Matt B. in the Building Center was one of the most unprofessional customer service experiences I've…read morehad in a long time. I called him "sir," and somehow that resulted in what felt like a full-blown tantrum. Drop the ego, buddy. You're a customer service representative for John Menard -- dealing professionally with customers is part of the job. Hopefully there won't be a next time, because after this experience I'd much rather spend my money with professionals at Home Depot. But if there is a next time, I can promise you I won't be calling him "sir." I came in needing help with landscaping stone. I wasn't sure exactly how much weight my trailer could safely hold, so yes, I bent the normal process a little while trying to figure it out. I wasn't trying to cause problems -- I was trying to safely purchase well over $600 worth of landscaping materials. Instead of anyone simply explaining the situation or helping me work through it, I was met with cold shoulders and treated like I was some kind of monster for not already knowing exactly how much stone the trailer could handle. Customer service doesn't mean every customer is going to know every rule or procedure before walking through the door. Sometimes people need help. That's literally the point. Robots can't come soon enough. They don't have egos, they can remain professional, and they don't let their emotions dictate how they treat paying customers. And don't get me wrong -- I'd probably be in a bad mood too if I were working on a holiday. But taking it out on customers who are simply asking for help isn't professional.

Drove 100 miles to pick up 160 deck spindles. Guy at the gate couldn't tell us where they were in…read morethe yard. Found the building. The spindles were on 2nd floor. Two guys working, one on the lift. People were dropping lumber over the edge to people below because the two guys were inundated. We are both 70 years old and had a hell of a time lifting bundles of spindles and taking them down a flight of stairs. One of the guys, Paul, was apologetic and helped us carry them, he worked hard to help everyone who came through for supplies. We were exhausted and angry. Paul saved you guys from a worse review!

I needed the electric start fixed on the snowblower, it had quit working in Jan 2015…read more Used their pick-up/return service and the fall tune up which was a reasonable charge. Explained about the electric start, expected additional repair charges, but it was fixed at no additional cost! When the first snowfall happenned I doubted it would work right, but it started like brand new!! Had the best possible experience with their service!!!!

We will never buy anything from again. We bought a hood. When we picked it up the salesman put…read morethe range hood in the backseat of the truck without us seeing it. The smashed and the hood was dented. I wanted a new one ordered and delivered. They would not deliver it or compensate us for waiting for the new one. about making a sale than their customers.

I placed an online order for store pickup of a lawn trimmer - there were 4 in stock when I placed…read moremy order, per online. After 4 hours (almost) I hadn't received my email that it was ready for pickup, but I was out doing my shopping and figured it would be easy enough to pop in and get it. It was just a weed whacked. Well, it was in the process of being fulfilled, per the woman at customer service. I had gone to look at some accessories for my whacked and knew there were none on the sales floor. I asked the woman if she could contact the person who was fulfilling the order because there were none on the shelf and if they were in fact out, I would cancel and make my purchase elsewhere. This seemed to fluster her. Another woman came over and asked the first CSR if she was helping me and she kinda shrugged. I explained that I hope she was helping me otherwise I was standing there for nothing. After explaining that I ordered a few hours before and there were 4 in stock online, but nothing on the shelf currently, the second CSR's response was "yeah, that's the problem with ordering a line". This is NOT where the great customer service comes in. I was preparing to become Karen, when who I believe is the assistant manager, (this gentleman had been standing in customer service and heard most of my exchanges, I believe), cane walking up with with a package that contained my weed whacked and a leaf blower. $30 more than the product I had paid for. He simply said, "it shows there are still 2 percent n stock and obviously we don't have any. This has what you ordered so we'll give you this" - paraphrased a bit. I thanked him and told him I appreciated the very good customer service. So, hope the 2 CARs weren't great, the gentleman was and gets my 5 review. Thanks, Home Depot, for having such awesome management at the Wausau store.

Had a very positive experience with one of the paint ladies recently. I was looking for a sealant…read morefor a carved log that would be used to grow orchids. Right away she knew exactly what i was talking about for the project and grabbed a can stating this is what she used on her own orchid/plant logs. Well i used it and it looks great on the wood and the plants are happy. Thank you!

