I recently came into this store to upgrade my (and my boyfriend's) phone(s), but the store didn't have the phones we were looking to purchase. The clerk told me that she had one open box and I informed her that I would refuse to purchase a previously opened box, so she said she would order two from another store. The next day she called to say my phones were in. Upon arrival, I reiterated my concern about not wanting an open box item and was assured that these were new and unopened merchandise. My boyfriend's phone ported fine, but lo and behold, when they tried to Port mine, the SIM had already been assigned to another user (only accomplished by opening the box) and the phone could not be ported. If it wasn't bad enough that they lied to me, they also spoke only Spanish in front of me, when clearly I was making the transaction in English. Associates don't come less rude or incompetent. Don't waste your time in this store. The Brandon store is only a few miles up the road and you will be treated with tons more respect. A one star rating is far too high for the Riverview store. read more