They were an amazing company. They really took the time to make sure we understood what was happening and if we had any questions. They were fast. It was late on a Friday of all days and they still showed up. Now that's service. I recommended them to all my neighbors. read more

Very responsive and reasonably priced. We had another company that our insurance recommended give a quote that was double the cost of what RestoreX was charging. Very prompt and efficient work, and they followed up after the job to make sure it was done right. Highly recommend them! read more

I had a great experience hiring RestoreX to deal with a leak in my half-bathroom. Not that you ever WANT to have to call a remediation company. But my toilet had been installed incorrectly and had been leaking under the floor, so I needed help. RestoreX was very on the ball: responsive to my requests, showed up when they said they would, and sent friendly technicians who knew what they were doing. They cut the drywall, disinfected the framing, and dehumidified the heck out of that bathroom. One thing that tickled me - I knew that one of the walls in my bathroom hadn't been impacted by the leak, but I didn't say that to RestoreX at the outset. I just showed them the room and asked how they would handle it. Both Javier who did the estimate and Rio who managed the work noticed that this particular wall didn't need to be touched, and they didn't try to upsell me and include it in the cost. This went a long way to reassure me that they were being honest and straightforward. The price was fair and my bathroom is no longer a biohazard! read more

We had a flood in our home. ResoreX was called in to do the Sheetrock and painting. The crew was wonderful and the work was perfect. They will be back for the tile flooring in two of the rooms. Malinda is awesome - she takes care of everything! I highly recommend them. read more

Restore x came out to my home to remove mold,the first 2 guy's that came out were great. 2months later they returned for the second part. Different guy's, when I got home from work found that only 2 outlets in back room were working. We let them know and they addressed the issue the next day. The same day they supposedly fixed it, I stopped by during work, he showed me a video that he got it to work. As I'm standing in front of him we tried the outlets and none worked. He said another contractor came by and he watched him connect to a outlet that was causing the problem,I asked why didn't you say something to him he said he didn't work for him so he didn't have to say anything even if he knew it was going to leave me with no electricity. Had to go back to work so returned that evening to a home with no electricity. These guys were sent by insurance, the way these company's make themselves look like high star companies is because they only ask for reviews when the job goes good not when the job goes bad that's how you manipulate yelp reviews. My family member who I a electrician came by that night at 9:30 pm and fixed the problem. SHAME ON RESTORE x read more

Terrible job by unskilled workers. Half of the work was incomplete and the tear down was sloppy. They moved the Urn of my newly deceased uncle and tossed it aside. The bench in the shower was not dismantled but rather just broke. It was supposed to have been removed. If you want a competent company look elsewhere. read more

I contacted Restorex to assess cause and extent of moisture damage in my living room. One of the company's owners showed up exactly on time, explained what needed to happen to determine moisture source. After 15 to 20 minutes I had a detailed report and a complete understanding of next steps. The gentleman was very courteous and respectful of my personal effects, and I appreciated his professionalism. I highly recommend RestoreX to anyone having issues with water being inside your home where you don't want it to be. x read more

I know there are multiple options and choices for Restoration services. What really matters most is honesty, timely response and world class customer service and fair pricing. Restorex comes through with flying colors and always follows through with flying colors. I would highly recommend and refer businesses and my friends to use Restorex. BFrance Novato CA read more

We asked Restorex to do an urgent deep clean on a house in Santa Rosa. They were just wonderful. Came that same afternoon to review and quote, arrived the next morning to get cracking, and cleaned the entire house top to bottom in three days. Deep clean, including rat and dog detritus, deeply embedded dog hair - everything! In the process, they tidied as well. They were just great! Thank you so much! read more

