A word to the wise, be sure to have this company unpack your belongings that were salvaged in your presence. We did not and as a result "lost" a very expensive computer and accessories... worth several thousands of dollars and other memorabilia. As it turned out it was their word against ours. We have no complaints regarding the work they did but not receiving all our property back, left a bad task in our mouths after dealing with devastating water damage. read more

This business committed outright fraud. I've filed a formal complaint with the CSLB. I've also uncovered additional fraudulent activities they've engaged in through conversations with other customers. If you've been defrauded by Critical Control, please contact me--my lawyer is ready to assist on a contingency basis. Critical Control started work on my property without authorization, billed for fake charges (e.g., $150 for gas for a 45-minute drive), and attempted to charge me 14 times (not a typo) more than a reputable contractor who completed the work after I caught onto their behavior. They also manipulate reviews by maintaining a second Yelp page (https://www.yelp.com/biz/critical-control-santa-rosa-2) to hide negative feedback, a clear attempt to mislead potential customers. The attachments in this review are exhibits from my CSLB complaint, including: -Evidence of fraudulent billing. -Video timestamps proving they billed for hours they weren't on site. -Screenshots of false advertising from their website (e.g., fake A+ BBB rating). Avoid this company at all costs. If you've experienced similar issues, please reach out--I'm gathering cases to ensure they're held accountable. read more

See all

I repaired the damage myself to the deck and Critical Control reimbursed me for my time and material. It all worked out in the end.

How is this place still open and running when all they do is scam people?! Please choose someone else. Stay away from critical control. Message me if you have any questions I don't want anyone else to go through this. This is a family business and they will make up charges and disappear once they send the invoice. BEWARE. STAY AWAY! Our upstairs neighbors pipes leaked (sudden). The water leaked into our home downstairs. We called CC right away not looking at any reviews and they were able to come out. We were in a panic and no estimates were provided. CC came out and found moisture in our hallway ceiling and floors. They used the dehumidifier for 5 days and took out some dry wall. The damages were estimated around 4-5k. Damage was very minimal. A few days after all the work was done, CC sends us a bill over 14k. Throughout the process we did not have anyone contact us with estimates. The only estimate we ever got was around 4-5k. This company will put a lien on your home if you do not pay. A great advice from a public adjuster is to never go with a company that wants to put a lien on your house and a company who won't provide estimates for the work. After the work was completed, it was impossible to reach anyone at critical control. Once we received the invoice, we could not get a hold of any of the staff. We were told they all quit, which was a lie!! We were assigned a property manager and customer service Manager, they were available to us the first couple days while water mitigation was going on and couldn't reach them at all after. After the invoice came, they dissapeared. Email was no longer working and phone numbers no longer working. After everything happened, we called 3 other companies for estimates, had 2 companies come out for an estimate, and they told us it was around 2-3k only. How were we charged $14,000!!!!!! We ended up paying but I wish we would've pressed charges and I hope these crooks won't scam anyone else. BEWARE. "Carolyn W" the review that is posted on here is the director at critical control. Giving yourself 5 stars on Yelp is despicable. You should be ashamed. read more

I hired Critical Control for heavy water damage on my elderly mother's home and Rohnert Park Ca. The very first phone contact I had with this company was from there Petaluma office and spoke with the office manager. The first first question I asked was "I need this job done from the very start of removal of wet material to mold removal and then a complete rebuild of the home in order to put it back in the same condition it was prior to the major leak in the ceiling". There answer was yes we can do the job! With that being said ..I hired them for the complete job not just the mold as agreed-upon on the phone. After the water cleanup was done, and the mold was removed. Critical Control hired a subcontractor to rebuild the home. They failed to get a signed contract from their subcontractor. The subcontractor finished the job and tried to collect monies that Critical Control owed him. The subcontractor never got paid from Critical Control. Critical Control never billed my insurance company for the rebuild either. Critical Controls subcontractor was threatening to put a lien on my mother's property so I paid out of pocket the full amount to the subcontractor even though Critical Control hired them. Critical Control is now filing a lawsuit against me for monies they claim I never paid for the mold removal and denying they hired anybody to rebuild the home. Very unethical business practices be very, very careful. read more

