Their team is professional, efficient, fast and their work is sleek…read more Very friendly company. Would highly recommend.

This business committed outright fraud. I've filed a formal complaint with the CSLB. I've also…read moreuncovered additional fraudulent activities they've engaged in through conversations with other customers. If you've been defrauded by Critical Control, please contact me--my lawyer is ready to assist on a contingency basis. Critical Control started work on my property without authorization, billed for fake charges (e.g., $150 for gas for a 45-minute drive), and attempted to charge me 14 times (not a typo) more than a reputable contractor who completed the work after I caught onto their behavior. They also manipulate reviews by maintaining a second Yelp page (https://www.yelp.com/biz/critical-control-santa-rosa-2) to hide negative feedback, a clear attempt to mislead potential customers. The attachments in this review are exhibits from my CSLB complaint, including: -Evidence of fraudulent billing. -Video timestamps proving they billed for hours they weren't on site. -Screenshots of false advertising from their website (e.g., fake A+ BBB rating). Avoid this company at all costs. If you've experienced similar issues, please reach out--I'm gathering cases to ensure they're held accountable.

John was great to work with- he was very prompt and communicative, did a great team, and was…read moreprofessional and conscientious. His team was also great to work with. Would highly recommend.

All Hands did an outstanding job on a mold remediation project at one of my properties. As an…read moreincome property owner, I have to have quality work and this outfit was tops. Their price was much lower than other estimates, with no sacrifice in quality.

We had 6 inches of water in the subspace 2 weeks ago, after the big rain. Dry Kings had Robert…read moreO'Boyle out within 24 hours of my call. He completed the inspection and gave me a complete rundown of what, when, why and how much. He coordinated work with another contractor to minimize gaps in service and responded promptly to my text questions. Juan Reyes headed the work under the house. He was prompt, answered my questions and reassured me about the plan. He took great care to minimize the impact of the muddy work to my home. He and colleague were professional, efficient, and communicated clearly about the plan and expectations. It is never easy to have unexpected work like this in your home, but they made it as easy as possible. I recommend this company. A positive experience from the person who answered my call through to completion of the work several days later.

Had some water damage from leaking dishwasher. Rep came out and inspected, provided a quote. He…read moresaid he or someone else would be project manager for the job; never happened. When I called to inquire, they said they had no plans to come onsite; how can you project manage a job when you don't come to the worksite?? We only dealt with "technician teams" that rotated by day. So no consistency, no project management, poor communication. They also damaged our baseboards and removed wood framing unnecessarily that we now have to repair. Stay away.

They were an amazing company. They really took the time to make sure we understood what was…read morehappening and if we had any questions. They were fast. It was late on a Friday of all days and they still showed up. Now that's service. I recommended them to all my neighbors.

Very responsive and reasonably priced. We had another company that our insurance recommended give a…read morequote that was double the cost of what RestoreX was charging. Very prompt and efficient work, and they followed up after the job to make sure it was done right. Highly recommend them!

Austen Charles Keller did a fantastic job remodeling our kitchen and resurfacing our floors after a…read moreflood in our kitchen. They worked extremely closely with our insurance company, which made everything so much more manageable for us. Their prices, workmanship, and professionalism was excellent. Their workers were extremely competent and courteous. We are very pleased with their work.

Austin Keller is a clean cut, knowledgeable, pleasant, personable, trustworthy contractor who…read morecommunicates clearly, explains things well, and has a like-minded, talented construction team, committed to completing all jobs to high standards! In fact, they are highly recommended by the Master Restorer at Restoration Management Company, another trusted provider, whose Project Manager, Abel, is likewise an outstanding talent in his field! Saül & Lewis did thorough restoration of dry rot under my home's siding, completed a foundation vent, and created a crawlspace access, with framing and a door, in the garage. Saül explained the damage found, suspected source, and steps taken to remediate. Austin is a hands-on project manager, always responsive and available. He directs his crew regarding projects to be done on day one and personally inspects final results, expressing sincere gratitude for grateful clients like us, for choosing Charles Keller Construction. Definitely my personal construction/restoration Go-To! Thanks to everyone for jobs well done!