I went back and forth about whether we would leave a review, and ultimately decided I would because if I had read anything close to the poor experience we had with RestoreX we would not have let them in our home. Manny seems like a nice guy, but I think it's possible he agreed to do work beyond the capabilities of his company. After we discovered a leak, we hired Manny to remove Sheetrock, clean up any mold/fungus discovered, and to clean up rat excrement. We were told they would establish what is basically a negative pressure room for the demolition process to keep the contamination contained. This statement was positioned in contrast to construction companies, that Manny claimed would not do this. This is why we picked This company over our other options. The day the work was meant to start, no one showed up during our time window. We had to call and remind them of our appointment. It was clear were not on the schedule and no one was coming. Hours after the start window we had originally agreed to went by, to 2 workers were dropped off and left to work. They did the demolition work with no containment measures as promised. In fact, the work they did was no different from what a construction company would have done at a higher price. I'm also fairly certain the folks doing the work were day laborers, untrained in mold removal (but this is just a guess). When the workers were done, they piled trash bags of Sheetrock in our garage to the point where we couldn't close the door, then proceeded to leave without informing us and with plans to leave our garage open and home accessible to anyone who walked by. Thankfully my partner saw them walking away and asked if the work was done, while still walk away they said "oh yea, we're done someone will get the trash tomorrow". I called and complained about the trash piled on our garage door sensor, the lack of negative pressure room, and a bunch of other things. I also complained that the work was unfinished and I was told by his company earlier that day it would take one day. Manny came to collect the trash and we talked. He was perfectly nice, he claimed the claimed the air filtration is meant to happen after the demolition, then he placed a HEPA filtration unit in the room. I knew this was a misstatement but didn't press the issue in that moment. He also claimed the invoice explained the process would take 3 days. I looked over the invoice repeatedly, and the only place is said anything about a time range was in small print under how long they would charge me for the use of the hepa filtration unit. In our conversation I told Manny I didn't want any of the other quoted work to be done (outside of the air filtration unit), and I would do the rest of the work myself. He suggested he would have his crew open up the wall a little more. I agreed to that. I asked for a new invoice that reflected our new agreement. The time window came and went when his crew was supposed to arrive to finish the work and no one showed up. I had to call and it was clear AGAIN that we were not on the schedule. When the crew finally arrived. They had no idea what they were suppose to be doing. I had to tell them what the plan was. Then one of them asked if I had a bathroom they could wash up in when they were done...DURING COVID...I was beyond frustrated. Once the crew was done I went in to look over the work and discovered they had damaged my garage floor when they removed the protective cover. They had ripped off long strips of paint...and the worst part was that no one bothered to tell us. I received the new invoice from Manny and even though the scope of the work had changed dramatically the price had barely moved. He attempted to charge us for supplies never used. I send him a highly frustrated email. He replied well and we reset the price. He sent a new invoice with no information on how to pay, then contacted us a couple later about not paying even though there was no information on how to pay. We were waiting for him send a paypal link or something and he never did. We replied and let him know we want to pay but there is no information on how to day. We got no response for OVER A MONTH. He finally replied, about a week ago, he is now attempting to rush payment. Manny was a nice guy. This review isn't about personalities. I'm writing this because if I had known how bad this experience could suck I never would have picked this company. I hope to save others from the experience we had with this company. read more

SOOO glad I called the best. They were prompt every day, friendly, and kept me so well informed. Maybe a little too much...texts that they were on the way and another that they'd arrived every time. I had way more mold than I'd realized, scary. Assuming this will clear up the chronic nasal problems I've been having. read more