Zac and his crew were extremely professional and friendly. We have a down stairs master bedroom that flooded this winter. They were able to get it taken care of in time before the water caused even more damage to studs. Fortunately they said nothing structural was damaged as that would have really driven the cost up. We really appreciate their honesty. Flooring did have to be replaced. All in all, they made it a painless experience in as much as something like that can be. read more

Critical Control - Damage Restoration Near Me - Petaluma, California

I would not recommend this company. While they were good at responding the night of the incident, their follow up and customer service was horrible. As soon as they found out I was using my homeowners insurance, they became aggressive for payment, pulled their equipment and left wet insulation in bags in my attic. read more

I found so much mold in my attic I contacted this company. They inspected and set up time in their busy schedule to take care of this quick to meet with me, check out the problem and provide an estimate to get it resolved. The crew was professional and got the work done fast and back to before. I would highly recommend this company to take care of any mold problems.. read more

Critical Control - Damage Restoration Near Me - Petaluma, California

See all

Northbay got to my house fast and washed all the windows. They charge one thousand dollars an hour. 2.5 hours 2,500.00. only one guy had a tool. the other two, I guess, prepped. the tool was a long pole with a mop at the end with a hose connected to it. No squeegee . The ionized water worked pretty well. No streaks but a little filmy. they used my water and they took my valve stem so i couldnt water the plants. The men left without checking in with me. The operater told me they would return the water vaulve key but never did. I waited 5 days then replaced it myself. Very expensive , not much effort on their side. If you need it done fast and price is no option, they are great. If you want a good job with good value , this may not be a good choice. I wont call them again. The scheduler was very sweet. the workers were average, the price and value not very good. Sorry to report this. I was hopeing to have a long relationship with them. read more

My house flooded so i called Critical Control Restoration! They came out at 2 am and did an amazing job! There was minimal water damage because of how quickly they extracted the water. I am so happy I called them and I would recommend them to anyone. read more

Critical Control - Damage Restoration Near Me - Petaluma, California

See all

I would go with a company approved by your insurance over these guys. They will get the job done, but they will overcharge you and your insurance. My insurance co works with restoration companies all the time and knows the value of this work and these guys are about 15K over market for our job and now they are coming to us for it. Their invoice is charging for things like the use of their iPad, masks never worn, saws never used, leaving drying equipment in our home for days without testing to see if the moisture is gone and then charging thousands of dollars for the equipment rental. These guys are crooks. Just got a letter from their lawyer after we itemized our discrepancies. We will be pursuing legal action. read more

Worked for this company for a little over 2 months, from an employee stance I never thought such company would operate or exist as the way critical control does. very unethical to say the least, dishonest and make their employees do unprofessional things to get their way. All the negative reviews on here aren't short of Being lies. I have plenty of proof of the times they made me do unethical things. happy that I'm out of such a bad business, embarrassing enough to see how we lost every job that came in due to their practices. Please beware of working here or even hiring them for your emergency needs. read more

This is a !ZERO! star review! They are crooks, I'm surprised they didn't charge us for the air they were breathing at our residence. The owner "Claudia" is a crook and a very vile person to do business with. You have been warned! ****STAY AWAY**** read more

Had an amazing experience with critical control! Very organized and efficient with super friendly staff. Chloe in particular is awesome! Had serious water damage in my master bathroom, I saw that critical control services my area and I gave them a call. Everyone was really professional on the phone and I was able to schedule an inspection really easily. Chloe came out to my home and assessed the extent of the the damage and provided me with a fair quote to preform the work. The crew they sent was very thorough, clean, and set me up to repair the water damage. Overall an amazing company through and through definitely recommending them to friends and family. read more

