When it works its great when it does not.. It's the biggest…read morepain in the game.. An even bigger pain is when they try to fix it over the phone and they don't take notes that you have already talked to 4 - 6 different people with contradicting info on your account! Heck they even sent us to the office to change our modem.. We were giving one that our TECH said was pretty much obsolete! That's not cool! First tech came out and said when you need a new drop line... Few days later a 2nd tech came out and said no you don't need a new drop that person was an, "incompetent idiot!" Well he must know something cause he got us a new modem and got our internet back up and running in 40 minutes! This was after it has been out for almost 14 strait days after some maintenance Mediacom did to our building! So our last tech I give a 5 out of 5... The service and lack of communication and the first tech gets a 1 star.. We will round up to 2 cause its back working!

Forced to pay for terrible service…read more I live at the Spring Creek senior apartments (managed by Anawim Housing) in Pleasant Hill, IA, and it should come as no surprise that after giving the complex itself a 1-star review, they have now forced this terrible ISP onto their residents. Management recently decided to "bundle" Mediacom Wi-Fi directly into our rent, giving us zero choice in the matter. This is a prime example of what happens when governments deregulate telecoms, utilities, and landlords--consumers lose all leverage. We are trapped paying for a crappy, unreliable service that we didn't ask for. Avoid both this property management company and this ISP if you value reliable service and consumer choice.

I absolutely hate CenturyLink. Everything about them--the customer service, the website, the login…read moreprocess, the setup process, the cancellation process--just sucks. It's like they go out of their way to make every interaction as painful as possible. Setting it up was a nightmare, and expensive too--around $140 just to get started. I figured, okay, fine, that's the cost of doing business. Within a year, my bill went up three times. I said, okay, fine, maybe that's just how it is. But now? Now they're just making up fees out of nowhere. I got an email last month saying my modem lease fee is increasing to $17 starting March 7, 2025. Why? Who knows. It's the same modem I've been using since day one. If anything, it's old and should be getting cheaper, not more expensive. Then another email comes through talking about some "Facility Relocation Cost" fee coming soon. Relocation? Who moved? Not me! Why am I paying for that? Right now, I'm paying $81 a month for the same basic internet that started at $70. I don't game, I don't stream heavy content, I don't download huge files. Just regular internet usage, and yet my bill keeps creeping up for absolutely no reason. I swear, ISPs are the biggest scam in existence. If I had any other decent options, I'd be gone yesterday. Anyways, I wrote all of this to say; why is it so hard to cancel services? I'm looking for a customer service email and can't find anything. The chat bot isn't working, the website is glitchy, and they're an internet company. Y'all should have the best computer scientists, software engineers, etc. Bro, don't piss me off.

I help my brother with all his bills, I am his POA and payee. We tried to set up service with…read moreCenturyLink in Sept 2025. They told us that someone had to be there from 8am-5pm, so my husband waited for them all day. I showed up about 4:45 PM, and he said nobody ever showed up. We checked the phone line and it didn't work. We called CenturyLink right away before they closed, and sat on the phone with them for about 2 hours between different departments. They never resolved our issue. We told them that the phone line was not working. I told them that it might be a faulty phone jack, and they told us to call back the next day. I told them that I would not be able to call back the next day because I have work and school. My brother had no phone, so he had no way of calling them the next day. Now that I'm out of school, I am trying to set up service for my brother again, so I called and made another appt for tomorrow, Jan 13, 2026. I got a text from CenturyLink today saying I had to cancel an old account before I could set up service for the new appointment. So I called to cancel the old account and they told me I would have to pay all of the backpay for a service that was never set up. I told them I would not be doing that and asked for a supervisor. I spoke to Russell, and he said that I would have to pay all the backpay as well for a service that they provided. I asked him, "What service?" And he sat there in silence and then told me that he'd be looking forward to me calling back for whenever I needed future service. I informed him my brother had a severe mental impairment, but that did not seem to matter to him. I told him that there would be no future service, and to cancel both the old account, and the new order. I told him I would be disputing this through any credit bureaus if they send it to collections but that we would not be paying for a service that they never provided. We hung up, and I set up phone service with a different company for my disabled brother.

