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Cross Country Movers

5.0 (7 reviews)
Closed • 8:00 am - 8:00 pm

Services - Cross Country Movers

Out-of-state moving

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I am extremely disappointed with my experience with Troy's Towing. My truck was towed and returned…read moreto me with damage that was not present before it was taken into their custody. Thankfully, I had photos and videos from the day it was towed showing the condition of the vehicle beforehand. When I got it back, the truck had a damaged bed, damage around the tailgate area, and a missing light. On top of that, they admitted that they lost my ignition key while the vehicle was in their possession. What made the situation even more frustrating was the amount of time it took to get answers. After waiting over a month for a formal response, I was told they would not accept responsibility for the damage and claimed it was all pre-existing despite the evidence I provided. I was also told the police had my keys, but after contacting the officer involved myself, I was informed that the keys were never turned over to law enforcement. These trucks have value, and customers trust towing companies to take care of their property while it's in their possession. I expected accountability and a fair review of the evidence. Instead, I was left with vehicle damage, a lost key, weeks of waiting, and no resolution. Based on my experience, I would strongly encourage anyone using this company to thoroughly document their vehicle with photos and videos before it is towed and inspect it carefully when it is returned.

All My Sons Moving & Storage

All My Sons Moving & Storage

(34 reviews)

Customer service, conducting assessment before relocating furniture and moving boxes.read more

If I could leave zero stars, I would. My scheduled arrival…read morewindow was between 8:00 AM and 9:00 AM. At 8:30 AM, I got a call stating the movers had a quick one-hour job in Oak Park and would head to me immediately after. I was flexible and accommodating, but by 10:30 AM--nearly two hours past my window--no one had arrived. I called for an update and was told someone would call me right back. That callback never came. At 12:19 PM, I missed a call from an unrecognized 866 number. After checking the voicemail and realizing it was the moving company, I called back at 12:30 PM--just 11 minutes later. I was told the movers were wrapped up and en route. Another hour passed with no arrival. When I called back at 1:30 PM--now four and a half hours past my original window--I was informed that because I didn't answer within a 10-minute window, the movers had completely abandoned my job and dispatched to Ann Arbor on a college homecoming weekend. When I asked to speak with a manager, the representative refused to transfer me, offered no apology, and instead blamed me for their schedule--claiming their movers couldn't "sit around not getting paid," conveniently ignoring the fact that they were already hours late to my job. To make matters worse, she attempted a power play, telling me that if I didn't like it, I could just take a refund and not move today, knowing full well I had a strict move-in deadline. Instead of being held hostage by their appalling customer service, I immediately called Affordable Movers, who stepped up, arrived promptly, and completed my move the very same day. When I canceled with this company, they even attempted to withhold my refund. This company wasted my entire day, showed absolute contempt for my time, and delivered the worst customer service I have ever experienced. Save yourself the stress and take your business anywhere else. PLAY WITH SOMEBODY ELSE!

Cross Country Movers - movers - Updated October 2026

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