Brian, Joe, and Sam were beyond helpful today! They all provided awesome customer service.read more

From the owner: At Cellcom, customers are at the center of everything we do. Technology is about making life…read moresimpler and easier, so we have time for what matters most. With more affordable options than ever before, an expanded and enhanced network to keep you connected and people behind it who truly care about you, Cellcom is the wireless carrier that pairs innovation with heart and we're eager to serve you.

Trying to keep it short- First off, I'll just say for being…read morea phone company it's TERRIBLE trying to get a hold of anyone, either at the local Rib Mtn store (22+ minutes of constant ringing, then got hung up on) then I called back (rang for 10+ minutes then I hung up and headed to the store) only to find 3 employees sitting at their tables all on a device with NOT a single customer in there, or calling the 800 number it's impossible to get through. The stupid automated line doesn't understand what you're calling for and it's very frustrating trying to maneuver through it when you just have a question, but isn't any of the options. For another, with issues regarding billing, discrepancies, collections whatever the issue, everyone just passes the buck to the next person and then to another, and then another- just constant transferring to other departments. When you finally get someone, they are very hard to understand! After 2 hours on the phone (at home) and then 2 hours (at the store) either with an employee, I on phone with Customer Care, then with the manager, and still no result. Again, was sent in circles to call this 800 number, then transferred to billing etc. etc. etc. It seems impossible to get out of their service if you are unhappy with it or have terrible reception as we did. Kept losing calls, crackly lines, even when I called the 800 numbers it was crackly. OR they'll send you to collections, even when you were told by the manager, due to our situation we didn't have to pay that bill. That was a joke! Good luck getting where you need to. From our short experience there, I would not recommend them unless they change their process of answering phones, and handling customer service, on all levels.

We purchased 2 phones at the Wausau AT&T store in Wausau, as well as, accessories and dealt with…read moreBlake. It was such a positive experience. He explained everything so well and gave us advice if we asked. All the employees in the store were also very nice. Best experience we have had at an AT&T store. We will definitely make the longer trip again for all our phone needs.

US cellular has good customer service and they care about their customers are their plans are cheap…read morephones are reasonable and they're always there for you if you have a problem they help y'all not like some of the other companies around

Wonderful Service! I recently took in four different items (an older tablet, a newer laptop and…read moretwo very old gaming systems) to be repaired. The owner Wayne was so incredibly kind, patient and professional and he explained everything they would attempt to do to fix the issues. I explained to Wayne that we were in a bit of a time crunch as we were leaving for the winter and he assured me they could get things done according to our schedule. He even offered to take the items to the post office and send them to us if the repairs took more time than we had available. Now that is going above and beyond! Wayne was very upfront about costs and two of the items would have cost much more to fix than to buy new. The repairs that were completed were finished quickly and by someone who was very meticulous. I should note that prior to going to Complete Cellular Repair I went to the Geek Squad at Best Buy and they didn't open up any devices rather they pronounced them DOA and told me I needed to buy new. Wayne and Stanley, his tech assistant, took a look at the same device and said it was an easy fix and went to work right away on it. The device has been working beautifully since and the cost was extremely reasonable, much less than purchasing a new laptop. It's hard to find true service in today's world especially in the world of tech. I am so impressed with Wayne at Complete Cellular Repair. It's clear he has a passion for fixing devices, service, dogs (if you go in be sure to say hi to Bluey and Chester) and integrity. Thank you.

Best cellular repair place in Wausau. Quick, reasonably priced, and back-up their work. When I…read moreregrettably destroyed my phone's back only 1 day after they repaired it, they offered to re-repair it for free. Such kind and respectful people.

This is possibly the biggest waste of time I've ever spent. Two people working ??? Just trying to…read moredrop off a modem waited over 30 minutes. I have no idea how anyone would want to come in and get service or buy service or order cell service? They must have some of the dumbest upper management people ever. What a complete joke .

The representatives apparently read from a sale pitch script. They get mentally challenged if you…read moreask to be put on a residential bulk account, the only reason why I even have this sucky service. Ask for the customer service number if you are seeking to be put on a bulk account, because the representatives are completely clueless. Odds are that they are in a call center overseas judging by the Hindi or Scottish accents. Just got to love the outsourcing of customer service jobs to overseas call centers where people only know how to pitch the super duper deluxe package.

From the moment we walked in, Josh was incredibly helpful in getting us exactly what we needed. He…read morewas friendly, attentive, and made the entire experience seamless. Highly recommend working with him!

Night and day difference of customer service compared to the Rib Mountain location. The staff here…read moreis kind, helpful, and interested in assisting the customers. The Rib Mountain location needs to take note of how the Schofield location does things and trains their employees. Awesome job Schofield location, keep it up!

Absolutely the best experience I have ever had upgrading my phone. Alex is a true professional and…read moreI'm sure as you know he must be a valued member of your team. I hope a raise in pay is in his future... Well done!

Horrible customer service. My Mom has been on my plan for several years and now canceled because…read morethis location had their head up their ass. Nobody checked on the root cause of why her phone wasn't working. They treated her like she knew nothing and assumed it was user problem. They changed the sim card after some persuasion. The phone worked again but after 12 hrs it was down again.