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    Gopher Patrol

    3.3 (7 reviews)
    Closed 9:00 am - 5:00 pm

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    Roy's Pest Control & Tree Service - Interior Home Pest Inspection

    Roy's Pest Control & Tree Service

    (9 reviews)

    Wow. What a difference local ownership makes! We've used…read moreRoy's Pest Control since 2014. TJ & Matt (owner's sons) have always been responsive, courteous, knowledgable, and fair in their pricing. They deliver quality service and are a pleasure to do business with. Unfortunately for their customers, Roy's was purchased by Plunkett's Pest Control, a much larger, Minnesota-based company, earlier this year, and the customer service has gone down the proverbial drain. On Monday, 7/15, we had a swarm of flying ants. Hundreds, maybe thousands, of ants. After several unanswered calls to the local number and also to the toll-free national number for Plunkett's, leaving messages and asking repeatedly for a return call, on 7/18 (fourth day after our first call) we received a response, which basically said they wanted to discuss our contract. Ultimately, on the 19th, I actually spoke to a company rep. He, unfortunately, was in Illinois. After attempting to direct the blame for Plunkett's total lack of response on the former business owners/managers, staffing issues, and every imaginable unrelated obstacle, he indicated they were "bringing in a team" over the weekend to get the staffing situation under control, and that they were "in the process of hiring and training technicians." Throughout his excuse-laden response, the Plunkett's rep told me "honestly this," and "honestly that" ( said "honestly" at least five times) and, finally actually apologized that Plunkett's had failed so miserably. By the time he got around to the apology, I "honestly" didn't care, as it was quite apparent to me that Plunkett's didn't care enough to adequately staff a new company acquisition in order to meet client demand, didn't want to acknowledge where the responsibility for that failure should rest, and had no chance of retaining my business. Plunkett's may redeem themselves once they get on the ball in Santa Fe, but it was not a good first impression, and, honestly, it will be the only impression we ever have of Plunkett's.

    These guys are as good as it gets when it comes to responsibility and reliability , not to mention…read morethat they are unfailing polite and pleasant. We have been clients of Roy's for ten years and have never found a reason to complain. The best in Santa Fe!

    Gopher Patrol - pest_control - Updated May 2026

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