est, that is allot of money to initially put out on a visit that takes less than 5 mins to look at situation to put a trap on the roof, but I was desperate. It was winter Jan 14 and the racoons had torn parts of my roof away where the gutters were and also gotten into my ducting and it was difficult to keep the house warm. Critter Control caught 2 over a couple of months, and during that process there was one raccoon that escapped the trap a few times.. I had to stay on them, calling them and letting them know when something was caught. I kept telling them that there was one smart one, so even after they removed their trap, I kept mine in play and caught 2 more raccoons on my own. I had my roof replaced and the one was trapped in my attic and chewed its way out on a friday night. So I had to guard my house against reentry over the weekend. This raccoon would escape the trap and repeatedly challenge my 3 dogs. HERE is were SKILL, QUALITY and CUSTOMER SERVICE would come into play. I bet I had a solid of 2 hours of sleep over the weekend, trying to make sure that the Raccoon didnt get back in. I called Critter Control and discribed my weekend, that last I saw it was in my yard 2 hours ago and I had a trap there. I also let them know it has also been in my Fireplace, they said they would have their guy stop by... who came late in the afternoon and moved my trap and put his (that is just like mine) right next to mine in the back yard. I was home, normally they would call before they stop by and I could have told the guy that the raccoon was now in my chimney. AND since there was a trap in the backyard already, the other should have been put on the chimney, but it wasn't. It felt very half-assed and I called to let Critter Control, I was unhappy. To repeat, I was operating on low sleep, frustration, desperation and Critter Control had known the circumstances, and instead of listening to why I was upset? They started lecturing me on how good a job they did...No, they didnt, and when I asked them to listen to reasons why I was upset with the work they were supposed to preform and the lack of customer service, he still kept on talking.... so I raised my voice...all I wanted was for him to hear that they should have called before they stopped by, that there was a communication failure, that even with the facts they already had, a trap needed to be set by the chimney, not move my trap over so and put theirs in the same spot. Nope he wouldnt hear me, appologize for not getting the job done correctly, and now I am another day into having a raccoon in my house. Instead of helping, my situation is now worse... all because they were trying to do things fast and cut corners in the process... Even after saying I would not be using them, that I would be writing this review, he still held on that he did a great job. I only hope a raccoon like this one visits their house and I am sure he would see it another way. I am hoping that the next place I utilize in Angie's list has the skills to remove a difficult animal like this one. read more