Very nice people, very dedicated to helping the elderly and the disabled with their day-to-day…read moreneeds.

Senior Helpers of Escondido is beyond exceptional. The owner, Cort, took extra time on the initial…read morecall with me to answer an exhaustive list of questions that I had about his services. Through that conversation, I felt that I could trust him and recommended his company to the family I work for for their mother's care. From there, he and his company consistently provided exemplary care and support. Thank you to Senior Helpers and Cort for making what can be a tough decision easy and smooth and for giving this family peace of mind that their mother is cared for by a capable staff.

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

The owner did call me today to try and understand what went wrong. I appreciate that very much and…read morehave decided we did have some communication issues, but nobody was ill intending. They were unable to care for my loved one and were working hard to try to make it work even though it wasn't the right fit. I may consider using this company in the future for needs that are better suited.

We couldn't be happier with BrightStar and their incredible staff. My Dad has Alzheimer's, and my…read moreMom is his primary caregiver. My Dad was becoming challenging to care for, and my Mom was getting tired. It was a difficult decision to bring care in since it's like bringing strangers into our home. However, BrightStar was on the recommendations page at San Diego Alzheimer's association, so we decided to give them a try. And we are happy we did, we have been blessed from the first minute. Olivia is our primary caregiver, and even though we have only had her come in for about six weeks, she is already part of the family. She is very attentive to my Dad, making sure his needs are met but staying firm when she needs too. He responds very well to her and enjoys her company. She does everything we've asked her to do and does it so well. Olivia is also there for my Mom providing emotional support and just plain friendship, which is so sweet it brings tears to my eyes. We have a second caregiver Rebecca when Olivia can't make it. She also fits right in as family, and we are delighted with her and her attentiveness to my Dad. Rebecca is also very supportive and friendly with my Mom. My mom feels very comfortable leaving the house while Olivia or Rebecca stays with my Dad, which is a big step when she thought she wouldn't want to leave him with a stranger. We also received a free visit from the nurse Alicia, and she is fabulous. She came at night when it was more convenient for us and stayed as long as we had questions...and we had a lot of them, and she had a lot of answers and ideas. She was so caring and focused on keeping my Dad healthy and happy while giving respite care to my Mom. Alicia came out a second time to teach my Mom how to help assist my Dad out of chairs without hurting herself in the process. Again she was such a tremendous help! Thank you, BrightStar, for bringing some much-needed relief!

They work hard to provide a quality environment for residents. Food is good apts are roomier than…read moremost

I would love to give your Office Manager Linda Hazelton a special 5 star rating. My mother has…read morelived at The Springs and we have to deal with issues when it rains, windy, etc. Linda has been the most timely, pleasant, and understanding employee of this company. She listens, follows up and makes sure that she responds with whatever information she is able to get from management. I wish all the employees were as kind and patient as she is as you can tell she is genuine. Thank you Linda for all that you do for our residents.

I have been using Home Instead for months with great results. Alisha comes a few times a week to…read morehelp organize my medication, takes me for walks and gives me tips how too stay independent. An added bonus is she and the office team keep my family informed how I am doing.

Gregg and his team took really good care of my aunt in the last years of her life. They were always…read moreavailable 24 hrs a day

Highly recommend! Toni is a great source of information. She is knowledgeable and took the time…read moreto understand my families needs and the current situtation.

Toni from Preferred Home Care is fantastic. She was very responsive for the needs of my mother and…read moremyself. She was always willing to listen to our needs and recommend ideas to relieve the stress of caring for a very high maintenance woman. We went through multiple care agencies and independents and Toni was finally the answer to our needs. She was very professional and knowledgeable in some very difficult times and I think we were fortunate to have her in our lives at the right moment. Thank you Toni!

Please check out the 3rd floor.... Every resident name plaques are sitting on the floor :/ . 7…read moredifferent shades of paint on the wall. Looks like there living in a construction site, it's extremely sad and disgusting on the 3rd floor. Total unacceptable. Wouldn't recommend.

A member of my extended family moved in here recently, and so far, it's been a positive transition…read more Everyone has been very friendly and helpful. The place is clean and there seems to be a lot of activities available. I've eaten at their dining hall a few times, and it's pretty good. Smaller portions. You can always order more food. Note that you (family members) get free food the first week of your relatives' stay. Then you have to buy a food ticked at the front desk. It's not located in a sketchy part of Escondido, but it's also next to a busy street. Staff members seem to know everyone's name by heart.

After spending three years in a skilled nursing facility, my mother was in need of a new place to…read morecall home. After researching and visiting several options, my sister and I toured Escondido Senior Living--and within five minutes, we knew this was the place for her. The center is exceptionally clean, and every staff member we encountered was warm, welcoming, and genuinely kind. It immediately felt like home, not just for us, but most importantly, for our mom. After only a few days, we've already seen a remarkable change in her. Her spirit has lifted, and it's truly heartwarming to see her smile again. It feels like life has returned to her--and for that, we are incredibly grateful. Thank you to everyone at Escondido Senior Living who helped make the transition smooth and quick. We couldn't have done it without your support. You've given our mom a fresh start, and we can't thank you enough.

I have been a resident of Escondido Senior Living since March of 2022, At that time, the facility…read morewas called Pacifica Senior Living. I can honestly say that everyone here is very caring and professional in their approach. However, there are certain decisions that need to be made in order to make the environment even better for the residents,