Alex is amazing!!!!!!!! I took in my mothers computer he…read morehelped me get it all fixed up and cleaned it wrapped in plastic and we were off super quick friendly fast service!!!!!!!! Oh and did I say Alex is AMAZING!!!! I love tech guys

Took in a desktop PC that was running slow and they thought right away the problem was the…read moremechanical hard drive. I originally went in on a Thursday,. and they suggested I come back in the following Monday so that they could get to it more quickly. I brought it back in that Monday, and hadn't heard back, so I called Friday and they told me it looked ok overall (no viruses, etc.), but the hard drive replacement should help. I told them to go ahead with the work. I got a call the following Wednesday afternoon telling me it was done. The first week was a holiday week, so the swap took just over 6 business days. The fix is fantastic! All the files, etc. were cloned perfectly to the new hard drive, which is amazingly faster than the previous one. From looking at the work order, I can see where they did the work pretty efficiently, they just didn't contact me to move ahead as promptly. The computer was done 2 days before I was notified it was ready, and there was a day lag from evaluation to me calling them to check in and move ahead with the new hard drive. So, all in all, I'm very happy with the end result and the work that was done. There were just some opportunities to get things moving a bit faster to cut down on the time I was without the computer.

I can't say enough good stuff about my experience. I took mycomputer init was ready within 2 days…read more actually it was ready earlier I just couldn't get there. he spent a lot of time with me talking about tips and tricks. somehow after he had my computer I quit getting put into Instagram jail, which has been so nice. he fixed my computer, and gave me knowledge. I highly recommend Kevin with your computer needs.

Got the job done quickly and explained everything beautiful job made sure I understood his my new…read morecomputer worked

I needed to get my new printer installed and set up with wifi, etc. I tried myself for about an…read morehour. Before I lost my mind I decided to see if I could get an expert to help--and I found Jeremiah. He's great. Smart, thoughtful, and got the job done. I felt very comfortable having him in my home. Nice person, knowledgeable, and conscientious.

Schrock Innovations replaced my old hard drive with a solid state drive improving my computer's…read moreperformance considerably. And when it is time to get a new computer, they can just put this solid state hard drive and the new ram from this computer into the new one. When changing the drive, they were able to clone the old drive so it not only still had all my software on the new drive but it also knew my network. Just had to plug in the improved computer and get to work. They also installed a program that protects my computer from all viruses and trojans. The service was great and the tech very knowledgeable. Will call on them for all future computer needs.

I have an old Sony Vaio that was running way slow with Windows 7, with little security &…read moreprotection. I was ready to buy a new laptop. Kris advised that they could clean & transfer old files & pictures to a new solid state drive with Windows 10 & security software for less. I was very pleased with the service & professional advice from this business. Saved me some $ and I have confidence in the new system.

Ross and his staff do a amazing job! As my business grows they have been there every step of the…read moreway. They have assisted with monthly managed services to start. Then I needed better equipment and they assisted me in buying what handles my needs. I have bought several laptops new and refurbished. Recently a new desktop to handle HUGE files for high res photo files and editing programs. They truly care and treat you with respect. This I appreciate as I don't know much about techy stuff but need it to operate my business. I feel I have a great friendship with them! I would refer them to anyone who wants to feel good about thier IT support.

Everytime I go here I seem to go home with a new problem. The problem I go in for has rarely ever…read morebeen fixed. I have to deal with explaining the same problem to 3 different staff members who seemingly don't communicate with each other, and they always seem to forget important details and deadlines. Avoid this place. I went because it was the closest to me, and that was a mistake.

could be something special if they could realize their potential. they could be the MicroCenter we…read moreall need. And please add veterans, military, and first responders (police, firefighters, paramedics) discount. once they make these changes it will for be a 4 star company.

I order a used, put-together gaming pc from a sale advertised on their website. It was advertised…read moreto be ready 7-10 business days, and that I'd receive an email for pickup. I was charged immediately for the item. I received an email letting me know my order had been placed, an itemized list of what I'd asked for on the pc, that the pc would be ready in 7-10 business days, and that I'd get an email or phone call saying when to pick up the pc. On the tenth business day, after I had heard back from phone nor email (and I was sure to check my spam filters, just on case). So I sent an email asking for an update. No response. Two days later, on a Monday, since I still had no email response, I called, asking what was going on. I got a call from a different number than the one listed on the business website, and talked to Kevin. Kevin told me there were delays in receiving video cards, and that they were still waiting from their supplier. They should have cards in 2-3 days, and that he would call me with an update later in the week. The week ended, and no email update nor call. I called back at the start of the following week, at 10:30am (20 business days). The person who picked up the phone chastised me for calling out of business hours (the hours are not posted on the website at the time of this review, and I have no way of knowing what those were and I had to use google's estimates for business hours). Then, the person stated he would arrive in 15 or so minutes and get the shop set up in another twenty and be able to look at what was going on for my order and call me back. Three hours passed, and I was not called back. So, I decided to take initiative and call back rather than wait another week. As I was leaving a voicemail, I got a call again from the non-business number belonging to Kevin. He left a voicemail explaining that the video cards they were waiting on took three to four weeks to ship, and that they expected the cards any day now. However, as time passed, I grew more uncomfortable having paid for something they didn't have the parts for in their shop, let alone have assembled. Plus, the lack of communication, and the discrepancies when I called, made me feel like I was taken for a ride. So, after thinking for a few hours, I decided to request a refund and go with another company. I called the business number and left a voicemail giving my order number, my desire for a refund, and why. Two business days later, I have not heard back. There has been no acknowledgement of my voicemail, nor have I seen any pending transaction in my credit card statement. So, I have sent an email reminding them I'd like a refund, and informing them I will dispute the transaction with my cc company if I do not hear back in 48 hours (2 business days). Things that would have been helpful: When ordering my item, stating video cards were being ordered as they weren't available in-store. Letting me know there was a delay in shipping video cards rather than have me call to find out what was going on- even a quick email would have been made me feel communicated with and in the loop. Responding to emails within 24 hours They have a banner saying Covid affects pickup and in store hours and that people will have to schedule- why not have another banner pointing out there might be shipping delays. Posting office hours on the website so I don't call outside of those on accident, and not scolding me for calling before office hours when I have no way of knowing them. Getting back to me within 24 hours about a refund, and acknowledging they have seen/heard and processed it. I will update this review should I ever hear back from Kinetic Computing. Update: Despite being before office hours (based on the interaction I had when I was scolded for calling before office hours), I received a response within minutes about my refund- it will be processed, and they did not receive my voicemail for a refund before. Update on the update: it's been 7 business days and 9 days and no refund has appeared in my card statements. While there has been a power outage during that time, if they processed my refund when they said they would, I should see the refund sooner rather than later.

I ordered computer from Kevin in October. I have called text 30 times at least. Keep getting run…read morearound. Horrible company Would not recommend them. Lies lies promises that are never kept.