I thought I would give a big shout out to Hilands Apartment Homes where Ive been residing over two…read moreyears. Hilands was an older property in Tucson that a Company called Bridge Property Management acquired some three years ago. Since then this company has ripped through this Complex replacing roofs, remodeling Apartment Homes, most of the apartments with new air conditioners, water heaters, flooring, cabinets and appliances. In addition to those renovations, a bunch of work on the under ground water, landscaping and pavement resealing was done. Let's not forget amenities improvements like tennis courts turned into more popular pickle ball courts, upgrades to the gym becoming state of the art with all new machines and equipment, two new dog parks were installed, even improvements to the laundry facility were accomplished improving everyones standard of living. The is considered one of the largest Apartment Complex's in Tucson but still maintains that personal touch many large facilities loose when they go corporate. Not Bridge Property Management. They have a nack for giving the people whats trendy and offer lots of get togethers throughout the year where you can socialize bringing residents together and more small town like. I can't say enough how professional the staff is, both Rental unit Sales Staff and Expert Maintenance staff and how efficient they are in responding to issues when they pop up. For example: in my area of the complex we had only one handicap space where three handicap cap folks were sharing. When walking is an issue to your apartment, these spots become very important to the physically challenged. Since I am handicapped, I made a request with Bridge Property Management to add another Handicap parking spot to my entrance area, and within a month they accommodated me and the other two physically challenge folks in this area so we don't need to feel so competitive to park there. In addition to that when electric cars were gaining popularity this company immediately added numerous charging stations throughout the Apartment Complex for easy charging for their residents with electric car charging needs. I think this is why people choose this place so often, it's cutting edge and features an awesome lifestyle with tons of amenities and a great staff for helping you when in need. I recommend Hilands Apartments to anyone looking for a "High End" Apartment Complex with a great Zip Code, 85750, at fair Apartment Home rent prices. Thanks Hilands keep up the good work! Currently on my third lease year, hope for many more. -- Happy resident -Daniel J. Jacobson

My tour with Irelynn was amazing, she was very knowledgeable about the multiple units she showed me…read moreand all the great amenities the community offers.

UNSAFE AREA -- be very careful about renting here. Despite…read moreclaims that the property is patrolled nightly, my car was still broken into. The security company they contract to was of no help, even after I filed a police report. The property does NOT have any cameras on site, except at the front leasing office. Even after being notified of their security flaws, management has not put up extra cameras, nor made any meaningful changes to mitigate crimes from happening in their community

Move-in condition was unacceptable -- AC was frozen over for days during summer heat (90° inside)…read moreand the vent area was filthy, something that should have been cleaned before I got the keys. Management only acts after repeated complaints, gives week-long service windows that are impossible for pet owners, and left amenities damaged for over a year after a monsoon. They also raised rent significantly while advertising lower rates to new tenants. On top of that, they offered a Raytheon employee discount at signing but refused to carry it forward at renewal, despite me explicitly asking about it. I would strongly recommend looking elsewhere.

This complex is mostly peaceful unless you live near some college kids or people who like to slam…read moretheir doors. There are security screens on all the apt doors, which is nice. It gave me a level of feeling more secure in my apt while we lived here. The walls seem to be a little thin. At times we could hear our neighbors, so I'm sure they heard us too. Walking the property everything looks pretty nice because the complex is all about their aesthetics of the plants and flowers. Their outside landscapers kind of suck and don't always clean up their mess. Unless you are constantly outside or staring out your window then it's like whatever. This place comes off like they're pet friendly, but in reality it's not so much as they restrict you on where you can walk your dog and how you can walk your dog. When we first moved there, they stated to us that we can walk our dog anywhere as long as we picked up our poop. Then they sent out several nasty emails telling everybody in length that they everyone can only walk their dog outside of the property, in the hot parking lot, and in the dog park, which is all dirt. Only half the people pick up their dog poo in the gross dirt dog park, which is very small. After it rains it's like a little cesspool over there, so nasty! The complex went as far as to put signs in 2 areas where the grass is saying, "No Dog Pee/ Poop Zone." After the complex sent the stupid emails, some of us dog owners got together and we were talking. We were saying it was like a kick in the nuts with us paying to live there and we can't even walk our dogs in the grass. Our rent pays for the landscaping just like everybody else. Their restrictions on walking our dog became one of the big reasons we moved out. Now onto other things.... The complex has a wannabe Amazon hub locker, which is in the locked laundry room. We could never get our Amazon or anyone to deliver to it, so that was a waste. It was nice that the complex is a gated complex, but only at night. It's located down a long driveway off the street, so you don't hear so much street traffic. It is across the street from the St. Joseph's Hospital, so you will hear the Air Vac Helicopters on a regular basis coming and going all hrs. The maintenance there is pretty awesome and they always tried to fix all of our stuff pretty quickly. Donny the maintenance supervisor always found a way to get our stuff fixed fast! Leo, their groundskeeper, is such a hard worker and you could always see him out there in the heat trimming all the plants. This apartment complex has 2 laundry rooms, which are locked with a code to get in. Each laundry room has 1 front double loader washer. If you wanna covered parking space you will have to pay $25 a month, otherwise you can park anywhere you want and they seem to have plenty of parking for that. We liked that they had a fixed rate for water/sewer/trash, so we always knew what our rent was gonna be every month. We also liked that there was a good size pantry in the kitchen area. The apartment lacks having extra storage, but the pantry makes up for that. Our kitchen was not the best quality and outdated. When we went to move in, there were things that should've been corrected before they even rented the apartment. We did not want to deal with them having to resurface the kitchen counters and the bathtub. I cannot deal with that kind of acetone stink, it's super gross. Again, all that should've been handled and dealt with before they even rented the apartment out to anybody. So, we were stuck having to live with it for the time we had our lease. Overall it's not a bad place as long as you don't have a dog. I had several run-ins with Javelina inside the complex. Arizona is a desert and I know they were just looking for food, but it was definitely some scary encounters.

