Had reserved the clubhouse for a party over a month ago. Even went back in the office to confirm…read moreand ask if there were any special instructions I should be aware of. We had catering we had drinks. I had people coming from from out of town just for this event and what happened. The clubhouse was locked. Never got access to it. My party was ruined. no staff no email reply. Nobody that came to open up the clubhouse absolutely livid.

Our air conditioner we t out on a very hot day. Maintenance stopped what he was doing and fixed our…read moreissue immediaty!! We didn't even have time to break a sweat!

we have the best maintenance. both Ramon and Daniel. have…read moreserviced my apartment. always friendly and efficient. solved the issue of a repair. yeah

Man did a good job and was very friendly . Thank you very much . The office staff was very friendly…read moreand helpful in getting my job done .

The Flin is a very well run apartment community with excellent maintenance staff and friendly…read moreconcierge/reception. The maintenance staff are very competent, responsive and professional. They are fantastic and have addressed all of my maintenance concerns quickly and fully. Cannot praise them enough! The apartments are nice, decent quality and have everything I need. Walks and floors seem to be pretty thick as I can't hear my neighbors. I also greatly enjoy the community events with food and drinks! The front desk staff are always friendly and I really appreciate how safe I feel having packages delivered. The shared amenities are a nice perk and are well maintained. The theater and club room are pretty nice. The gym is also very pretty. Some suggestions for improvement: Some of the gym equipment seems to break down (elliptical) and the cleaning wipes are not replenished as often as needed. Additionally the cable on many of the cardio machines either does not work or only shows one channel. Wish there was more parking options since La Placita garage across the street has had lots of issues with their gate etc.

This is what I receive when spending over $2500 a month for a 2br. Have complained numerous times…read moreand management has done nothi

**EDIT: my husband and I are now entering our 7th year here. Yes it's still gorgeous-I have never…read moreseen mountains so close-and staff is still communicative (if not more) and maintenance is remains great. But none of that encompasses the kindness, generosity, and patience of the office staff: Monica Strozier Community Manager, Anaya Alvarez Assistant Manger, and Hadi Leasing Consultant. My husband is ill and can no longer go up steps very easily. However we did not want to leave Pinnacle. They not only agreed to transferring us to a ground level but made the process seamless; all while holding my hand or sometimes a hug :) I have known Monica since she helped us relocate here from Denver. She is always professional and knowledgeable while being affable and sweet. We have had other office staff over the years but Anaya and Hadi are by far the best! I've never met such warm and caring people. Monica and Anaya have suffered through all the kinks of my applying with humor and persistence. I lived in apartments my whole life but I've never met a team like this! Beautiful, peaceful apartment complex. We've lived here almost 3 years now and have found staff to be friendly and responsive. Staff maintains regular updates through emails so you always know what's going on in the community. Maintenance works really hard, particularly Tristin A. who went out of his way to update us on an issue.

*** Dont give this dog shit apartment any of your money*** -…read moreUpdate a few weeks after initial review- After 5 weeks of silence, someone finally came to work on my ticket -- then left because my dog was out, though I was never told they were coming. The next day I put her up, she got out, and maintenance left again. I was promised Friday, then Monday -- my dog spent half of each day locked in the spare room for nothing, and nobody showed either time. Then the leasing supervisor told me she'd closed my ticket because my dog was out for two visits in a row, ignoring that I was never warned about the first one. After I pushed back, I got verbal confirmation for Tuesday, then Wednesday. Both days: no-show. On Wednesday they even left the office early with no sign on the door -- it still read "open for showings." They haven't fixed the lights knocked out by a storm over 2 months ago. Staff rarely answer the phone, if at all. Move in at your own risk. Truly slumlords. -5 out of 5 stars. -First, this review should not be seen as a reflection of the leasing office staff. They are always helpful, especially Anaya. This review has everything to do with the maintenance team. There is absolutely no reason why repairs should take over five weeks to be done. I originally reported the issues directly to the leasing office about five weeks ago now. I also let them know that a lot of the flower bushes had dramatically overgrown, to the point where they blocked access to the dog poop bags. This was a real problem for people who are allergic to bees, because the bush had grown on top of the dispenser and had become a major hotspot for them. After five weeks of continuous visits to the leasing office, it was finally groomed and has now returned to its prior tasteful stature. However, I have still yet to have a single one of my requested repairs tended to. I haven't been able to use my master bathroom shower for over a month, and small insects are still able to enter my apartment due to the half assed attempt at weatherproofing the door. This was actually pointed out when I first moved in, and they did put in a work order for it -- however, it hasn't improved much at all and still lets in a good amount of daylight. This place also has a lot of problems with its AC units -- it seems common for people's AC to go out for significant stretches of downtime, with only a portable unit to rely on. They have also still failed to fix some of the lights that went out during the storm a month and a half ago. Once again, this should not be read as a critique of the leasing office. This should be seen as a failure of either management, maintenance, or ownership. qucik addition the manger in the leasing office that just got there has a nasty attitude. i wasnt holding my dogs leash for two seconds while she was Infront of me to get her to sit and feed her a snack. she immediatly snaped and yelled from the other side to put my dog in a leash then proceded to cock her kneck side ways to throw attitude. when I asked her if the attitude was actually needed she decided to try move closer and get in my face. I had to walk away in order to not de escalate the situation that she seemed to want to turn into a much larger argument. was not needed even in the slightest the dog's leash was within my arms reach the entire time not once did she even approach anyone in the leasing office.