Restorex didn't have the capacity to deal well with the mold issues in my kitchen. It was only when I switched to a much larger company that I realized how much more efficient and effective remediation can be. I didn't start out understanding much about the process, and communication with Nory King at Restorex didn't really clarify some basic issues. A very long, protracted disagreement over the scope of the project is what led me to switch. The new company employed or had access to people who were proficient in several areas: project management, mold remediation, asbestos abatement, testing, and restoration, whereas with Restorex, Nory King was the only person I interacted with. Nory wanted to remove cabinets and drywall that had never been wet based on his "Spidey sense." The bigger company determined the scope by incremental removal and examination of drywall by an asbestos expert who was also expert at identifying mold--it turned out that two sets of cabinets Nory wanted to remove didn't need remediation. The most egregious of Restorex's shortcomings was in the quality of its remediation. Nory removed drywall and insulation under and behind the sink, but left pieces of insulation sticking to the exposed wood, indicating that he hadn't thoroughly wire brushed it as he should have done. The new company corrected this and left the wood spotless. The new company also guaranties their work for three years. Restorex doesn't appear to offer a guarantee. Normally I like to work with smaller, local businesses, but I believe mold remediation is too important to be entrusted to a company that may not have the resources to do the best job. The impact on health and building integrity is too great. read more

Quick efficient professional!!! They took care of removing all damaged material and hauling out after drying was done when a unit above ours flooded our bathroom and living room. Communication was clear and very friendly. They came same day we called to start the restoration! Great company. HIGHLY RECOMMEND!!!! read more

You know when you need to call a biohazard clean up company that you're not having a great week. We were getting a new water heater installed which required plumbing work under the house. The installation came to a quick halt when sewage was found underneath the house from a leaking pipe. I found RestoreX on Yelp and they promptly came out and provided a detailed estimate that came in $700 less than the first place we called. They were very organized, efficient, and got the stinky stuff out quickly so we could soon go on with our project and lives. Hoping to not have any foul smelling sewage leaking again but wouldn't hesitate to call RestoreX to help us remediate any future problems. read more

Restorex helped us remediate some water damage from a leaking washing machine. They did good work. However, their administrative processes are lacking. They were slow to start. They called me at one point over a week after they came to provide an estimate and claimed they had already completed the job. I had to step in too many times to get them started. Overall communication and project management is lacking here. read more

These guys are exactly what I needed. They quickly showed up to assess the situation. Equipment to dry out the area was brought in immediately and the work was checked by the owner throughout the 6 day process. Estimate was fair and communication was excellent. Highly recommended! read more

My wife Nancy & I were mere innocents. We knew beans about mold - how it could disrupt your life, eat up your time and deplete your savings And, oh yeah, that's apart from the health issues. All in all, I can't recommend mold. But if, God forbid, you should run into a mold problem, I can recommend some folks who can help. RestoreX turned out to be a great choice for us. They were professional, polite, friendly and treated our stuff with care even as it had to be moved all over the. place including a container holding my career of 50 yrs that sat in front of our house for a month Nory King, one of the owners, was our go to guy, and he did a great job answering our questions and calming us down when we were freaking out - even taking some phone calls at odd hours. May you never have to face a mold issue, but if you must you should talk to RestoreX. read more

I oversee 500 affordable housing units in Napa County; RestoreX is the only company I trust with my restoration/mitigation work. Quality work, responsive, and economical. read more

I couldn't be happier with the service that I got from RestoreX at every point in the process and highly recommend them! They were professional, honest, and cleaned up after themselves! We had a bad water leak under the kitchen floor, the connection on one of the pipes that had been replaced 5 years earlier had failed and the water from the kitchen sink, dishwasher and washing machine was all accumulating under the kitchen floor. I called RestoreX on a Wednesday at about 4:45pm, they asked for the approximate square footage of the area which I gave them and they gave me an estimate over the phone. They sent a service manager out first thing Thursday morning and he established the damage had gone all the way under the dining room floor. He said they'd be out first thing on Friday to do the work, which they did. On Thursday afternoon they sent me a quote that was within the range they had quoted me over the phone even though the area was larger. The work was completed in about two hours and there was no mess left even though they had to take out all the mud under the floor (the water had luckily dried up because we weren't using the appliances). They left a big fan on the outside of the house attached to the duct in the kitchen until the following Wednesday to dry it up and sealed all the vents around the house. The duct collapsed over the weekend, but when I called on Sunday, someone answered and said they'd be out in the morning to fix it, which they did. Fantastic service, thank you RestoreX! read more