The complex is very nice. Landscaping is constant with a lemon tree you can pick the fruit off of…read more The staff, likewise, is almost universally nice. Two biggest complaints are the size for the money and the new pet policies. We found a two bed/bath and 300 sq feet more w/ washer and drier for what many had said their rents were raised to. Second is the property is touted as very pet friendly...except for dogs. The office staff is very dog friendly. However ownership relegated all dogs to going potty in a gravel filled dog park in the far corner of the property which sucks during summer. They also retold residents the dogs couldn't even walk in the grass but had to walk in the parking lots. They threatened fines for folks who walked their dogs on grass. So long as owners pick up their dog poo who cares? If people don't bust em. These are the two big factors prompted us to leave after only one lease term. It's also why it's not getting more stars. One after thought was they had an odd priority for fixing stuff. Sidewalks were failing yet they opted to redo the flooring in the laundry room. That most stood out to but wasn't the only oddity. Might be a good call for some but by far not for all. As a post script I'll mention that they have drop boxes they charge for. Issue is they're in a locked laundry room. Amazon and other carriers had no idea what I was talking about when I mentioned them. A waste for sure.

AMAZING COMPLEX AND STAFF! Maintenance gets to my work orders quickly and office staff is always…read morevery friendly! The landscaping is kept up and if you are looking for a complex with fun resident events, you've come to the right place. This place is a hidden gem, so if you have come across it, don't miss your opportunity to rent here!

I have lived here for over a year now and everything is basically picture perfect for an apartment…read morecomplex. There's only one major issue I have: the AC unit in the apartment. It's so loud. It's 45 decibels when I'm sitting on the couch, and 61 decibels right underneath the unit, which is right outside my son's room. I keep my 2 bed apartment at 72 degrees and so the unit kicks on every 8 minutes for about 6 minutes. Imagine trying to watch a movie and you're interrupted by the AC unit every 8 minutes for 6 minutes, that's 48 minutes of your whole movie interrupted. You WILL have to turn up the movie, then it's too loud when the unit shuts off, and your house returns to silence, so you have to turn the volume down again. It's far from a pleasant living experience. I have submitted 5+ complaints about it and they do promptly check the unit however every time they have said it's not broken so they can't do anything about it. I have asked the main company if I resign my lease will they replace it, they said no because it's not actually broken. So beware. If you have anyone who is a light sleeper (like me) this WILL interfere with your sleep or if you have a baby or animals sensitive to constant noise. I had a knee surgery and had to sleep on the couch and this interrupted my sleep the entire 3 weeks I was on the couch healing. I told the office and they submitted a work order which is useless because the unit isn't broken - it's OLD, as dirt. This place is a great place to live, but before you sign that lease, ensure your AC won't ruin your every day living experience like mine does.

Lived here for almost four years and am so relieved to be out of that place! Rent skyrocketed while…read morethe living conditions fell apart - literal flooding, mold, broken heating, stolen packages, and even a drug den in the building. Maintenance took forever (if they came at all), management was indifferent to safety concerns, and communication was nonexistent. We reported an attempted break-in and received no response. Walls leaked for months. Mold was sprayed with bleach and covered with drywall. Seriously? We were model tenants - quiet, clean, respectful - and yet we were treated like we didn't matter. Avoid Zona Rio at all costs.