It's rare to find a company that does not just do a great job, but truly stands behind their name…read more If you are looking for environmental services, look no further than CVE. I worked with the Rohnert Park office. I recently had the company handle an asbestos removal and wall texturing project, and my experience was nothing short of stellar. The true test of a company's "business practices" is not when things go perfectly, but how they handle them when they do not. Almost a year after my initial service, I realized the interior wall texturing wasn't quite right. Despite the significant passage of time, CVE did not blink. They immediately took ownership of the situation and corrected the issues, no questions asked. They are a fantastic team. Every single person I interacted with at CVE was Knowledgeable: They clearly knew their craft and the safety protocols involved; Cheerful: They brought a positive energy to the job site every day; Professional: Communication was seamless, making what could have been a stressful process incredibly easy for me. I cannot recommend this company highly enough. If you want peace of mind and a team that treats your home with respect, CVE is the only call you need to make.

They were hired to check for mold and remediate. They said one thing while at the property and then…read morewrote a proposal with completely different information. They performed a "remediation" that didn't take care of the mold problem at all and tried to tell me that my health issues and allergies were probably just from my dog (no one in my family is allergic to the dog we've had for 8 years). I then hired another company to come out that did an actual investigation and found toxic mold in 13 areas of the home. They will make it sound like you are being taken care of, but they are lying.

they did not show up and did not call. Call someone else who will show up for their appointment.read more

Wise Choice came to clean the carpets at our rental property in RP. All they did was break the…read moreplumbing so the water had to be turned off to the house and then left and told my tenant to call when the plumbing is fixed. I had to hire a plumber to fix it at a very generous cost of $267. Called Wise Choice and asked for reimbursement and got a hard NO! Bad business done up to another level!! Best to stay away from these guys.

If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

Brian with Team 10 was a huge blessing during a very stressful and overwhelming situation. From the…read morestart, he was professional, communicative, and genuinely cared about doing things the right way not just the fast way. He took the time to explain the process, answered questions thoroughly, and never made us feel dismissed or rushed. His knowledge and expertise have been truly foundational in transforming a situation filled with uncertainty into one grounded in clear strategy and direction. He doesn't just show up he brings insight and clarity that build confidence when it's needed most. What really set Brian apart was his integrity and compassion. He is fully dependable and consistently delivers with the level of excellence he promises on his website. He followed through on every commitment, showed up when he said he would, and treated our home and family with respect. In an industry where that level of care and follow-through isn't always the norm, Brian truly stands apart. If you're looking for someone knowledgeable, trustworthy, and results-driven, Brian and Team 10 are exactly who you want on your side. I'm truly grateful for his support and would not hesitate to recommend him.

Brian was responsive, efficient, knowledgeable, thorough and reasonably priced…read more The plumber who installed a new cleanout on the sewer line in the crawlspace under our home left a mess on the vapor barrier, including "black water" and solids. After receiving a "minimum" bid from a national firm to complete the cleanup work, Brian and Team 10 did an outstanding job completing the same work at 75% less than the national firm's "minimum bid. I highly recommend Brian!!

Dan and his team handled asbestos removal for our Eichler renovation. Professional from start to…read morefinish. They were super responsive over email and phone, and walked me through the whole process, so I knew exactly what to expect. The work was done quickly, and the final air clearance came back clean. No surprises on pricing either, which I appreciate. They beat everyone in price and speed. Would recommend without hesitation.

For an asbestos abatement job, I obtained 4 quotes…read more It was easy to communicate with Eisen and I received a call back on the same day. After describing the job, I was given a verbal quote of roughly how much it would cost. Of the 4 quotes, one was several thousand higher than the other 3. Eisen's verbal quote was in the same ballpark as the others. Only downside is that they are scheduled 1.5 months out and very busy.