Took my 2017 pickup for an alignment. I was told by the manager they "couldn't break the bolts…read moreloose". Bs excuse... so I took the truck home and broke them loose myself then rescheduled for the alignment to get fixed. They fed me the same bs again saying they couldn't get the bolts to break loose. Went to a different Firestone and they had it alighted perfect in 20 minutes. Springfield store is a joke they are lazy and don't have a clue what they are doing

The team at Firestone in Springfield is amazing, especially Joe, he is always there to help and…read moreensures the work is done timely and correctly. I have neve had to bring my car back in due to any issues after work is done. He is honest and and very helpful with providing costs. They have never tried to sell me things I don't need. I will continue to have them work on my vehicles.

I want to start by saying, for years, I have heard how bad Jeff Wyler is in Springfield, Ohio. I…read moreavoided looking at anything or doing any business there. That being said, I have noticed most newer cars driving around Springfield have the "W" emblem on the back of them. That shows me Jeff Wyler sells a lot of vehicles to people who live in and around Springfield. Springfield gets a bad rap so most of the larger businesses in it seem to get the same bad mouthing as it does. With that said, I recently purchased a vehicle from Jeff Wyler. The salesman that helped me was Rocky and he did a great job of getting me where I needed to be on price. Within a couple months of owning the vehicle a noise started under the hood, and I took it to Nate in the service department. The problem ended up being something that was not covered by the warranty I had. Nate worked hard with the sales team, and they were able to get my vehicle fixed at no charge. I am very grateful for the effort of service Jeff Wyler has provided me, and they will be getting all my future vehicle business. Thank you again to team at Jeff Wyler for selling and servicing my vehicle at an outstanding value!

My daughter bought a 1984 Kia from a used car dealer in Springfield, Ohio. The car ran for a week,…read moreand it quit. She contacted the dealer and since she didn't spend an additional $900 for a warranty, they wouldn't help her. Since she no longer had transportation, she lost her job. We visited her in October and when researching her Kia, I discovered the Kia's VIN was part of a class action lawsuit for engine repair or replacement. My wife and I decided to stop at Jeff Wyler Kia in Springfield, Ohio on the 14th of October see if they would help my daughter. We spoke to Austin Nickell and explained the situation to him. We also told him that our daughter found another job, but she is walking a mile and a half to work along a busy 4 lane highway. Austin was very helpful and after talking to the service department he told us to have her car towed to their dealership and they would file a claim with Kia for her. She had the car towed to the dealership the next day. She left a message for Austin to call her, but he never did. I tried several times to contact Austin via his cell phone, but he wouldn't answer or return my call. I even left a message for a manager to call me, but no one contacted me. I ended up calling Kia Customer Service and they provided a case number for me to follow-up. I had to call Customer Service three times before they were able to talk to the dealership. The service department told them that the car never had a Knock Sensor Detection System installed and wasn't eligible to be repaired under the class action lawsuit. I have to assume they are being honest. Regardless of the lack of communications with the staff at Jeff Wyler Kia, I decided to buy a new Kia for my daughter. I called and spoke to another salesperson (anyone other than Austin) and told them that I wanted to buy a new car for my daughter. Gave the salesperson all the information to run a credit report and the car I wanted to buy. Within an hour I received a call from Austin. I let him know that I didn't appreciate him not returning my calls or my daughter's call. He told me that he was told to help the other salesperson since they were new. Austin promised to call me back within 30 minutes with all the numbers. Still haven't heard back from him! I left a message at the dealership that I wasn't happy with the staff for the way I was treated. Shortly afterwards, I received a call from a "floor manager". Gave him all the information and I'm still waiting for a call back. It's just as well because I will never buy anything from Jeff Wyer. We returned home to Alabama on the 15th of October thinking our daughter was in good hands, which is why I was communicating over the phone.

They always have quick service, especially if you've made an appointment. But even without an…read moreappointment they do their best to get you in and out asap. They always show me what's wrong with my car, provide good diagnostic service at no charge, show me tire wear and balance my tires. I've never had an issue with their respect and they listen to my concerns. I would definitely return here again.

Poor service, 2 1/2 hours to change oil. Vaping and eating, didn't do tire rotation. Trying to get…read moreme to buy unnecessary stuff. Acted like no one knew what was going on. I will never return! Daniel wrote up my service order!

I had an appointment scheduled to patch a tire. When I showed up they told me they didn't have time…read moreto do it. Absolutely ridiculous and very unprofessional. First time going there and will never go back.

Roger & Will are the best with taking care of their customers. They don't try to over sell!read more

Bobby was great. Actually first time in the area we have had good luck at a Chevy dealership. We…read morewill be back!

I bought a used 2013 Hyundai Elantra. The car was infested with Cockroaches (you don't realize this…read moreuntil it's night time). Finally got rid of the cockroaches and the engine is failing. The salesman never gave me any reason to not buy the car when I asked about potential concerns. It would have been nice to know that the 2013 Hyundai Elantra is one the most problematic cars ever produced by Hyundai because of engine failure. I am looking at a $6,000 engine replacement on a car I bought 5 months ago given I am 2,000 miles past the 80,000 mile warranty I am upset with myself for not doing more due diligence. Don't trust salespeople.