A word to the wise, be sure to have this company unpack your belongings that were salvaged in your…read morepresence. We did not and as a result "lost" a very expensive computer and accessories... worth several thousands of dollars and other memorabilia. As it turned out it was their word against ours. We have no complaints regarding the work they did but not receiving all our property back, left a bad task in our mouths after dealing with devastating water damage.

This business committed outright fraud. I've filed a formal complaint with the CSLB. I've also…read moreuncovered additional fraudulent activities they've engaged in through conversations with other customers. If you've been defrauded by Critical Control, please contact me--my lawyer is ready to assist on a contingency basis. Critical Control started work on my property without authorization, billed for fake charges (e.g., $150 for gas for a 45-minute drive), and attempted to charge me 14 times (not a typo) more than a reputable contractor who completed the work after I caught onto their behavior. They also manipulate reviews by maintaining a second Yelp page (https://www.yelp.com/biz/critical-control-santa-rosa-2) to hide negative feedback, a clear attempt to mislead potential customers. The attachments in this review are exhibits from my CSLB complaint, including: -Evidence of fraudulent billing. -Video timestamps proving they billed for hours they weren't on site. -Screenshots of false advertising from their website (e.g., fake A+ BBB rating). Avoid this company at all costs. If you've experienced similar issues, please reach out--I'm gathering cases to ensure they're held accountable.

John was incredible!! It was impossibly hard finding someone to look at the issue without charging…read morean arm and a leg to even give a quote and give an honest assessment about a very scary issue in my home. After calling 20+ providers who were using fear based tactics to get a sale, it is clear that this company is the best in the area and will give you a true expert evaluation. For any future needs or if anyone asks for a referral - I will not hesitate for a moment to refer them to All Hands Restoration. Thank you so much John!!

The best in the industry. Very knowledgeable and punctual. They do what they say they will and very…read moreorganized. We've used them a few times and always receive quality results. fire, flood and mold remediation is what we used them for and will continue to do business with them. I highly recommend John and his team.

We had a plumbing issue that resulted in two rooms of our house having water coming up through the…read morefloorboards. We had fans and dehumidifiers in our house for nine days and Robert was extremely professional, very knowledgeable, and super personable- just an all around great guy! We were very impressed with his service and recommend Dry Kings to anyone in need. On two of the three visits, Frank also came to assist and he was also very professional and personable. A job well done. Great team!

Where to begin? There were too many issues with this company to list. The most egregious; besides…read morethe poor communication with my insurance company is that they charge 20% more than what similar companies in the area are charging. Here's a quote from my claims adjuster, "Dwelling mitigation - we issued payment to ... for the approved portion of this estimate but there was a 20% upcharge on each line item which was removed ..." If you're not insured, beware of this billing practice.

They were an amazing company. They really took the time to make sure we understood what was…read morehappening and if we had any questions. They were fast. It was late on a Friday of all days and they still showed up. Now that's service. I recommended them to all my neighbors.

Very responsive and reasonably priced. We had another company that our insurance recommended give a…read morequote that was double the cost of what RestoreX was charging. Very prompt and efficient work, and they followed up after the job to make sure it was done right. Highly recommend them!

Austin and his trustworthy team were fantastic to work with on our project. They did exactly what…read morethey promised and exceeded our expectations. Lupe is a true professional when it comes to sheetrock and painting. Our kitchen and bathroom walls and ceilings look incredible---better than they did before our water leak happened. From communication, punctuality, dependability, preparation, and cleanup, every part of the process was handled with care and professionalism. I can't recommend Austin and his remarkable group of dedicated employees enough. They show up, do excellent work, and take pride in leaving everything better than they found it.

Austen Charles Keller did a fantastic job remodeling our kitchen and resurfacing our floors after a…read moreflood in our kitchen. They worked extremely closely with our insurance company, which made everything so much more manageable for us. Their prices, workmanship, and professionalism was excellent. Their workers were extremely competent and courteous. We are very pleased with their work.

