I want to say that Pat at the Wornall Road, KCMO location was very helpful when my battery just…read moredied (my son gave me a jump start after buying jumper cables) then I came back. Pat diagnosed my car needing a battery, not a starter nor alternator. He quickly installed the battery and got me on my way. I give him a 10 Star rating.

The staff here is very friendly and helpful. Im am from St. Louis and they went above and beyond to…read moremake sure I could fix my sized caliper. Thank you so much! Great shop!

I reviewed this shop at their new location, just across on 95th Street, on the East side of I-35,…read moreinstead of here, at the old location (south across 85th St from Costco). But I keep being reminded to complete this review this spot, so check out my review of the NEW location, where it gets 5 stars!

I was driving my family around in the van when I hear a chirping sound under the hood, then my A/C…read moregoes out, and my battery light goes on. It's 95 degrees outside. In my best Scottish accent I yelled, "Great! That's just great!" I pulled in to O'Reilly's on Marshall drive (just off I-35) . The first guy tests the battery, and says it's indeed low. I asked for prices on a new one, but he pointed out that my current battery was under warranty from the place I bought it, so I should take it back. This alone is worth some stars because it saved $80, and was honest, but it gets better. Meanwhile, I looked down and saw my serpentine belt was broken in two! That's not good, and explains the rest of the problems with the AC and battery. To have the van towed and have even a cheap mechanic replace this would be $300 MINIMUM, and likely more. I bought a belt there for $12, and another O'Reilly guy helped me replace it. He looked up the diagram (it wasn't under the hood like usual) and loaned me the tools. Within 45 minutes or less, I was back on the road and all is good. So what could have been a day or two without the van and $380+, turned into $12 (plus what I tipped the guy on the side) in under an hour. If I need any auto parts or advice, there's only one place I'm going henceforth!

I had a headlamp go out last night. AutoZone was recommended to me to get new lights as it was…read moresupposed to give me 10% off as a benefit from the company I work for and this location came up as closest to me in my google search. The man behind the counter was nice but the computer froze up while searching for the headlamps that were compatible to my vehicle. He walked away to help other people while I waited. A woman then took over to help me. In a couple minutes she located the part # and talked me into two new bulbs instead of one and it cost me $43 total even with the discount, but I needed good ones. The man came out to put them in for me. It took about 30 minutes to put them in, but all is well that ends well. I had new BRIGHT headlights in about 45 minutes.

Ask for Ross! great experience, transparent, tons of…read moreinventory. the dealership experience can be unpleasant at times but they did a great job

The dreaded "maintenance required" prompt came up on my dash a few weeks ago. I didn't avoid it for…read moretoo long and called Molle to get in with the service department on a Friday morning. The kicker, I purchased a Toyota Care premium wrap coverage when I bought my car 3 years ago from another dealer, and the contract says to go to the dealer of purchase. Luckily, the folks I talked to on the phone were chill, looked up my car, and said it was totally fine for them to take a peep. Brandon got me checked in on the morning of service, and he estimated I'd be done in about an hour or less. I made my way to the waiting area and was actually surprised to see how well they'd set it up for folks. There's a good amount of chairs with a TV, and then a little nook with an L-shape table for those of us on the clock who need a spot to post up and work. They even had a convenience corner with a self-serve kiosk to buy snacks/drinks. I was, in fact, done in just under an hour since my car only needed a tire rotation and standard look over for the 35k mile mark (and at no cost). Admittedly, I was nervous to bring my car in after reading a few not-so-great reviews from other folks here, but I decided to give it a shot anyway. Glad it worked out!

I had to put in a special order at O'Reilly's for a radiator hose. It had to be on special order so…read moreI had to pay $10 for shipping. The hose arrived and it was the wrong one. We took it back and they did have the correct one right there in the shop but it cost me $9.00 more dollars for it. I asked them if I would be able to get my $10 back from the shipping since the part was not the correct one and they said no on special orders they can't do that. What??? I don't understand that. I need every dollar because I am a senior woman on disability and I don't think I will order anything from O'Reilly's again. I do want to add they are always very friendly and happy to help you but that policy is not good.

Incredibly disappointed in their customer service yesterday. My sisters car battery was bad so I…read morefollowed her up there assuming they would help her change it but even though three grown men were working, they would only "carry it to her car for her...". Seriously? The two of us had to stand in the cold and jumpstart her car which probably took us longer than it would've taken one of them to change the battery.

I went to discount tire to see if one of my tires could be repaired. It turned out that the nail…read morewas in an area where it could not be repaired. I purchased one new tire. The owner gave me a discount on the tire. The staff was professional and did a great job replacing my tire.

Don't tell a customer that you will put on quality used tires brought in, especially when they ask…read moreif they have the exact same tread depth and have had patches and then tell them that you cannot install any tires that have patches when the customer arrives and then bait and switch them into buying new tires that don't have the same tread depth on an all-wheel-drive. And then trying to sell additional tires because of cupping that doesn't exist. Bad sales tactics. Will never come back here. Wasted tons of my time.

My tire had a nail in it and we needed it fixed quick to travel in a few days. I called first thing…read moreMonday morning, they got me in right away and it was done in less than 2 hours. They were kind, helpful and responsive. I will definitely be back! Thank you!!

routers where warped to replace two front ones where $900 outrages price. Also charged me $218 in…read morelabor to get water out of my door I could of done my self by taking out the drain plug. (DONT SHOP HERE, HAVE AND WILL TAKE ADVANTAGE OF YOU) didn't know anything about cars when i shopped here and now that i do i can not believe the way they took advantage of me. people were a little friendly nice to know I got kindly screws out of my money.

This is my first time to this shop per the recommendation of a friend. I called to see the price of…read morea synthetic oil change and was pleased with the price. They put me down for an appointment. When I walked in I was delighted to see a clean waiting area with a keurig. They immediately got my car into the shop to work in. I came over my lunch break to minimize my time lost in the office. Since I was here over lunch I brought a salad to eat while I waited (eating is always a good way to pass the time). I was politely informed I had to eat outside. At first I was a little put off, but the air fresheners they are using are pretty strong and the weather was nice so I figured going outside was a good idea anyway. Carl was so nice. He brought out a bench and a table for me to use. As for the oil change (the important part, right?) they did a great job and it was fairly quick. I was in and out within 30 minutes!! On top of that they didn't try to upsell me on anything. They just simply gave me a recommendation for next time that I needed a new air filter and battery. I'll definitely be back for all of my oil changes, just not during lunch.

I've used Casey's for years and they always go above and beyond. Had to use the dealer with our…read morenew cars (Tahoe and Audi) and was so happy when the warranty went out so I could go back to Casey's. Very fair prices, excellent work, and get me in and back on the road. I am in outside sales, and my car is very important to me. I would give 6 stars if I could.