I had Bugman come out to assess a clothing moth issue. The owner was professional, on time, and…read moreupfront about pricing, which I appreciated. However, the treatment plan was $1,500 and included a lot of steps I would need to do myself. Earlier, the technician had mentioned a more comprehensive service costing approximately $3,000, which was substantially more than I was expecting. Communication was slow: it took weeks to get the correct invoice, and my name was misspelled on the invoice. In the meantime, a different company did a standard treatment, and I've seen fewer moths without special measures. Overall, I felt the proposed service didn't fit my needs, and the follow-through could have been more prompt and accurate. Update (June 2026): After posting my original review, the owner called me personally to discuss my concerns. He apologized for the delay in receiving the invoice and for the misspelling of my name and offered to correct the invoice. While I still felt the proposed treatment was more expensive and extensive than I was comfortable with, I appreciated the follow-up and willingness to address the issues. Because of that, I've updated my rating from 2 stars to 3 stars.

The stuff sprayed got to my throat and nose. I had a bad stuffy nose for the full next day after…read moreencountering the spray. The stuff was sprayed at a business I had to go to.

Very thorough, knowledgeable and professional. On call basis and very friendly. Easy scheduling.read more

Very professional from first call and meeting. He found the nooks and crannies where mice were…read morecoming in. Thank you for your service and technical knowledge.

Gopher season is upon us and I hope that Matt is back in "the real swing" of things and is up to…read more2018 challenges! 3/24/18 - Well Matt is not returning calls for assistance so it appears he is either not up to continued/new business or has moved on and this site should be officially closed. RIP! Gave you a chance as you requested to make up performance issues from 2018 as a small business owner, but obviously you are not up to it or no longer in the NM area. Best of luck to you Matt!

I am a gardener and landowner and have had gopher problems for years. After taking all the…read morepreventative measures I could, my crops have still consistently suffered season to season from gopher problems. When I called Matt and Aaron, they really did the job. Not only were they honest and pleasant to work with, but their operation was pesticide-free and humane. My property has been virtually gopher-free since and my garden is thanking them! Give these guys a try for sure.

Full price was charged for no work in a 10-minute call. a…read morediscount would have been appreciated.

My service request for a shower valve replacement was assigned by my home warranty company to…read moreEnchantment Refrigeration on 11/20/23. At that time, I called and spoke to Leroy, one of the owners, who assured me that they could get the job scheduled for shortly after Thanksgiving. He asked me to call him back the week of 11/27, which I did. Each time I called him, he was too busy and asked me to call him back later that day or the next day. After literally 4 tries, Leroy finally scheduled the job for 12/4 at 10 am. I called him on 12/4 at 9 am just to confirm that his crew would be arriving within an hour or so. At that time, he told me that my home warranty company had cancelled the assignment & his crew wouldn't be coming. I found that hard to believe as I have a lot of experience with my home warranty company and they don't just randomly cancel service assignments. So I pushed Leroy and he admitted that "his other owner" had cancelled it on Friday 12/1 but Leroy couldn't explain why since he didn't do the cancellation. This made me quite irritated and I told Leroy that I would be giving his company a very bad Yelp review. When I called my home warranty company, they told me that Leroy himself had actually cancelled the job with them on Wednesday 11/29. So at this point, it was clear that Leroy had lied to me in a number of ways. In the meantime, "the other owner" (that is how he identified himself) started texting me, apparently out of concern for a bad Yelp review, and told me that he had suffered a death in his family on Friday and that is why he had cancelled the job and forgotten to call me. I responded that I knew he was lying because AHS confirmed that Leroy himself had cancelled it on Wednesday, not Friday. It became obvious that this "other owner" was willing to tell any lie in order to avoid a bad Yelp review. Bottom line -- thanks to Enchantment Refrigeration, I have nothing to show for my 2+ weeks of waiting to get my shower valve replaced except a bunch of lies. I highly recommend avoiding this unprofessional firm at all costs for your plumbing repairs.

While beginning to get my house ready for sale, we discovered bees entering above a rafter adjacent…read moreto the house wall. Bug Master's guy, Bernard, started spraying what I thought was water since we hadn't discussed work or fees. I thought exterminators were into bee preservation, but I was really wrong. We sealed off all visible ingress and egress areas in the rafters. Despite $300 and his promises that the bees would be gone, they never were. Now the house is under contract and what does the termite inspector find where Bernard sprayed? Tons of bees and honeycomb. For many reasons I can't recommend this business.

