I called inquiring about the new iPhone 18 Pro Max and Katarina was beyond helpful, talking me…read morethrough the plans, the process and the steps via mobile app.

Went in on the 2nd and the orderly whate lady was yelling at a customer on the phone was very very…read morerude I myself was feeling the the rudeness so bad I left and went to a different T-Mobile store and now I'm going to switch from how bad I bin treated by t-mobile and here 611 was no help on telling them about this incident

Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Terrific! Replaced speaker in my iPhone in about 10 minutes at a very reasonable price. Excellent…read morework!

Ok, five stars for Blair, the manager, was amazing. Give that guy a raise. He had great customer…read moreservice skills, phenomenal multitasking skills, the patience of a saint and helped us until the problem was fixed which took multiple days, not at all his fault. His employees however...remember I mentioned customer service skills, multitasking skills and the patience of a saint? His bilingual employee, a lady, was so incredibly rude and short with an older man who came in with his elderly father to get him on his plan, she was rolling her eyes from the very beginning of the interaction, it got so toxic that Blair had to step in while he was helping us, while the other available employee was checked out on his device. Blair is a boss! The man deserves a raise and some good employees. It makes sense why the store has such low ratings. He can't do it by himself.

I was so happy 12 days ago when one of the employees made my trade in very easy and ensured me that…read moreI had 30 days to take care of my old phone and return it in store to them. I went in yesterday to give them my old phone and was told that their iPad was broken and that the manager was not in store, so they wouldn't be able to accept my return, AND that also I actually only had 14 days to return it. My husband went back today to return it and was told that I would not be able to return my phone in store and that I was supposed to receive a shipping label when I got my new phone. I received a cardboard box in the mail with ONLY my phone and no shipping label. I called to ask more questions and was told that the employees are almost all new staff and was asked to "give them some grace." When I asked what would happen if they didn't accept my return in the mail because I only had two days to acquire a shipping label and get it to them, they told me they didn't know and that they were instructed to tell customers to reach out to the number they gave my husband. I was denied a conversation with a manager and there was no resolution. I am usually very nice to customer service employees because I know that these jobs are difficult, but it seems that being nice and not expecting to be taken advantage of was a mistake. The salesperson made a mistake that could potentially cost me the price of a new phone (that NOBODY CAN AFFORD RIGHT NOW) and there is no resolution. I am at the mercy of the team that handles intake, who my original salesperson SAID TO ME tries not to accept trade ins when they can get out of it for things as simple as the phone not being charged, and who will not take into account that an inexperienced salesperson gave me very wrong information. I would not recommend purchasing from or dealing with this store, because you may wind up in a similar scenario.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

Worst service I have ever had. They do not want to talk to the customers, that's why it takes so…read morelong to get an agent on the phone to help. Service is very bad.

The Good: :: it's a local business!…read more :: they practice pandemic safety and their employees wear masks :: very fair priced :: when their repair of my iPad Pro 11 left my front-facing camera rendering all video with an orange hue, they took it back no worries (they have a warranty on their service!) and fixed it (some protective layer from the factory was still on the lens IIRC) :: very good communication. when the item was done each time, they called and let me know The Bad: :: none The Ugly: :: none Would I go back? For sure...the next time I have an issue with my phone or tablet or anything, I'm turning to these folks for help and have no concerns referring them to family and friends. This place is IN.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I purchased a phone from them and everything worked amazing! And I got service from them tooread more

Very disappointed with the customer service at Discount Wireless. I messaged the shop twice the day…read morebefore requesting information about repairing my phone and received no response. When I finally called the next day, the employee acknowledged that he had received both messages but simply had not responded. After discussing the issues with my phone, I was told they could not provide most of the services I needed aside from a battery repair. When I asked for a written estimate of the potential cost, the response I received was, "If I get to it today, I'll do it." That response, combined with ignoring two previous messages, was enough for me. Very poor communication and customer service overall. I would not recommend this shop and would suggest going to a more responsive and professional repair business instead.

They had the best service & range for me. My wife said her…read moreApple phone had issues. I told her it was her phone. So, we changed service. Anyone married knows exactly why this happened. Happy wife, pleasant life. ( it was her phone) and we still changed.

Hugo was very helpful. I had a very easy issue to handle, so he addressed it swiftly on my turn…read more Store is very open and felt calm despite having many customers.  They were adequately staffed, so no one was impatient while waiting.  If you need a phone case, they easily have over 100 to choose from--many on the Wall 'O Covers and some locked behind glass (not sure why). Signage for phones and accessories are very clear, as are signage for promotions. Space between phone tables is great. Families can gather around Apple phones while others are at Samsung, and they won't run into each other. When you walk in there is a lot of unused store space that allows many customers space to wait. Overall, this is a very good T-Mobile location.

They used to have multiple locations at Target stores all over Austin. Then made the brilliant…read moredecision to end that contract & have ZERO locations in a city of over a million residents. There is 1 location in Pflugerville a NE Austin Suburb. BRILLIANT!!!! They also used to answer the phone with a human - now it's a recording. Cutting locations & customer service is not a good way to improve your reputation. Also no customer service email.

This post isn't about a specific location, but about the service. There isn't a Consumer Cell (CC)…read morestore near me. We recently switched 3 lines from other carriers. Diamond from CC answered the call & was extremely patient and helpful. It took extended time to obtain the Port out PIN from 2 separate carriers. She was very caring & professional. Plus, if you purchase a SIM card from Walmart/Target, you get a $10 bill credit off your first bill. They have several plans, the devices are usually more affordable & the service is unbeatable! AARP discount too. Thank you Consumer Cellular for rescuing me from another carrier! I WOULD recommend CC

Ana was knowledgeable and efficient. i appreciated her kindness and expertise. Nothing left to…read moresay

ASStownd destroyed everything that was great about Grande. They screwed up the Internet so it's…read moreunusable for anything beyond consuming from corporations, they fired all of the people in Texas and now farm out "customer support" to AI and foreign call centers with people who have no idea what's going on, and cannot fix a damn thing! And it absolutely positively REFUSES to just cancel service! Add to this the fact that they, in vindictive retaliation, sell our personal information to third parties, thereby increasing the level of spam by several fold to my personal phone number and email; and this is one of the worst companies I've ever had the displeasure engaging with! Yelp needs to implement NEGATIVE reviews. One implies that there is any value whatsoever here!