I'm relieved to finally have our wedding invitations in our possession, so I can share the ordeal we endured. I strongly advise anyone considering using this company for their invites to think twice. It was undoubtedly the most frustrating and disorganized process I've ever experienced.
We ordered our wedding invitations from Crosstown Press, and it has been a nightmare from start to finish. I'm only speaking out now because the invites are finally with us, meaning I never have to deal with this company again. To begin, they made countless errors throughout the process--errors that might have been overlooked if they had responded promptly. Sometimes we waited days, even weeks, without any updates. Their promise that we could contact them day or night turned out to be a complete lie--they only responded when we escalated our complaints. And each response brought more laughable mistakes. They didn't proofread; they even misspelled my name at one point. Every step was a challenge.
The first major issue was their timeline. We needed our invites by mid-April, but they couldn't meet that deadline and were often unresponsive. When they did reply, they introduced more errors, and we didn't receive anything until May. We had sent our menu selections by mid-April as the invites were supposed to go out shortly after. It should have been a simple copy-paste job, but instead, we heard nothing back. It was bewildering. They ghosted and gaslighted us until, out of concern, I suggested finding another provider. However, everyone else felt we were too far along to switch.
Transparency was non-existent. Throughout this ENTIRE PROCESS, they never once provided a price. When we first saw the invites, we asked for pricing, which they never sent. For over a month, we requested a quote, and they remained silent. Finally, after tolerating enough nonsense, my fiancé, having been ignored when I raised the issue (a bit sexist, frankly), got them to assure us on a Friday in early May that we "wouldn't be surprised by the price." Yet, they still DIDN'T GIVE US A PRICE. Then, on Monday, without our sign-off on ANYTHING, they printed the invitations. We hadn't approved them, we hadn't agreed on paper--nothing. And then, they sent us a bill three times higher than we expected. At that point, it wasn't even about the money; I was appalled by the entire process. We wanted our invites sent in mid-April, and by now, it was May. They had put us in a difficult position: we either had to start over with another company or accept the invites as is. I wouldn't have paid them a dime. The invites weren't even what I wanted because their lack of communication left us no time to make changes. We then had to decide what to cut from the invites. Despite all the discussions about paper types, how could my fiancé know the cost when they never provided it? It was all lies and deceit. And once again, they stopped addressing me directly, speaking only to my fiancé, who reluctantly agreed to pay them since they had already printed the invitations. Who decides to print before confirming the price, after we had asked countless times? They offered weak excuses about their long business history, but it was all nonsense, and I am still furious. Not to mention, our invites look average--nothing special. We could have easily used a service like Minted for a fraction of the cost, which was my initial preference. Their timing put us in a bind. Can someone explain how they set the price only after creating the entire invites, expecting us to just pay? It makes no sense. This has been the worst experience I've ever had. They never apologized, only made excuses. We followed up numerous times, always to be met with more excuses. Now that we're done with them, I advise anyone looking for invitations to steer clear of them. And may I remind you--they still haven't apologized. It's disgraceful. read more
