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    Critters Reptiles & Exotics

    3.0 (2 reviews)
    Open 11:00 am - 8:00 pm

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    9 days ago

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    5 months ago

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    Wet Pet & Reptile Center

    Wet Pet & Reptile Center

    (21 reviews)

    We bought our snake in February (from an expo ) We have…read moreonly been getting mice from Wet Pet & Reptile Center Well my snake wouldn't eat last week when we got the mouse (he usually eats a small mouse every Tuesday) so we got a smaller size today. The smaller one fell into the water (thankfully), which separated its fur. Which is when i saw mites or a different type of bug all on it, that mouse has now died i assume from all the bugs feeding off it. I looked at the small mouse we had and it also has bugs. When i contacted them the first time (before the mouse died) they told Me it was a fluke and their mice are healthy. Well i have pictures and videos (i will post below) of the mouse and i sent it to them, i was told to come back and bring the mouse. I said i could come then (yesterday) they said they were about to close so no and i said i live less then 10 minutes away but okay and i went today. Well i was also told i would get my money back and bedding for my snake because it was a hassle having to clean and the entire room and all. Well i got there today, they only gave me money back and when i asked about the bedding they said well the smallest bag of bedding is 3.00 so not sure what your trying to get out of this. Well i took my money and now on my way to another shop for a mouse.. i was told that on Saturday because they are closed they are treating their mouse room for the problem and that "it's shouldn't be harmful" to my snake if it had ate it. Thankfully our animals are safe but if a company can't fix their mistake properly & be open a few more moment to fix the issue, i dont know about everyone else but it's not a place for me to be shopping let alone get food for My babies

    I've been to a few pet shops trying to find a consistent shop for my two ball pythons food live…read morerats, this one is the most convenient one I've found and their workers are pretty friendly for the most part. Seems like a family ran business, every body is pretty comfortable there. The animals are in habitats that are not appropriate for their species nor size. They had a huge snake in a tiny enclosure for months on display with a note saying they'd upgrade it but weeks went by and it took for the snake to be severely burned and for me (and probably others) to ask them sternly about it for them to finally change it. The smell is horrible even tho you expect that in a pet store.... But it's horrid. Worst smelling one I've been to. Hoping they receive help with their animals/ give some away for their lack of care.

    House of Tropicals - Wood

    House of Tropicals

    (173 reviews)

    First time here and made the drive from Virginia to buy some pond fish. Got some 3-4" koi at a…read moregood price and some snails. They also have a great selection of pond play. Staff member was helpful and informative.

    Wow I really wanted to like this place because of the selection of fish, coral and algae they have…read morehere. This was my second experience here & I went to check out and asked if I could split my transaction in 2 since I was a few dollars away from my reward (I had spent $243? the first time I came here and I think you need to spend $250). ((I don't care how u look and I love piercings but for the sake of this employee getting held accountable I'm describing her)) The shorter lady with piercings all over her face looked at me, rolled her eyes and said "I don't know! Why don't you ask the people in line behind you if THATS OKAY" while throwing her hand up. ... there was one couple in line behind me... I was so stunned and caught off guard that I just said it's fine don't worry about it. But I really thought I was in a fever dream. She ended up splitting the transactions without saying anything but she oddly threw the receipts in the paper bag forcefully and was huffing the whole time. I'm thinking What the actual bleep is going on?????!!?? It's New Year's Day and I was going into this thanking the employees for being open just trying to shop for fish with my dad. Well I'm really glad I did use the $5 coupon because I'll never be going back there. Just don't go here. I've never experienced such awful customer service before.

    Pet and Home Care

    Pet and Home Care

    (56 reviews)

    We've started using the service recently for walks and feedings when we're at work…read more The intake process with Kiira and online was very smooth. It was easy to schedule a "meet and greet" with Amy and Andrew, who are visiting our two dogs (a quiet 9-year old and a 5-year old with attitude; both sighthounds) about 3 times a week. Since then Amy and Andrew have taken care of our pups for the past month or so. They are both responsible and have the kind of calm personality that all dogs feel comfortable being around. They've followed all our instructions, provided very detailed updates and pictures, and taken good care of our doggies. So far I am very pleased with the service. We love our dogs like children and feel good about entrusting Amy and Andrew with their care.

    We left our 2 cats in the care of Kat, who works for 'Pet and Home Care', for 5 days. We couldn't…read morehave been happier. Kat was reliable, efficient, and immediately struck up a trusting connection with our 'boys'. It was challenging work for her, because she had to administer an inhaler treatment twice a day to one of the cats, Marlow, despite not having known him before. She did an absolutely wonderful job. He was actually in better shape and coughing less, after we came home than before we left. Both cats looked happy and relaxed. The cat area was left clean and tidy. I will look no further next time we need cat care. We also loved the photos and updates we got each day....it helped us relax much better while away!

    Appalachian Reptiles & Aquatics

    Appalachian Reptiles & Aquatics

    (4 reviews)

    Tristan answered all of our questions with kindness and patience. We are new to the fish game. We…read moretook all of his recommendations and will only be shopping here for our fish needs from now on. (Just be prepared it's quite humid inside for the animals).

    My girlfriend and I drive over an hour almost every week to check this place out. I absolutely love…read moreit here. In the past year, I've probably bought close to 100 freshwater fish, and they have all done very well, haven't lost a single one. Bought a handful of plants here as well, again, they have all done really well for me. My girlfriend bought a ball python a couple of weeks ago and she is extremely healthy and I can tell it was cared for and eating well. I've recently started transitioning from freshwater to saltwater, I bought some crabs and snails from here with only a few casualties, that were more than likely my fault as a beginner. I really only have two complaints about this place, one being that most of the dry goods don't have prices on them. The other being that the saltwater section here is kind of disappointing and looks like it has been neglected, one frag tank has hair algae all over most of the corals, and the other looks like it has red Cyanobacteria (I think that's what it is). There aren't many saltwater fish to choose from, and the snails and crabs haven't been restocked since I bought them all 2 months ago. I'm in no way knocking this place for the saltwater section, I understand it's hard to maintain on a daily basis and probably hard to order the right amount of stuff since there probably aren't a lot of people into saltwater tanks in the area. I would just much rather support a local business than a big corporation or pay for overnight shipping! The owner here is also amazing, he is super friendly, patient, and knows what he is talking about!

    Critters Reptiles & Exotics - reptileshops - Updated August 2026

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