Read every single 1 star review because it's the truth. We just ended a lawsuit with them because they charged us 4x what everyone else was charged so our insurance didn't even agree to pay them so we got stuck with 18k bill, not worth it for us to fight as it will cost us more in legal fees, court dates etc and they know that. Not sure how they are still in business or why people call them if they are doing any research at all. We made the biggest mistake ever by calling when we had a leak in our kitchen, they did next to nothing in our home, and we fired them and hired a new company, now a year and half later got sued for 18k! Message me if you have any questions, happy to help deter you, use whoever your insurance works with. Do not trust them, they sound nice and professional over the phone, will rush to get someone and equipment into your home asap so they can start charging to rent the equipment for more than it cost to buy it at Home Depot!!! They charged for PM that was not on site, and my husband is a PM and they charged so much more than he makes an hour! I plan to spend any free minute I have to ensure this company feels this lawsuit they filed on family that cannot afford it. Check BBB, check how they have changed their business name and DBA. read more

Techs were super helpful and quick! I'm glad I was able to get my problem fixed and they had the right solutions.

absolutely never use this company. They are crooks by called a different number and it helicopter to their company they came out they proceeded to charge $24,000 for four days shift my breaker which I'm going to have to spend thousands of dollars to fix that because they had too many blowers going on and they won't talk to you after you call them after they've done their job and they never give you an estimate. They are horrible horrible people they have put a lien on our property sending lawyers to collect the money just please please please be careful. I don't want this to happen to anybody else. read more

Sadly, would not rehire. Pack-out for cleaning problematic, damage to wall not repaired, and some items Un cleaned.

Fire sprinkler pipe leaked in ceiling causing black mold to appear on ceiling and wall. Called Critical Control out and they responded immediately. They assessed the damage and had crew out the next day. They had to remove the whole bathroom ceiling, remove wet insulation and remediate the mold. They replaced the ceiling and textured and painted the whole bathroom. The whole process took almost 3 weeks including all of the drying time. They kept us posted and updated every day. They were prompt and courteous. Thy covered and protected the hallway into the room and covered up all the sensitive parts. They cleaned up afterwards and everything looks great. The entire team was fantastic! read more

I manage two family-owned properties in Petaluma. I live 450 miles away and need to really trust the companies I use. To get ready to list the properties, I recently engaged Northbay Maintenance to clean the interiors and repair several screens. Northbay showed up on time, and cleaned both homes that exceeded my expectations. The properties look great and are ready for their "grand opening". Zac is personable and professional. I would highly recommend Northbay Maintenance. I trust them. read more

North bay did an excellent job in doing the fire remediation work necessary in our community. They were very good of ridding our house of all remnants of smoke and ash which included duct cleaning and replacing all insulation. The girls working to clean everything were very careful and took great care with our household items. I would definitely use them again. read more

Their team is professional, efficient, fast and their work is sleek. Very friendly company. Would highly recommend. read more

I'm sure happy that I called them, they steam cleaned concrete trash structure in my commercial building.

they did a very thorough job of decontamination of ash and soot. workers were masks, obviously, and we were satisfied with their work result and their responsiveness. read more

Right before an expected storm we realized our gutters were not working properly and a water bubble had developed on our stucco exterior. I was desperate to find a company which would help us that same day. Luckily I found Northbay Maintenance. They are amazing! Although completely booked for the day, they managed to squeeze us in and clean our gutters perfectly. They will also repair damage on front of building when rain stops. I can not recommend this company highly enough. Pleasant, easy to work with, caring, professional. That sums it up. read more

