Menards is a great place to go for painting needs and help in that area. My husband and I can…read moreusually find the items we are looking for and they have a large selection. I really like the selection of cleaning products. Only thing negative is that the parking lot is pretty large and filled and you have to really be careful of cars backing out, turning, etc

1 Star -- Menards Lost a $50,000 Renovation Customer Over $68.72…read more I am beyond disappointed and furious with my recent experience at Menards in Wausau. I spent over $1,600 on building materials, using a previous rebate of less than $70 toward my purchase. After spending over an hour in the lumberyard locating and loading materials, I discovered that the last item on my list had ZERO inventory available, despite Menards having just sold it to me. We selected an alternative product, thinking this would be a simple adjustment. I couldn't have been more wrong. Despite having registers throughout the store and an employee in the yard providing documentation of exactly what we had picked up, we were required to trek all the way from the lumberyard to the front of the store to customer service to process a "return" for merchandise MENARDS SOLD ME BUT DID NOT HAVE IN STOCK! And here's where it gets even worse. Rather than refunding the $68.72 to my original payment method, Menards issued me a store credit, apparently because I had used a rebate toward my original purchase. When I questioned this, the cashier, Jojo, couldn't have seemed less concerned. Her response? "I don't decide where the rebate credits to." No apology. No attempt to find a solution. No offer to involve a manager. Just complete indifference. I would have pushed the issue further right then and there, but there were approximately 10 customers waiting behind me, and I wasn't about to inconvenience them because of Menards' poor customer service and ridiculous policies. Let me get this straight: Menards sells me merchandise it doesn't have, wastes over an hour of my time, sends me across the store to correct THEIR inventory mistake, and then refuses to return my money? I wasn't returning merchandise because I changed my mind. I NEVER RECEIVED IT BECAUSE MENARDS DIDN'T HAVE IT! How is it acceptable to force a customer to accept store credit for merchandise the store failed to provide? What makes this especially unfortunate for Menards is that I am preparing to undertake a $50,000 business renovation, with substantial building materials yet to be purchased. After this experience, Menards will not receive another penny of that business. I will return exactly once, to spend the $68.72 in store credit they forced on me. After that, I won't purchase so much as a single nail from this company. Menards just lost a $50,000 renovation customer over $68.72, an inventory failure, an unreasonable refund policy, and a cashier who couldn't have cared less. Customer service isn't just about having policies. It's about having the common sense and willingness to make things right when YOUR business makes a mistake. Absolutely unacceptable.

I needed the electric start fixed on the snowblower, it had quit working in Jan 2015…read more Used their pick-up/return service and the fall tune up which was a reasonable charge. Explained about the electric start, expected additional repair charges, but it was fixed at no additional cost! When the first snowfall happenned I doubted it would work right, but it started like brand new!! Had the best possible experience with their service!!!!

We have a lawn mower that was leaking from somewhere. We asked if they could pick it up and give us…read morean estimate once they found out what was wrong. They came and picked it up and said since it is the end of the season they could get it fixed quickly. We called them after one week to see if they found something and how much it would cost. No call back. We called again a few days later and no call back. Went to the store in person and they said the mechanic was sick and it was going to cost $500 for the seal, service and delivery. We asked if they could call and give us an update on when it should be ready. Week 3 still no call. Went back in and they tried to give the same excuse that the mechanic was sick and they needed to order the part. We weren't happy and advised them that we needed it done asap and wanted a call. 4 1/2 weeks now and nothing! Got the run around and wanted to talk to the manager. Was told that the manager was the owner and they would see if he had time. Came back that he was to busy. DON'T TAKE ANYTHING TO THEM FOR REPAIRS!!! This isn't the first time we have gone to them and it usually took 3 weeks With chasing them.

I placed an online order for store pickup of a lawn trimmer - there were 4 in stock when I placed…read moremy order, per online. After 4 hours (almost) I hadn't received my email that it was ready for pickup, but I was out doing my shopping and figured it would be easy enough to pop in and get it. It was just a weed whacked. Well, it was in the process of being fulfilled, per the woman at customer service. I had gone to look at some accessories for my whacked and knew there were none on the sales floor. I asked the woman if she could contact the person who was fulfilling the order because there were none on the shelf and if they were in fact out, I would cancel and make my purchase elsewhere. This seemed to fluster her. Another woman came over and asked the first CSR if she was helping me and she kinda shrugged. I explained that I hope she was helping me otherwise I was standing there for nothing. After explaining that I ordered a few hours before and there were 4 in stock online, but nothing on the shelf currently, the second CSR's response was "yeah, that's the problem with ordering a line". This is NOT where the great customer service comes in. I was preparing to become Karen, when who I believe is the assistant manager, (this gentleman had been standing in customer service and heard most of my exchanges, I believe), cane walking up with with a package that contained my weed whacked and a leaf blower. $30 more than the product I had paid for. He simply said, "it shows there are still 2 percent n stock and obviously we don't have any. This has what you ordered so we'll give you this" - paraphrased a bit. I thanked him and told him I appreciated the very good customer service. So, hope the 2 CARs weren't great, the gentleman was and gets my 5 review. Thanks, Home Depot, for having such awesome management at the Wausau store.