Extremely prompt, great communication and wonderful personnel. Timing was exactly as they said it would be, even provided me an update within only a 10 minute difference. Terrific professionals who are knowledgeable, and a high quality operation that pays attention to the details. A+++ highly recommend. read more

My plumber turned me on to RestoreX with a leak from an upstairs bathroom into a dining room in a rental unit. Within two hours Manny (a Project Manager) called me back on a Saturday during Memorial Day Weekend. The project was handled efficiently with the end result far exceeding my expectations; everything was taken care. They were extremely accessible through the process and did everything they could to turn this project around (during a pandemic) so I could get my tenant back into their home. They're truly a full white glove service provider in a very messy business. I'm extremely appreciative and would use them again without hesitation. read more

Manny (?? hope im spelling right) was sooo great! I was skeptical when I contacted them b/c there's 0 reviews.... But I thought, well, new business, why not give them a chance? and im so glad I did! They seem to have a lot experience in the field, and very genuine guys overall. read more

Beyond 5 stars! I called RestoreX last Friday for help to detect the source of an odor in my basement. They were at my home within the hour for an inspection, found the source & started the process to remove debris, clean & disinfect the crawl space of my 65+ yr old house. Three men - Darrell, Nory & Manny showed up at 8am next day (Saturday) to do the work before my family (including newborn grandson) arrived for a visit. Project completed by 10:30. I am a business owner & understand customer serivce. I cannot rave enough about the service RestoreX provided for me in an emergency situation. Nice guys too! read more

We used RestoreX to mediate a severe mold issue we had to deal with in our attic. We shopped around and got different quotes from other companies as this was a fairly large and expensive project. Manny was very responsive and after getting quotes, RestoreX was not only the best price, but he was really the only company that was up to take on the project. The cramped attic had difficult and potentially dangerous areas to clean, so I was glad they were willing to take on the project. They got in there with a big crew and were able to complete everything fairly quickly. All the guys who came over were nice and careful to keep everything clean. I had zero issues with the work they did and would definitely use them again. read more

The best restoration company in the bay. The technician was friendly, professional and precise. The work was completed in a timely manner at a very competitive price. read more

I had a BIG water leak and my plumber suggested I call RestoreX. The personnel at RestoreX were so responsive. I called them on a Wed. at 5pm, and they were at my house the next morning at 8am. They knew what needed to be done, swooped in and dealt with the water issues, and were so understanding (I was freaking out)- it's like they were "leak therapists"! I had to have most of a bathroom removed, which they did in a thorough, clean way - they even saved my favorite little tiles for use later, and kept my home as tidy as possible under the circumstances. Answered ALL of my questions (I had a lot) and charged me a very fair price!! I highly recommend RestoreX and personally would use them again if need be!! read more

The RestoreX team was brought in after another vendor provided a quote and then bailed out. Manny from RestoreX picked up the work and scheduled it during the difficult COVID outbreak months and completed the work in 7 business days. The work was done with the highest professional quality and with zero issues during inspection. Most importantly, Manny worked with the insurance adjusters and got the payments taken care of, and had completed the work diligently. The work was complicated with the damaged room far away from entrance where the vehicle was parked. Access to the area was hard and challenging. The team did an excellent job of first putting in containment measures, then did the demo with attention to the minimum collateral damage. Very please with the work, and would highly recommend them. read more

I have spoken with my fair share of restoration companies, and I cannot recommend this company highly enough. When I had intially called, I was distrought and had no idea what to do! Manny took his time to understand what was going on and make me feel at ease. He talked me through the next steps and kept me updated the entire way. He even worked with my insurance adjuster to make sure the appropriate coverage was had. The technicians were prompt, knowledgeable and respectful. They were also clean and diligent the entire way through. No one wants a disaster to happen in their home, but if it does, please consider this company. YOU WILL NOT REGRET IT! From the onset, Manny and his team were honest, dependable, and professional. Glad to have done business with them! read more