My husband and I lived here and are headed out in a few weeks. We are so sad to go. Zona Rio was…read moresuch a nice experience! The front office was always really easy to reach! We called maintenance twice and both times he was at our door in like 5 minutes. They always seem willing to go above and beyond for us in whatever ways we need. I really don't know why the reviews look the way they do! Maybe a change in management? We've had nothing but good experiences fr!! We will so miss Zona Rio!

Edsin is a good maintenance man and a nice guy. As a former…read moreChief Engineer of several different resort properties I enjoy talking about maintenance issue with him. I also understand that there can be issues with the property and I'm always willing to help anyway I can if the maintenance men are having difficulties.

All is pretty good I was caught 2 times in the shower w no notice when the water was being turned…read moreoff...wasn't much appreciated Everything else is good

I am extremely disappointed with my experience living at this apartment complex, primarily due to…read moreongoing issues with communication, follow-through, and management accountability. When we moved in, we were promised a knife set as a move-in gift. We never received it. I contacted the office and was told they had run out but that one would be provided later. That never happened. We also pay an additional $175 per month for a private parking garage. A few months after moving in, management placed a large printed notice on our garage instructing us to "please remove items out of the garage as soon as possible," despite the fact that the garage is paid for and only contains our vehicles and motorcycles. This felt inappropriate and poorly handled. Noise has been another major issue. Our upstairs neighbors stomp loudly from approximately 6:00 PM to 4:00 AM. I contacted the apartment office four separate times and provided video evidence. No action was taken, and nothing was resolved. We ultimately had to involve the police due to the lack of response from management. Trash service has also been inconsistent. While we pay for valet trash and were supposed to receive a trash can, one was never provided. Pickup is unreliable and does not always occur on the scheduled days. Additionally, the gym hours are misleading. While advertised as open, the gym is closed on all holidays. This makes little sense for residents who expect to use amenities on their days off. Overall, the most frustrating aspect of living here is the lack of communication and follow-through. Management frequently states that issues will be addressed, but they are not. For the amount paid in rent and additional fees, the level of service and responsiveness is unacceptable. I would not recommend this complex to anyone who values clear communication, accountability, or timely resolution of issues. IN RESPONSE TO THE BRYTEN MANAGEMENT COMPANY THAT REPLIED DOWN BELOW ON MY REVIEW. Thank you for your response. To clarify, all of the issues outlined in my review were reported directly to the office multiple times over the course of our tenancy. In several cases, documentation and video evidence were also provided. Unfortunately, despite repeated attempts to resolve these matters through proper channels, no meaningful action or follow-up occurred. The purpose of this review is to document that lack of response and follow-through. Had these concerns been addressed when initially reported, a public review would not have been necessary. I hope this provides clarity for prospective residents regarding why this feedback was shared publicly.

Living here has been the WORST EXPERIENCE I've had with any apartment complex. Since moving in…read moreSeptember, I've dealt with constant issues that management either ignores or mishandles. Im not the only resident to prove this. In my first unit, my neighbor made excessive noise daily, often at unreasonable hours. She was also under the influence and even fell into my patio from hers while trying to look inside my apartment. The apartment complex did nothing and instead suggested I move units at my own cost. Around the same time, multiple vehicles were broken into, and residents received no communication or updates from management. When I relocated to another unit within the complex, the situation only worsened. We discovered a BOBCAT DEAD in our attic. It took management over a week to determine the cause of the horrible smell. Their "solution" was simply removing the animal, patching the attic again, and leaving us a small basket with a "sorry" note. We were still living in the apartment while this was probably a health hazard for us and our dog. Since then, the community has declined further. Police cars are present on a near-daily basis, altercations take place in the parking lot and pool area (such as on the 4th of July), and people are arrested weekly. The property is constantly dirty, with dog waste, trash, empty beer bottles, and cigarette butts scattered around. Most recently, we had a BUG INFESTATION in our apartment. Management told us to wait four days for pest control, since they only come on Mondays. We had dozens of smal bgs appearing out f nowhere, we killed them and again they appeared. Who want to live with flying bug in their apartment? No one. But they want us to wait for Monday because they have a contract with pest control from Phoenix that jus comes Monday. Just be a good management and help your residents and call a pest control in Tucson. It wasn't until we said we would contact corporate that they finally acted, slow but they needed a push to solve a simple problem. The NEW MANAGEMENT SUqz under MANAGER VICTORIA. They are more worried about filling apartments new residents than taking care of the residents that are living here. While the leasing agents genuinely try, their efforts are constantly undermined by her poor leadership. Everyone I've spoken to agrees the previous management, including DESTINY and JOSH, handled the community far better and actually cared more about their residents than the percentage of leased units. We even CALLED CORPORATE TWICE but still haven't received a single call or any response back. I hope the OWNER of this property knows just how poorly his apartments are being managed.