Edit: Re: Owner response below, leasing office WAS contacted DIRECTLY per my review WHILE the…read moreissues were happening. YOU did NOTHING but threaten, or ignore. You strive not, my friend. Is this a 4 star complex? (Spoiler: No)
I lived here May 2024 to November 2025. When moved in I immediately noticed my dishwasher didn't clean, and loud partying and DV going on upstairs at night. Mike the director assured me he'd handle it and order a dishwasher. By the time I went to the office to check on the status Brianda told me he didn't work there anymore, HSL doesn't replace appliances that still turn on regardless of how well they work, and that no dishwasher was ordered, and stated she'd remind the neighbors quiet hour is after 10 p.m.
Using my dishwasher as a drying wrack, my neighbors retaliated. I've been cussed at, flipped off, accused of stealing, had harassing notes put on my packages, pictures taken of my packages, loud banging and screaming and jumping upstairs, told to get a real (expletive) house and so on. I'm not the only neighbor who fell victim to their bullying. I began documenting this and spoke to Martha who was put out by my coming in because it was her first week and she was busy. She told me to send my documentation to the office and I did.
Brianda sent an email that they were living their normal every day lives. After 3 Sheriff reports my spouse went to talk to Martha and she said not to send anymore documentation, because she was going to evict everyone and she said people can smoke crack in their apartment for all she cared. At this point I had been followed to the parking lot by my neighbor, who hid by a tree, and would move from the tree to flip me off then move back behind the tree. We didn't react but quietly documented since we were now silenced by Martha.
I called the leasing office after the behavior continued, to ask to transfer and Victoria laughed and asked am I sure, saying it's expensive and inconvenient.
We endured 2 more months of escalated bullying, relentless banging and screaming upstairs, window peeping, and rung my doorbell intoxicated, talking to me in my camera with false accusations. The day we moved apartments they stood at their door recording us, falsely accusing us of stealing, and flipping us off.
Brianda said we could look at the other unit before moving in but didn't honor that. The place was filthy, cabinets severely damaged, stove dirty, and bent up somehow, cabinets no longer attached to the ceiling but stood on end at the end of the counter and at one point fell over, drains were clogged, broken glass on the patio, bathroom faucet not connected and air conditioning didn't work. It was missing a part. A rotting tree stump was sitting on the concrete next to my front door. I put in work orders and sent pictures to the office and they didn't respond to the email of the state I found my apartment in.
Work orders were extremely slow. A water leak reported in May ended in emergency maintenance cleaning standing water in my closet in July.
Management put a notice on my door that I had to remove a box on my patio with a covering on it I made made to match the building, because the storage closet has a hot water heater in it and I couldn't fit any of my things in it. I got a call from Brianda that our truck was too big and to move it to another space because she said we didn't drive it often. A neighbor didn't want to park next to a tall truck. After we moved it another big tall truck parked in that same space and that was permitted. Martha took pictures of our other truck and I don't know what for. And our old neighbors continued the harassment although it was much less often.
The washers ruined many clothing items. The laundry room usually had broken washers, with standing water, mosquitos, and roaches. Some dryers were too hot and would melt clothing. This was reported to the third party who owns them and the email I got back states no issues were found. I never got my money back from when they didn't even turn on.
Brianda was supposed to do the walk through in person but when I came to turn in my keys she didn't even look up from her desk. She took the keys and said good luck
I'm so lucky and blessed to be out of this place.