The quality of the dishwasher we purchased was phenomenal and the purchase process was seamless and…read moreso convenient that the hardest part was me making the choice due to the amount of selections available. Installation was super easy process as we had it installed by Furniture and Appliance Mart. We've been using Furniture and Appliance Mart for years and our experience has been smooth each time. Excellent store run by qualified and caring people. Also the value you receive for the product and service rendered is what we need more of in this world. They care about and value your patronage.

No stars worse company to do business with. Dryer delivered with damage second dryer was damaged…read morebut still delivered. The third dryer was to be delivered today no delivery. Called store yesterday and was told it would be delivered between 2-6. No delivery so I called today and was told it couldn't be delivered today because side vent didn't come in. They said they left me a message yesterday . That didn't happen. lesson learned never buy anything from them.

This co has been assigned to our refrigerator 2 times now (GE Cafe line). BOTH times the man that…read morecomes (says he is the owner), he gets cocky and unacceptably rude. This last visit he started taking things out of my fridge and says, "first off, these things don't belong in here"!!! I said, "wait! I just bought those last night because I knew you were coming today, and it's yogurt so pretty sure it does". I didn't even get a chance to explain I have freezer bags etc in the fridge to keep the fridge temp as cool as possible. He calls GE as he normally would, gets a man on the phone after this conversation, says he's going to his truck to talk to him. I give him credit...he knocked on the door when he was done with GE, said I would like a reboot asked if we could start over. BUT then tells me how the GE guy agreed that I was the rude one..Nice reboot dude!!! I literally had to ask the guy to leave my home. He politely slid the fridge back into place and said he is leaving. I asked what his company name and his name, he refused.

Please do not use this company. It seems to be a mom and pop place. Jeff took my freezer part first…read moreweek of November. I've called, "still not in" is the response. I just called again and Jeff tells me maybe in boxes I just got. Okay, well Jeff, can you call me as soon as you find it so we can schedule. He tells me that 4 months isn't long, has lady waiting since October!! We were given this contractor from Home Depot

I must admit that while I had seen this fairly unassuming building on 4th Avenue before as it's…read morejust off Stewart, I had no real idea what it was. That changed when my television needed repair and my parents recommended SEIM. I gave Denny a call and explained the issues with my 60" Samsung television. A true professional, he asked several questions to diagnose the issue properly and gave me several things to try. It became clear the backlight had likely gone out and he was confident he could further diagnose if I brought it in. He even gave me a cost estimate based on the likely issue. I brought in my television and was quoted about two weeks for repair, but he ended up having the issue diagnosed and parts in hand in just a few days. He also called me periodically to provide updates on the repair and confirm the cost estimate, making sure I was comfortable with everything before moving forward. In all, the repair was completed ahead of schedule and he also helped me with adjustments to make the screen view look as great as possible and even cleaned the unit and corrected an issue he found with the power supply. I couldn't be happier with the experience and would recommend Denny at SEIM Appliance without question.

This it the Absolute best Laundromat in the area! I drive 45 mins each way to do my Laundry Here!read more

Now who would really write a review on a laundromat?! Well as somebody who spends 100% of their…read morework time on the road, I've been in them across the country. Spending a month in Wausau WI, I've used this place for the last three weeks. Unlike most laundromats, all of the washers and dryer's are pretty new and are not "Out of Order". The washers get your clothes very clean without damaging them, and the dryers are literally the best I have ever used. One dryer cycle for $1.50/30 minutes, will completely dry a triple load! - Highly recommend.

Promised me a full refund. Still waiting. Will not use him again and cannot recommend him to…read moreanyone else.

I needed my oven repaired as I had my family over and it was Sunday…read more I couldn't get anyone to come and called Aaron's even after I read the complaints here. I told him I read them and he said he knew about them and has had more dissatisfied customers than them in the 35 years he's been here. I NEEDED MY OVEN so I told him I'd pay extra if he would fix it on a Sunday. He said he wouldn't charge extra and did it that day. I'll call him again because he did what he said including the charge and was pleasant with a good sense of humor.