Northbay Maintenance is the Vender hired to maintain my Community Mill Creek At Brody Ranch. They came by to clean the windows of my Building the worker on 2 story ladder talking on the cell phone at the same time with a Squeegee in his hand Scratched all of my Apt Windows. The same day they were supposed to clean the entryway common area of my building, it was never done. I have only lived here 5 months its a brand new Apt. They totally deny any Damage...now I have to take legal action. The owner Thomas and Zac Copper left me no choice they take no responsibility. I will not support a company that's doesn't do the work they were contracted to do and are not accountable for them self's or employees. The Damage they did to my apt did not have to happen , they just don't care and it shows. That's why we have laws to protect us Senior citizens and honest working class people. read more

They cleaned the roof gutters in the dark of night using a flashlight to navigate. If this is common practice then I will change my rating. They were quick to get the contract signed, accept the down payment for services and then lagged on scheduling and day of service communication, ie time of arrival. The team arrived at around 5:45 pm, dark of night, to clean the gutters on my elderly mother's home. Their nighttime arrival was confusing to her and the next morning she cleaned the sludge left behind from the gutters. I believe we could've had a much better experience with timely communication and some clean up. The job cost $445.00 for a single story home around 2,000 sf. read more

1st class job. Price very fair. Excellent and timely communication. Does all kinds of work. Did our windows and solar panels. Now doing a complete exterior paint job. read more

Zac and his crew pressure-washed our entire house, including interior and outside windows, cleaned gutters and our solar panels. They were professional, courteous, showed up exactly on time, worked hard, communicated with me and each other, and left the whole place sparkling. Highly, highly recommend. NBBM's very reasonable estimate was exactly what we paid. No hidden costs or upsells. We talked to three companies before choosing this one, and couldn't be happier with our choice and their work. read more

We hired Northbay Maintenance to clean the gutters and downspouts, and the windows inside and out of our two-story home. Zac, the owner, is terrific to work with. We were able to get a detailed proposal and scheduled an appointment within a few days. The crew arrived on time and ready to go, were highly professional, always wore shoe covers inside the house, and did a good job. We were so pleased with their work, we recommended Northbay to all of our neighbors. Give Zac a call, you will be happy with the service. read more

Zac and his team were great to work with. I put out a request on Yelp for a quote and within minutes he contacted me and we setup a time that he could come by and look at my office conference rooms. He gave me a quote on the spot and sent it over via email later that day. We set the day and time and he arrived on time and completed the job without any disruption to the employees in the office. I am very pleased with his work and will definitely use him again for window cleaning. read more

Our windows hadn't been cleaned in over two years so they were pretty dirty. Steve showed up, on time, and did an excellent job of cleaning all of our windows, inside and out, and he cleaned the screens too. Excellent job of cleaning all and the price was very reasonable. We will use them again. read more

I am on the board of a Homeowners Association in Danville. We don't have an on-site manager, we're too small, so the Board Members share in the contract and project management for annual upkeep tasks. This year we replaced much of our common area concrete pathways, but in addition, we wanted to remove years of tree sap and scale that had coated our concrete pathways. We happened upon North Bay Maintenance because they claimed to have expertise with pressure washing... and yes, they sure did, and then some. They arrived with a purpose-built trailer setup with a propane fired water heater, multiple spray guns, and a rotary brush doo-hickey like I hadn't seen since my high school janitor buffed the floors with something sort of like it. It turns out they knew just the right amount of pressure and heat to actually "lift" away the years of staining and calcium or whatever build up without destroying the concrete surface. They restored our sidewalks to a pristine condition and they didn't leave pencil tip marks, they used the right nozzles and sprays and environmentally safe cleansers, which they recaptured with a vacuum hose and put in holding tanks. I would definitely recommend them. read more

Zac and his team were fantastic: Professional, thorough, neat and on-time. Our roof is particularly steep and we have tons of way-up-high windows. No problem for NBBM. They got the job done beautifully and all in 90-degree heat. These guys work hard! I highly recommend them. read more

They did a beautiful and very careful job cleaning the outside of my 150 year old victorian house. They took special care with the windows and all the gingerbread. Excellent and work, efficient and professional. read more