1. Crosspoint Financial

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Las Vegas, NV

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Crosspoint Financial

4.3 (17 reviews)
Closed • 9:00 am - 5:00 pm

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Recommended Reviews - Crosspoint Financial

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12 years ago

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Joe L.

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6 years ago

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14 years ago

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Joe L.

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7 years ago

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9 years ago

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Joe L.

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12 years ago

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Joe L.

Helpful 4
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14 years ago

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Joe L.

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11 years ago

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Joe L.

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10 years ago

Helpful 1
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9 years ago

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10 years ago

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Joe L.

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12 years ago

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Joe L.

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Photo of Ct K.
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9 years ago

They prey on Veterans. Pretty sad.

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10 years ago

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Joe L.

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11 years ago

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Joe L.

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11 years ago

Crosspoint has helped up us several times to refinance our home. Penny and his team do a great job for their customers!

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10 years ago

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Ask the Community - Crosspoint Financial

Review Highlights - Crosspoint Financial

“The first time we refinanced Joe helped us and this time around Penny was our mortgage broker.”

Mentioned in 6 reviews

Read more highlights

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Crosscountry Mortgage - Twyla Gray

Crosscountry Mortgage

(30 reviews)

This place has been the best place for veterans. Works hard to get what you need and want…read more Love this Broker. Thanks for your help G. & M. Mills

Working with Twyla Gray for my home purchase was an outstanding experience from start to finish…read more The loan diligence process is inherently detailed and often demanding, but Twyla managed every phase with a high level of professionalism, precision, and efficiency, making the entire transaction feel streamlined and controlled. Twyla's attention to detail was exceptional. She maintained full command over underwriting requirements, documentation, and timing, consistently staying one step ahead. Potential issues were identified early and addressed proactively, which minimized friction and kept the process moving forward without unnecessary delays. Her communication was equally impressive. Twyla was consistently responsive, clear, and thorough. I was never left uncertain about status or next steps. She took the time to explain key aspects of the process when needed, ensuring I understood both the mechanics and the rationale behind each step. Just as important, Twyla is highly solution-driven. When challenges arose, she approached them with a calm, pragmatic mindset and worked through them efficiently. Her ability to navigate complexity without creating additional stress made a meaningful difference throughout the process. I would absolutely work with Twyla again and highly recommend her to anyone seeking a knowledgeable, reliable, and results-oriented lending professional.

US Loan Servicing

US Loan Servicing

(12 reviews)

After nearly three years as a customer, I can no longer recommend US Loan Servicing…read more Over the years, I have experienced repeated issues with late fees despite mailing payments well in advance of the due date. I have also been charged fees for notices that I never received, whether by mail or email. Additionally, mortgage payment history has not been reported to the credit bureaus, meaning borrowers do not receive the potential credit benefit that often comes with making consistent mortgage payments. Most recently, I found myself dealing with a lost cashier's check related to my mortgage account. While issues can happen, what ultimately prompted me to write this review was not the situation itself, but how it was handled. When I contacted the office, I was met with a level of customer service that was completely unacceptable. The manager I spoke with was dismissive, defensive, and confrontational. When I expressed concern about her tone, there was no attempt to listen, de-escalate, or provide professional customer service. Instead, I was challenged to justify my concerns. There was no apology, no ownership, and no effort to resolve the interaction constructively. Customer trust is critical when dealing with mortgage payments and important financial documents. Unfortunately, after years of ongoing frustrations and this most recent experience, I no longer have confidence in the level of service being provided. I rarely leave negative reviews, but I believe prospective customers should understand both the administrative challenges and the customer service experience they may encounter. Based on my experience, I would strongly encourage individuals to carefully evaluate their options before choosing this company.

Well, they #1 do not tell you if your mortgage goes up until after Dec…read more #2 They do not report your activity to a Credit Bureau. #3 They double charge you for late fees. 1st they charge you in e-mail, they then send you another letter by mail and charge you both late fees.

Crosspoint Financial - mortgagebrokers - Updated October 2026

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