big bully and if you dare challenge her about anything, she will just throw you out of the office. So if you have any other option, do NOT go to this office. read more

Dr crow is a great doctor, he treated my daughter with tubes in both ears, the staff behind the reception is INCREDIBLY RUDE! There rude on the phone, its impossible to get a call through to even make an appointment. Left a message no call back. There girl snapping at me on the phone, i could barley understand her english... the one girl who worked there, started yelling at me in front of other customers and the other customers were not ok with that. One walked out after telling her how rude she was. Once i asked to speak to a manager. She justified her behavior because i missed an appt. Which i swear the girl did on purpose. I wrote down exactly what she told me on the phone prior. She was even talking about me of course not in english to her co workers. Its a shame. read more

In the 2-3 months since leaving this review I sought a second option from another ENT clinic. I met with the surgeon and he reviewed the same information I gave to Andrew Don. He absolutely disagreed with Don. Two weeks later I had surgery. I am now 2 weeks post op. The migraine I've had for 2-years straight is gone, sinus pressure is gone, and I feel like the person I was 2 years ago. Don't waste time or money with Andrew Don. He's completely ineffective. I would give 0 stars if that was possible. read more

Please note, I'm not one to use Yelp for a revenge platform or as a negative social media tool overall. Having said that, there are times where we as the general public can assist each other best by utilizing this tool in particular to point out aspects of concern. That is my goal in writing this review. Some aspects to note about Dr Crow's office: 1) You will ONLY see Dr. Crow if you need surgery ($$). 2) Dr. Sussman, who you may HOPE to see, takes "a lot of vacations" - which was pointed out by the office staff. 3) The Dr. you will most likely see (and hopefully they are a doctor) will be a "temporary fill in" from the mainland. I'm sure a tax write off... 4) The office will inform you they are the ONLY ENT on Maui. This is not true. *5) In my case, Dr. McKinney (sp) is who I saw recently. Much to my chagrin. He has a ~terrible~ bedside manner. He's condescending and arrogant. I had to ask twice to actually and truly look at my tonsils - for tonsil stones. (I've had them before and knew it was the issue). I was looking to have them extracted - which has been done before by a doctor in CA. Dr. McKinney told me there were no stones after his brief first "exam". With his dismissal I became emotional. Once I was upset, he asked if I wanted him to "look again?" If that would appease me. I agreed to another "exam" (although afraid at this point that he might poke me out of spite). This time he actually used two tongue depressors and when he truly looked (this time in earnest), he did find a tonsil stone! He did remove it. At this point I felt vindicated. Do you think he then looked at the other tonsil...of course not. In addition to the above, I did discuss having a hoarse voice. He used a scope to look down my throat. 10 minutes of prep for the scope - for an exam that lasted 5 seconds. Everything looked "fine". Again, nothing close to thorough. I paid in cash - to the tune of $336!! For next to nothing - and in no way, shape or form a real exam with a doctor who actually LISTENED, CARED or did the job for which he was hired. What I would add as a side note is there are many VERY talented Urgent Care doctors. This is where I will most certainly go with my next ENT need! Thank you to YELP for giving people a voice! read more

Dr.Crow changed my life for the better by fixing my deviated septum! I can finally breath! No more Afrin nose spray and Sudafed. The results are amazing, thank you read more

Doctor Crow did an excellent job on my husband's recent surgery. He worked him into his busy schedule and did a great job on the two surgeries the my husband required. Debbie was also very accommodating and cheerful. Five stars isn't enough! I highly recommend Dr. Crow and Debbie! read more

Dr is really awesome but his staff is unorganized, unapproachable, rude and has to work on communication skills with patients. Definetly not a friendly and warm environment. read more

It's really a sad state of affairs when you are experiencing a hearing loss that has gone on for 10 days with no improvement and cannot make an appointment with this medical group for over 3 weeks! This office has several practitioners and not one can see you sooner??? They say you have to make a new patient appointment. Perhaps they've never heard of an emergency? They are highly rated but how would you know if you have to wait that long for an appointment while you are scared to death you may be losing your hearing. Perhaps an assessment of the office staff and patient relations could benefit this medical group. read more

This is not for the doctor but for the receptionists instead- particularly SUSAN, DEBBIE and another one whose name I cannot remember. They were working on Monday, August 17th, 2015. I am on my honeymoon in Maui and have terrible vertigo. First time ever so I am not familiar with it. I've seen a doctor and I'm on all the meds. I wanted to see a specialist since it is day 4 with no relief. Both my husband and I called Dr. Crows office as it is the ONLY ENT doctor on the whole island. They refused to see us stating that we did not have an appointment and there were too busy for walk ins. They kept telling us to go to the ER but I've been checked for a stroke, etc, and the ER told us to see a specialist. So we called them repeatedly, practically begged to be squeezed in ANY time. They continuously said no and continued to give attitude and then put you on hold for someone else to pick up the phone and pretend to play dumb. We are from NY so we obviously could not have had an appt, and when trying to ask when we could come in, they told me the next appt is in OCTOBER! I began to get so frustrated from no one being able to help and not knowing what else I could do, I started crying. Eventually, I realized that the three different receptionists were giggling around the phone and listening and the one I was currently speaking to couldn't contain her laughs. What terrible customer relations. I was appalled by this and called her out on laughing and how rude and unkind it was. She continued to laugh and say "idk what you want me to do!" And then she hung up the phone on me. Yep - hung up. Now, I get that since this is the only ENT office on the island, the business will not be affected. I am hoping though, that someone has a talk with the receptionists representing Dr. Crow, especially after reading the other reviews with similar problems. This occurred on Monday, August 17th so whoever was on schedule behind the desk that day - should not be. read more

i,m recovering from heart surgery and am on kumadin, developed bad nose bleed while on vacation in maui. Dr. crow was able to get me in and did a great job an a difficult carterization. Highly recomend he and his staff. dick scott olympia wa. read more

Like the other reviews this isn't about Dr. CROW himself but for his rude staff behind reception. I had to reschedule my appt due to unpredictable work schedule and I had to do it twice because when I scheduled the appt I didn't know I had to work anyway. I called to reschedule and the lady who I could not understand very well had the worst attitude ever and she kept on grumbling with me about rescheduling and at one point yelled at me to hold on so in the end she ended up rescheduling me 2 months from now and at the end didn't say goodbye or anything and just hanged up her phone. read more

I was on vacation when I developed an ear infection. Awesome. I searched everywhere to find an ENT and came up with this office. Seeing the 1 star review I freaked, especially since I live in Scottsdale and am used to Mayo Clinic. I called at about 9am and was told to come right now. I was skeptical and when I arrived I was greeted by a snobby office manager (likely the same person in the 1 star review). I immediately was concerned. I waited less than an hour, and the DR was great. Considering I walked in without an appointment, didn't wait long, and was treated well by the Doctor I can't really complain too much about the B behind the counter. read more

I was seen by Dr. Crow's associate Dr. Sussman. I was spectacle about making an appointment based on the reviews. My condition needed attention so I needed to be seen. From the first phone call to registering at the front desk, to the nurse taking my history and Dr. Sussman was outstanding. I would recommend this office to anyone! read more