I had to put in a special order at O'Reilly's for a radiator hose. It had to be on special order so…read moreI had to pay $10 for shipping. The hose arrived and it was the wrong one. We took it back and they did have the correct one right there in the shop but it cost me $9.00 more dollars for it. I asked them if I would be able to get my $10 back from the shipping since the part was not the correct one and they said no on special orders they can't do that. What??? I don't understand that. I need every dollar because I am a senior woman on disability and I don't think I will order anything from O'Reilly's again. I do want to add they are always very friendly and happy to help you but that policy is not good.

Incredibly disappointed in their customer service yesterday. My sisters car battery was bad so I…read morefollowed her up there assuming they would help her change it but even though three grown men were working, they would only "carry it to her car for her...". Seriously? The two of us had to stand in the cold and jumpstart her car which probably took us longer than it would've taken one of them to change the battery.

Store manager Cameron has zero interest in assisting customers getting their warranty claims…read moreaccepted. After rejecting multiple attempts at getting my 3 year warranty on a 2 year battery accepted, the associate and I had to find a different way to find my purchase in their system (simply looking up the part, crazy I know) yet Cameron twice rejected my exchange with a receipt on my phone and a record in their system. Wrong person to have as the face of your franchise with so many options available nowadays.

Rude, last words to describe workers. They look like they don't want to he there and certain not…read morewant customers. They will complain and argue if you ask them to install items, like they used to perform. Battery is 1 example. Hire new people or close your doors.

i was having trouble seeing if my brakes were under warranty so shane at 931 ne sam walton lane was…read morevery helpful and patience with me helping me figure things out very great customer service

This place is awesome! I was bringing my old engine oil there for disposal but didn't have the…read moreability to carry it in with my little ones. I called them and they came out to grab it. Just wish they carried redline oil so I could buy it from them! I literally buy everything else for car maintenance from them.

I went in with a battery problem. The kit I needed didn't have the nuts and washers needed for a…read moreproper replacement. George found some spare nuts and washers I needed and explained the best way to make the repair. My Nissan now starts perfectly and the part George recommended works perfectly. I've always had a great experience at this location, and at all branches. Go see George, he'll fix you up! 5 stars!

This place is awesome! I work at a business behind this store. One of our customer's cars would not…read morestart after a closing. They were elderly and was calling a tow all the way to Sibley, Missouri. Our receptionist called this store and asked if the manager, Will, could come take a look. He came right over and it ended up being a battery, he replaced. Will went above and beyond! Thank you for being such a kind and decent person!!!

Very poor customer service. Takes forever to check in. I had an appointment and they still put me…read morebehind 2 walk ins. I genuinely don't think they know what they're doing.

It took over two hours for a basic oil change. I was told that my wait "may" be, at most, 40…read moreminutes. They were off by over double (40 minutes + 80 minutes = 120 minutes, or two hours) their estimated time. Yikes.

Great powder coating went well. The installation went well. The sales people did a great job. The…read moreFixer

Unprofessional, poor quality installation. Not a customer friendly place. Cheap is cheap. This…read moreplace is the bad cheap.

Great, fast service. We were trying to leave Missouri and head to Indiana when our check engine…read morelight came on 15 minutes into our trip. He got our truck in/out same day for us.

I dropped my vehicle to take care of several maintenance issues (tires, oil), and also to repair…read moresome damage done by a curb that jumped out in front of me! They had my vehicle repaired quickly and for a great price!

Unexpectedly Run Out of Supplies?…read more It is that time of the year when we pull the Holiday decorations out of the basement. Going through box after box of "stuff" accumulated over the years we spotted a toy that we usually display. Opening the battery compartment I was dismayed to see batteries from "I don't know when" still installed. Needless to say, not only they were dead but there was that white crusty gunk on the contacts. Out to the garage I grabbed my trusty can of contact cleaner and found that it was as dry as those batteries. Rather than disappoint our granddaughter with a lifeless Santa, I drove the single mile to our neighborhood NAPA store. While I did learn that my original cans price tag promised many years of inflation, the replacement was still affordable. Back home I sprayed and rubbed the connections, installed new batteries, and Santa came to life! Storing the new can of contact cleaner next to a nine year old tube of dielectric grease, I thanked my lucky stars that reasonably priced help was right around the corner. It is really nice having support for stuff you rarely use handy for that unexpected emergency when it hits.

I needed new brakes, Rotors and struts for my car and have always had good dealings with this…read moreparticular Napa store. I decided to check the prices online compared to other auto parts stores and Napa had the best prices for what I needed. There was a promotion for 20% off when you ordered online and picked up in the store so I took advantage of that. I picked up the parts a few days later and the Assistant Manager Josie was friendly and gathered my parts quickly for me. She also helped me carry the parts to my car. I ended up not needing the rear rotors so I returned them a few days later which was also a smooth transaction. Next time I need parts Napa will be my go to,

My husband took our vehicle to get a tire repaired. He had an appointment. The dude working there…read morewas on the phone for well over 10 minutes and never acknowledged my husband, who has knee issues. My husband left and Firestone treated him much better. Stay away from Express Tire at 200 SW Greenwich Dr in Lee's Summit. They are horrible.

Came into have a flat repaired. They were thorough and resolved the issue. The waiting room is…read moreclean and the employees are professional and nice.