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

From the owner: The Choice is Clear...Crystal Clear! Your Local Authorized DIRECTV Dealer. Residential and…read morecommercial entertainment experts. Applications Include home, apartment complex, hotels and lodging and institutions. We have provided legendary customer service for over 15 years in all of Central Region. Call now and take advantage of free residential installation. Mention code Website and receive additional savings and special promotions. We are looking forward to serving you!

I do like walking into a business and having someone greet me and ask how they can help…read more It's also great to have a cell phone store that has adequate staffing and customers don't have to stand around and wait all afternoon to be acknowledged. I'm not a Verizon customer and the reason I was there was for a deceased family member, but if I decided to change service, I'd go back here.

I have an iPhone 14, an iPad Pro and home Internet and I signed up for another home Internet…read moreservices yesterday and went to pick it up. when I got there, I told the manager that I had a lot of problems with the last one trying to train the modem to the service at my actual address so I asked if she would do it at the store instead and she claimed that it could not be done. I told her my first modem was programmed right here in this very store, just as im asking you to do now, so I know that is not true but she continued to say she is the manager and that is the protocol. I wasted my whole lunch hour and several hours after trying to do something that Verizon should've just been happy to help me do in the first place. I went to the store to get the help I asked for the first time and the manager tried to give me a phone number and send me off again and I told her if you don't want to help me you can just take this thing back and then she said "that will be fine" because she clearly didn't wanna help. well, it's not fine because you wasted a whole bunch of my time, and didn't try to help me at all when i was trying to prevent abunch of wasted time and then when I got upset about it, she told me that I have to leave or she will call the police. I really cannot believe this happened to me, but if something doesn't get straightened out and she doesn't get reprimanded I am seriously considering canceling my service because there is no way I am going to let my phone company treat me like that.

After my experience today with Qwest, I'm pretty sure their staff is clueless or doesn't care. I…read morehave internet service through Qwest + a Qwest modem. My modem suddenly stopped working yesterday. No internet service and the "power" light was red. I called up this Qwest location and described what I was seeing. The salesman told me to unplug it and plug it back in. Nothing. After 45 seconds of trying to help me, he told me that I'm just out of luck and I MUST purchase a brand new $120 modem. I asked....no alternatives? He gave a stern answer: the only way to solve your problem is to buy a brand new $120 modem. I then called the Qwest international helpline. They also told me to buy a brand new modem. Then, I went to Gamestop (of all freaking places) and made quick mention of my modem problem. The salesman there suggested I buy a new AC adapter for $15 and try it. I bought it and tried it. My modem's now working perfectly. Random Gamestop dude saved me $105. How did random Gamestop guy know more about a Qwest product than the worthless people at Qwest? If Qwest doesn't see this as a problem (clueless/worthless staff), then I'm not sure what else to say.

Is there a worse service than Century Link? I wanted Internet only service for my apartment and…read morethey ended up slapping on a bunch of fees and a higher monthly fee. To straighten out, you only need to sit on hold for 25 minutes before they pick up. Great service guys.... Can't wait until online technology totally replaces the need businesses like this one.

One of the best DIRECTV dealers in Iowa. Residential and Commercial. Boy do they take great care if…read moretheir customers!!

I didn't like the customer service they provided. I had to call multi-times to ask question that I…read morefigured they would do. Jesus my rep wanted me to do all his work, made me buy a router and then it didn't work out. So I am out $99.00 and now have to contact Mediacom. Wont go back to them

Great service - get your satellite service through these guys instead of Directv. Seriously.read more

From the owner: Satellite City has been servicing Des Moines and surrounding communities sInce 2005. We specialize…read morein commercial and residential solutions Including HDTV's, surveillance cameras, audio systems, home theater, smart home and internet solutions. Call us today and start experiencing the best service the Des Moines area has to offer!

Everytime I go with them they tell me one price and then jack my bill every month call corporate…read moreoffice and would not and did not help me worst customer service I have ever had / if I could give them 0 stars I would

I was very disappointed with the service in the store. In the past, I have always been very pleased…read morewith US Cellular service in other stores. However, in this store they will only help if you made your purchase there. We visited the store for help inserting a SIM card in a new phone purchased from US Cellular online. Even though the employee was not busy, she refused to help unless we paid a $30 fee. We only needed help trying to insert the SIM card - not to activate the phone ( the representative said she worked on commission). I find this unbelievable. We even had a letter from US Cellular indicating that the phone should be activated for free. Very poor customer service.