My bathroom cabinet started turning green and there was steam so I got in contact with RestoreX and they were able to come out next day to take a look. Manny looked at the issue and offered a free estimate for what it will take to clean up the mold and stop the spreading. What they found was a punctured hot water pipe from a nail and the water messed up my bathroom and more. Brandon the service tech cleaned up everything in a few days and provided awesome service. They worked around my schedule since they were local to where I lived. They knew what they were doing and updated me with their progress. I would use them again in a heartbeat! Thanks again RestoreX. read more

6 stars!! This team is SMART,FAST, CLEAN, LISTEN, and CARING!! They worked well with the insurance company helped me get all the cost covered fairly. Answered my questions and helped me advocate for myself. Everyone on the team is kind and professional!! All companies should be like RestoreX!! My damage was 560 square feet. read more

Yes,The Restore X service is good .Visit is on time .

The U trap under our kitchen sink failed last night. Everything came to a halt: food prep,dishwasher, etc. When your kitchen or your toilets go out, it's a MAJOR issue. Darrell at RestoreX couldn't have been more responsive. We were in contact with him at 8AM today; by noon his plumber and helper were here. Thirty minutes later the old metal U trap was replaced with a heavy duty plastic unit. Cannot say how pleased we are with RestoreX. read more

I requested a quote on a Sunday for some small mold areas in our closet. Manny replied right away, provided some helpful advice over the phone in case I wanted to try to remedy myself first. I didn't want to touch it, so he offered to come out the next day to assess and clean those areas for us. He was very prompt with his communications via Yelp and he was very easy to work with. We didn't have a huge area to remedy, but he was in and out within 30 minutes and provided helpful advice on how to take care of that high moisture area going forward. I'd definitely consider working with him again. It's hard to find reliable people at reasonable prices for this type of work. Thank you! read more

I hired RestoreX to clean up after a sewer pipe broke at our house in San Francisco. They were quick to respond with a site visit and estimate. The job was completed professionally and thoroughly. I highly recommend. read more

Jessica and Nate the RestoreX crew are amazing. They are extremely knowledgeable, hard working, friendly, and courteous. We had an extreme amount of water under our home after the atmospheric river and the RestoreX crew was able to come in, remove it, dry it, and refer us to other tradesmen to do work they don't specialize in. I couldn't be more pleased. They also did the work quickly. Thank you RestoreX. read more

Wow. This company is all about service, honesty and quality work. I just had my garage HEPPA vacuumed and washed by Laura and Jake. They worked for the majority of the day, going far beyond expectations and the job still cost what was estimated. They even did me a huge favor of getting a garage door working again. Brandy, an office manager even came and helped me move items from my garage. This company embraces service and it was a relief to have their help. read more

I found some mold near a patio slider and spoke to Brandy. She is very efficient and answered all my questions. She sheduled a free estimate the same day (within 2.5 hours). Nory and associate came out and looked at the problem and discovered subflooring rot too; which will require removing our patio slider in order to replace the subfloor in that area. These are very skilled, honest professionals. RestoreX will give you a true assessment of the problem. Do not hesitate to call them. read more

We used RestoreX to mediate a serious mold situation in our Master Bathroom. Manny came over and assessed the situation and gave us some options. After getting a quote we decided to use them. Laura the service tech came out and was very professional and knowledgeable. Explained everything that was going to be done every step of the way. Laura and all of the other techs did such a fantastic job removing the mold, removing all the debris, repaired some flooring and mopped up dust throughout our room and stairway after they were finished. I highly recommend this company and hope you have the pleasure to work with Laura. read more

They may be new, but very efficient and professional. They took care of the undamaged and got right to work I highly recommend them!

While we were having our solar panels installed, the installers accidentally punctured one of our ceiling fire sprinklers, flooding our master closet. RestoreX was the company called out to repair the damage, and they have been incredible. They are very professional, careful, and tidy... and they saved the day! We highly recommend them, and would absolutely use them again. read more