This Company, especially the Owner Neil, is a real piece of work. He has no business ethics, morals or couth. He was hired by the Property Management Company, that recently took over the land lords property that I have rented for over 10 years.
The property management company called me last week to reschedule a rat infestation issue/cleanup in the attic, that has been going on way too long. They (the Property Management Company), did not inform Crime Scene Cleaners of the rescheduling. His guys (Crime Scene Cleaners) showed up today, with no knowledge of rescheduling.
I called Neil to inform him that the exterminator had not been back out to confirm the infestation was handled, and that the Property Management Company, that hired Crime Scene had apparently neglected to contact them regarding the rescheduling.
Neil was beyond rude. He stated that "he didn't care who hired them, for me to "Deal with my Property Management Company and he was pulling his guys off site". I immediately called the Property Management Company, and they said "I guess we forgot".
I called Neil back to inform him that the Property Management Company would be calling him to reschedule. He answered his phone "What do you want", I don't know if this is the way he answers his business line, or if he recognized my number across his phone When I was greeted in such a rude manor, once again, I informed him that I was just calling him to let him know, the Property Management Company, that hired him, would be calling him to reschedule. I also informed him that I didn't appreciate his business manners, especially since I didn't hire him, nor was it I that needed/or wanted to reschedule.
He proceeded to tell me that "they wouldn't be back to clean up the Bio Waste (rat feces and all the insulation in the attic, that is matted down to fraction of it's original size do to the rat feces & urine), didn't need this job and for me to just, Fuck Off".
At which time I immediately called the Property Management to inform them what had transpired on the phone with Neil & that I didn't him or his rude company back here.
I don't know how a "Business Owner" could run their business in this manner. I would bet that the previous "positive feedback" are either Neil, his employees, family or friends, as anyone who would treat customers this way, it wouldn't be the first time.
Once again, this guy is a "piece".... Piece of what? You fill in he rest.... read more