Our neighbor's washing machine backed up at the sewer connection and flooded in to our house. When…read moreI spoke to David, his next available appointment was the following Monday. I expressed our need to get work done sooner and so he was able to rearrange his schedule and arrived at our house two hours later. His estimate beat the other quotes and we started work eight days later. Their containment area stayed in place which was important. Our previous residence went through remediation with another company which couldn't keep their containment wall from falling. I also want to mention that since our job was smaller compared to others, we were having a difficult time getting other companies to give us a quote or reply in a decent time.

They turned a horrible situation into a workable one. Response was immediate, work was clean and…read moretight! Hope you never need them but if you do, these are you guys!!!!!

they did not show up and did not call. Call someone else who will show up for their appointment.read more

Wise Choice came to clean the carpets at our rental property in RP. All they did was break the…read moreplumbing so the water had to be turned off to the house and then left and told my tenant to call when the plumbing is fixed. I had to hire a plumber to fix it at a very generous cost of $267. Called Wise Choice and asked for reimbursement and got a hard NO! Bad business done up to another level!! Best to stay away from these guys.

We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

Brian with Team 10 was a huge blessing during a very stressful and overwhelming situation. From the…read morestart, he was professional, communicative, and genuinely cared about doing things the right way not just the fast way. He took the time to explain the process, answered questions thoroughly, and never made us feel dismissed or rushed. His knowledge and expertise have been truly foundational in transforming a situation filled with uncertainty into one grounded in clear strategy and direction. He doesn't just show up he brings insight and clarity that build confidence when it's needed most. What really set Brian apart was his integrity and compassion. He is fully dependable and consistently delivers with the level of excellence he promises on his website. He followed through on every commitment, showed up when he said he would, and treated our home and family with respect. In an industry where that level of care and follow-through isn't always the norm, Brian truly stands apart. If you're looking for someone knowledgeable, trustworthy, and results-driven, Brian and Team 10 are exactly who you want on your side. I'm truly grateful for his support and would not hesitate to recommend him.

Brian was responsive, efficient, knowledgeable, thorough and reasonably priced…read more The plumber who installed a new cleanout on the sewer line in the crawlspace under our home left a mess on the vapor barrier, including "black water" and solids. After receiving a "minimum" bid from a national firm to complete the cleanup work, Brian and Team 10 did an outstanding job completing the same work at 75% less than the national firm's "minimum bid. I highly recommend Brian!!

My family is currently undergoing a kitchen and bathroom renovation, and unfortunately, we ran into…read morean unexpected asbestos issue that forced our contractor to pause construction. Since we're living in the house during the renovation, the delay was especially stressful--we really couldn't afford to wait weeks to get the issue resolved. I called over 10 asbestos companies. A few returned my calls, I received one estimate, but everyone else said they couldn't come out for several weeks. Then I reached out to Eisen Environmental, and Dan responded quickly. He gave me a very reasonable quote over the phone and took the time to explain the project and asbestos removal process in detail. I really appreciated this because I wasn't familiar with asbestos remediation and had a lot of questions. We felt comfortable moving forward and signed the contract that same night. The crew came out the very next business day and even showed up early so they could get started on time. They removed 12 HVAC boots with very minimal damage to the walls. I was expecting much worse, so I was extremely impressed with how carefully they handled the work. My kids and I also had to stay out until they finished. Dan and the project manager called me the moment our home was safe to return after the negative air clearance test. Thank you! From the initial response to the completion of the job, Eisen Environmental was professional, punctual, responsive, and efficient. Most importantly, they helped us get our renovation moving again much faster than we expected. I'm very happy with their service and would definitely recommend Eisen Environmental to anyone dealing with asbestos removal. Great job, Dan and team!

We had asbestos abatement throughout the house, it was a big job that required removing the…read moreexisting drywall and cabinetry. Everything went well from start to finish, they cleaned up exactly what we were looking for without going overboard and cleanup was well done. Loved working with Dan Eisen and team, definitely recommend.