Bernard was awesome. He called in response to an email I sent and was able to come over…read moreimmediately. He sprays my house for ants. When I moved in I had a huge ant problem. He sprayed for me about 2 years in a row. I saw a few ants throughout the season but nothing much at all. Then I lost his number. The next year my ant problem was out of control again! So glad I found his number again. I know my house will remain mostly ant free this summer!!!

Knowledgeable, professional, and kind. You can schedule your visit/appt and he will show up at that…read moretime! Good with pets.

Very happy with Mark, very professional, affordable and communicative. We really appreciate him…read moreexplaining us his approach to mice proof our house. He got down on his knees in our crawlspace to actually look where problems could be. So far we've paid for an hour of inspection / repair and iterating on the house as we see more rodents activity. This approach seems so much more transparent, fair and affordable than other competitors. If only all contractors could be like this. Highly recommend Harmon Pest Control.

I have worked with Sean Kneip and his AK team since he opened his business, for services including…read moretank pumping, aerator replacement, and tank alarm and electrical line replacement. They are prompt and professional and knowledgeable in ALL aspects of the Septic System, and very fair in pricing. I highly recommend Sean Kneip and his AK Septic team! Stephen Gibbs

DO NOT CONTRACT WITH AK SEPTIC TO INSTALL YOUR SEPTIC SYSTEM…read more Our experience with AK Septic is an ongoing nightmare. I signed a contract on March 6th, 2026. Today is July 5th. My wife and I were left with a mess that has cost us thousands more and this ordeal is not over yet. AK Septic's heavy excavator on tracks was too big for the job and tore up landscaping getting around our yard. Although cable and power lines had been located and marked, our Comcast cable was ripped in two twice; and since it was a trunk line, a specialty crew was required, leaving us without Internet that my wife needs for her business. AK Septic apparently had other jobs that took precedence over ours. They did most of the work for us in the evening and in the dark. We could never be certain when they would arrive. I happened to look down in the trench where pipe leading into the new septic tank had just been installed. It looked to me that it angled uphill, and when I set a level on it, that was the case. Had I not caught it, sewage would be backing up into our home. For tools, they had a pair of plyers. I provided proper wrenches, lubricants and other tools for making connections and servicing the excavator. While trenching one evening in low light, the excavator caught the conduit containing all the wiring leading from our two solar trackers to the invertors at our house. The conduit broke open, exposing the wiring and stretching it; one of the trackers went offline. It was necessary for the solar company to pull new wiring for both trackers because the wire and casing was compromised. To save a bit of the solar company's labor costs, I extended the trench to expose more of conduit myself. I discovered that the solar company had laid red caution tape in the original trench about a foot above the conduit, which apparently AK Septic didn't see because it was nearly dark out. The cost of repairs was over $6,000, which I had to pay upon completion of the work. Unfortunately I paid the remaining balance on the AK's contract before the extent of the damage was known. I have not been able to reach AK Septic since. I had to get a Kubota tractor to backfill the trench. I moved piles of dirt, rocks and debris to level the ground over more than just the entirety of the drain field. I 'celebrated' my 76th birthday raking rocks and hauling them off. We will have to hire a crew to further remediate the rough, rocky ground. I have left 7 or 8 messages with AK Septic, in the hopes of having a reasonable conversation on damages incurred to the tracker wiring. Supposedly AK Septic is bonded and insured. Neither Shawn Kneip (owner) nor his wife have shown the courtesy to return my calls. Our family's well-being has been negatively impacted by this debacle - our lives and summer plans disrupted. I am concerned about the system's integrity and longevity given the haphazard manner in which the work was performed.

I called Roadrunner for an emergency heating repair and they were able to send someone our within…read more90 minutes. Unfortunately, we needed a part that couldn't be sourced until the next day when the heating supply company was open, but they promptly purchased the part and came to install it. Everything is working fine now. Props to Monte and Gus for the team effort to get the heat working for us. Both were very friendly and professional. The price was also very reasonable. Very satisfied and will be calling them the next time I need HVAC help.

Gus came out for our semi annual maintenance and he was terrific! The best tech we've had. Very…read morethorough, professional and a great personality. Thank you!