I thought I would give a big shout out to Hilands Apartment Homes where Ive been residing over two…read moreyears. Hilands was an older property in Tucson that a Company called Bridge Property Management acquired some three years ago. Since then this company has ripped through this Complex replacing roofs, remodeling Apartment Homes, most of the apartments with new air conditioners, water heaters, flooring, cabinets and appliances. In addition to those renovations, a bunch of work on the under ground water, landscaping and pavement resealing was done. Let's not forget amenities improvements like tennis courts turned into more popular pickle ball courts, upgrades to the gym becoming state of the art with all new machines and equipment, two new dog parks were installed, even improvements to the laundry facility were accomplished improving everyones standard of living. The is considered one of the largest Apartment Complex's in Tucson but still maintains that personal touch many large facilities loose when they go corporate. Not Bridge Property Management. They have a nack for giving the people whats trendy and offer lots of get togethers throughout the year where you can socialize bringing residents together and more small town like. I can't say enough how professional the staff is, both Rental unit Sales Staff and Expert Maintenance staff and how efficient they are in responding to issues when they pop up. For example: in my area of the complex we had only one handicap space where three handicap cap folks were sharing. When walking is an issue to your apartment, these spots become very important to the physically challenged. Since I am handicapped, I made a request with Bridge Property Management to add another Handicap parking spot to my entrance area, and within a month they accommodated me and the other two physically challenge folks in this area so we don't need to feel so competitive to park there. In addition to that when electric cars were gaining popularity this company immediately added numerous charging stations throughout the Apartment Complex for easy charging for their residents with electric car charging needs. I think this is why people choose this place so often, it's cutting edge and features an awesome lifestyle with tons of amenities and a great staff for helping you when in need. I recommend Hilands Apartments to anyone looking for a "High End" Apartment Complex with a great Zip Code, 85750, at fair Apartment Home rent prices. Thanks Hilands keep up the good work! Currently on my third lease year, hope for many more. -- Happy resident -Daniel J. Jacobson

My tour with Irelynn was amazing, she was very knowledgeable about the multiple units she showed me…read moreand all the great amenities the community offers.

This apartment complex is snuggled into Catalina foothills. It is very peaceful here. We have all…read morethe beauty of the Sonoran desert, at our door. In the morning, I look at the sunrise while walking my dog. We usually see all the early morning birds. Cardinals, quail and sometimes roadrunners. The property is well kept. Maintenance crew works hard. I love my apartment because it's just beautiful up here. It's quiet . The folks in the office have been kind, helpful and professional. Lupita is very nice. She and the other office staff have been busy making improvements to the grounds. It's looking great! Michael was easy to work with and made my move in process go very well. If you like nature, this is the place for you. We have a koi pond on the property too come and view this property. It's absolutely lovely!