Had a very positive experience with one of the paint ladies recently. I was looking for a sealant…read morefor a carved log that would be used to grow orchids. Right away she knew exactly what i was talking about for the project and grabbed a can stating this is what she used on her own orchid/plant logs. Well i used it and it looks great on the wood and the plants are happy. Thank you!

The quality of the dishwasher we purchased was phenomenal and the purchase process was seamless and…read moreso convenient that the hardest part was me making the choice due to the amount of selections available. Installation was super easy process as we had it installed by Furniture and Appliance Mart. We've been using Furniture and Appliance Mart for years and our experience has been smooth each time. Excellent store run by qualified and caring people. Also the value you receive for the product and service rendered is what we need more of in this world. They care about and value your patronage.

No stars worse company to do business with. Dryer delivered with damage second dryer was damaged…read morebut still delivered. The third dryer was to be delivered today no delivery. Called store yesterday and was told it would be delivered between 2-6. No delivery so I called today and was told it couldn't be delivered today because side vent didn't come in. They said they left me a message yesterday . That didn't happen. lesson learned never buy anything from them.

Washer/dryer repair done right by a nice guy, reasonably priced. If I understand directly they…read moredon't carry new appliances and so not trying to sell new appliances. Recently I called them with a question not related to the work they did but rather could our old washer be contributing to a plumbing problem. The lady who helped me was patient and helpful even though she certainly realized that they weren't making a dime from the call.

This co has been assigned to our refrigerator 2 times now (GE Cafe line). BOTH times the man that…read morecomes (says he is the owner), he gets cocky and unacceptably rude. This last visit he started taking things out of my fridge and says, "first off, these things don't belong in here"!!! I said, "wait! I just bought those last night because I knew you were coming today, and it's yogurt so pretty sure it does". I didn't even get a chance to explain I have freezer bags etc in the fridge to keep the fridge temp as cool as possible. He calls GE as he normally would, gets a man on the phone after this conversation, says he's going to his truck to talk to him. I give him credit...he knocked on the door when he was done with GE, said I would like a reboot asked if we could start over. BUT then tells me how the GE guy agreed that I was the rude one..Nice reboot dude!!! I literally had to ask the guy to leave my home. He politely slid the fridge back into place and said he is leaving. I asked what his company name and his name, he refused.

I must admit that while I had seen this fairly unassuming building on 4th Avenue before as it's…read morejust off Stewart, I had no real idea what it was. That changed when my television needed repair and my parents recommended SEIM. I gave Denny a call and explained the issues with my 60" Samsung television. A true professional, he asked several questions to diagnose the issue properly and gave me several things to try. It became clear the backlight had likely gone out and he was confident he could further diagnose if I brought it in. He even gave me a cost estimate based on the likely issue. I brought in my television and was quoted about two weeks for repair, but he ended up having the issue diagnosed and parts in hand in just a few days. He also called me periodically to provide updates on the repair and confirm the cost estimate, making sure I was comfortable with everything before moving forward. In all, the repair was completed ahead of schedule and he also helped me with adjustments to make the screen view look as great as possible and even cleaned the unit and corrected an issue he found with the power supply. I couldn't be happier with the experience and would recommend Denny at SEIM Appliance without question.

Now who would really write a review on a laundromat?! Well as somebody who spends 100% of their…read morework time on the road, I've been in them across the country. Spending a month in Wausau WI, I've used this place for the last three weeks. Unlike most laundromats, all of the washers and dryer's are pretty new and are not "Out of Order". The washers get your clothes very clean without damaging them, and the dryers are literally the best I have ever used. One dryer cycle for $1.50/30 minutes, will completely dry a triple load! - Highly recommend.

This it the Absolute best Laundromat in the area! I drive 45 mins each way to do my Laundry Here!read more

I called them on Friday, part came in Monday and he came to my house on Monday. No complaints on…read morethe price. Our oven is back in service, thank you. Tony P

Promised me a full refund. Still waiting. Will not use him again and cannot recommend him to…read moreanyone else.