Edit: Re: Owner response below, leasing office WAS contacted DIRECTLY per my review WHILE the…read moreissues were happening. YOU did NOTHING but threaten, or ignore. You strive not, my friend. Is this a 4 star complex? (Spoiler: No) I lived here May 2024 to November 2025. When moved in I immediately noticed my dishwasher didn't clean, and loud partying and DV going on upstairs at night. Mike the director assured me he'd handle it and order a dishwasher. By the time I went to the office to check on the status Brianda told me he didn't work there anymore, HSL doesn't replace appliances that still turn on regardless of how well they work, and that no dishwasher was ordered, and stated she'd remind the neighbors quiet hour is after 10 p.m. Using my dishwasher as a drying wrack, my neighbors retaliated. I've been cussed at, flipped off, accused of stealing, had harassing notes put on my packages, pictures taken of my packages, loud banging and screaming and jumping upstairs, told to get a real (expletive) house and so on. I'm not the only neighbor who fell victim to their bullying. I began documenting this and spoke to Martha who was put out by my coming in because it was her first week and she was busy. She told me to send my documentation to the office and I did. Brianda sent an email that they were living their normal every day lives. After 3 Sheriff reports my spouse went to talk to Martha and she said not to send anymore documentation, because she was going to evict everyone and she said people can smoke crack in their apartment for all she cared. At this point I had been followed to the parking lot by my neighbor, who hid by a tree, and would move from the tree to flip me off then move back behind the tree. We didn't react but quietly documented since we were now silenced by Martha. I called the leasing office after the behavior continued, to ask to transfer and Victoria laughed and asked am I sure, saying it's expensive and inconvenient. We endured 2 more months of escalated bullying, relentless banging and screaming upstairs, window peeping, and rung my doorbell intoxicated, talking to me in my camera with false accusations. The day we moved apartments they stood at their door recording us, falsely accusing us of stealing, and flipping us off. Brianda said we could look at the other unit before moving in but didn't honor that. The place was filthy, cabinets severely damaged, stove dirty, and bent up somehow, cabinets no longer attached to the ceiling but stood on end at the end of the counter and at one point fell over, drains were clogged, broken glass on the patio, bathroom faucet not connected and air conditioning didn't work. It was missing a part. A rotting tree stump was sitting on the concrete next to my front door. I put in work orders and sent pictures to the office and they didn't respond to the email of the state I found my apartment in. Work orders were extremely slow. A water leak reported in May ended in emergency maintenance cleaning standing water in my closet in July. Management put a notice on my door that I had to remove a box on my patio with a covering on it I made made to match the building, because the storage closet has a hot water heater in it and I couldn't fit any of my things in it. I got a call from Brianda that our truck was too big and to move it to another space because she said we didn't drive it often. A neighbor didn't want to park next to a tall truck. After we moved it another big tall truck parked in that same space and that was permitted. Martha took pictures of our other truck and I don't know what for. And our old neighbors continued the harassment although it was much less often. The washers ruined many clothing items. The laundry room usually had broken washers, with standing water, mosquitos, and roaches. Some dryers were too hot and would melt clothing. This was reported to the third party who owns them and the email I got back states no issues were found. I never got my money back from when they didn't even turn on. Brianda was supposed to do the walk through in person but when I came to turn in my keys she didn't even look up from her desk. She took the keys and said good luck I'm so lucky and blessed to be out of this place.

I have lived here for almost 2 years and Honestly since the new Management came in about a year ago…read morethe apartments have taken a complete 360 for the better. When I first moved in the apartment complex was very dark and not well lit and since then new lights have been installed all around the complex. There are always fun activities going on for our community and the team at Canyon ridge is always quick to help in any way they can!! This has been the perfect first apartment

We moved here in November & our experience so far has been so amazing! We were welcomed in…read moretremendously and our communication is really open with staff! We've had a small maintenance issue that they resolved in the same hour we called it in. The property is beautiful & very well maintained. The staff here really do care about each tenant, they always have special events for us here and make the office area feel like a second home. We're really looking forward for our time here!

Thanks Jerry and the maintenance guy's as well as the leasing office for taking care of my work…read moreorder in a timely manner. Very professional.

I cannot say enough good things about this apartment complex and, most importantly, the amazing…read morehelp I received from Arturo! From the moment I walked in, I felt welcomed and genuinely taken care of. The complex itself is beautiful--well-maintained grounds, clean common areas, and a peaceful vibe that just makes you feel at home. and the location is super convenient for everything I need. But what really sealed the deal for me was Arturo. He was not only professional and knowledgeable but also incredibly warm and approachable. He took the time to answer every single one of my questions (and I had a lot), gave me a thorough tour, and made the whole process completely stress-free. You can tell he really cares about the residents and goes the extra mile to make sure you're happy and comfortable. Moving can be overwhelming, but thanks to Arturo, it felt easy and even exciting. If you're thinking about moving here--do it, and definitely ask for Arturo. You won't regret it.