During my visit to the Verizon store, after waiting for over 30 minutes with 9 people ahead of me,…read moreI experienced repeatedly unprofessional and misleading behavior from the employee Noel. Although my request was simply to add a business line to an existing account, I was left waiting for an unnecessarily long period. From the start of the interaction, he provided incorrect information regarding the monthly cost of the device, stating it was nearly $8 for 36 months, when the actual cost is $4.72 for 36 months. I had to personally verify this in Verizon's official app and show him the correct amount. He then attempted to justify the error, claiming he had miscalculated. Furthermore, he continued to give false and contradictory information about available plans and the device unlock timeline, incorrectly claiming that unlocking only occurs after 36 months. I already have substantial knowledge and experience regarding these services, and my questions were intended solely to confirm whether the information provided was accurate. His responses demonstrated a lack of transparency and a clear intention to steer me toward more expensive and restrictive options. In addition, his manner of addressing the customer was inappropriate and unprofessional, using an overly informal tone and failing to demonstrate the level of respect and consideration due to a stranger, especially a customer of the company. Overall, this behavior reflects a clear attempt at commercial manipulation. It caused significant distrust and negatively impacted my perception of the service. I request that this situation be reviewed seriously and that appropriate measures be taken. "En mi visita a la tienda Verizon, tras esperar más de 30 minutos debido a que había 9 personas delante de mí, experimenté un comportamiento reiteradamente poco profesional y engañoso por parte del empleado Noel. A pesar de que mi gestión se limitaba a añadir una línea business a una cuenta existente, fui dejado esperando por un tiempo injustificadamente prolongado. Desde el inicio de la atención, proporcionó información incorrecta respecto al costo mensual del equipo, indicándome que ascendía a casi 8 dólares por 36 meses, cuando el costo real es de $4.72 por 36 meses, información que tuve que verificar personalmente en la aplicación oficial de Verizon y mostrarle para corregirlo. Ante esta evidencia, intentó justificar el error alegando que había realizado mal el cálculo. Posteriormente, continuó ofreciendo información falsa y contradictoria sobre los planes disponibles y sobre el tiempo de desbloqueo de los dispositivos, afirmando de manera incorrecta que el desbloqueo se realizaba únicamente después de 36 meses. Cabe destacar que cuento con amplio conocimiento y experiencia en este tipo de servicios y ya conocía de antemano las políticas reales de Verizon; realicé dichas consultas únicamente para confirmar si la información proporcionada sería correcta o engañosa. Las respuestas obtenidas confirmaron una falta de transparencia y una clara intención de inducirme a aceptar condiciones más costosas y restrictivas. Adicionalmente, la forma de dirigirse al cliente fue inapropiada y poco profesional, utilizando un tono excesivamente informal, sin demostrar el nivel de respeto y consideración que corresponde al trato con una persona desconocida y, especialmente, con un cliente de la compañía. En conjunto, esta situación refleja un intento evidente de manipulación comercial. Esta conducta generó una profunda desconfianza y afectó negativamente mi percepción del servicio. Solicito que esta situación sea revisada con seriedad y que se tomen las medidas correspondientes."

Came back on Sunday after bailing on Saturday and actually making an appointment. Arrived on time,…read morewaiting only a few minutes before Carlos came over to help us. He settled us with a new phone very quickly and got it activated and the data transferred. The process was very efficient and painless. Carlos made the whole thing very quick and easy. NOTE: Definitely make an appointment. The wait can be lengthy otherwise.

Horrible customer service. The lady that helped me is lucky I don't remember her name. She kept…read morejoking and laughing and everything question I had referencing my account. She had a horrible accent which made it all the worse, trying to understand her through her laughing and mumbling.

From the owner: AT&T, serving over 81 million wireless customersread more

Called location countless times. No answer. I showed up 5 min later and all the employees are on…read moretheir phones watching TikTok and instagram. When asked they didn't answer none of my calls, they said the phone hasn't rang. Which was when I called the store again while I was there and it did in fact ring. But of lazy employees every where now a days

They get no stars they suck in customer relations, and if you have an issue, forget about it!…read moreThey'll keep you waiting for hrs then tell you that you can't chat with a floor supervisor, even though you've been waiting 90 plus mins to talk to one! They are the worst in customer relations I've ever had the displeasure of dealing with! They'll lie like a dog to have you wait sooooo long you'll hang up in disgust! They'll tell you they have no # for corporate. I found one in less than 1 min online as I waited for 2 hrs! I'm insisting that my husband goes elsewhere for a pay as you go phone. 6 yrs he's had it, they made a mistake almost 3 yrs ago, and they brought it up as if he was at fault! Saying we only will compensate you 1 time! And it was their fault! Never go to net 10 unless you want 300 mins with a phone, like a burner phone! Throw it away and go elsewhere, never ever talk to customer support, unless you want to loose 2 hrs of your life and get nowhere! They just keep reading off the back of one of their cards you buy for more mins, and they only keep reading it over & over again! Awful customer support, I understand why you need to wait to talk to someone higher up as that's what their supervisors are telling other customers as well! They get minus stars if there were such a thing on Yelp or any other complaint department ei the better business bureau! Unfortunately I guess I have to give it 1 star or I can't post this! They really don't know me very well as I will call any and all numbers to try to get back at least the 464mins. my husband lost all bc he wanted to add another 300 min 60 day card! He wasn't even asking for the days lost! And if he was to loose everything he bought from the 1000 min 30 day card, and was told it expired on the 6th of December why were they still on his phone until the 22nd of December? Does that make sense to anyone?.... Oh yes go to their FB page you'll see no customer reviews only what new phones and monthly deals they've got going on. Why no customer reviews? ESP on pay as you go phones?

Although there aren't any pictures to accompany this review, I do hope your read this and take the…read moretime to stop by...should your cell phone require a new service plan or repairs. This is a primarily Spanish-speaking store, HOWEVER, the receptionist will greet you with a smile and communicate in a polite and friendly manner. She is the main reason why I am writing this, actually. If she quits, it may be an entirely different store :/ The services which are provided include flashing iPhones, tethering, repairing unlocking, and getting you hooked up with the most affordable (but good quality) phone plans including Simple Mobile and T-Mobile. They have cell phones, cases and screen protectors as well. I did request a quote for unlocking my iphone4s, and they stated it would be $80. If you know anything about unlocking, competitors usually charge between $90-100, so this is a great deal. I walked in with a phone and a sim card too big to fit. Apparently, a seller on a very popular bidding site did not cut the card correctly. Cell Phones Universe took their time cutting the card from a micro-sim to nano-sim FOR FREE. And if you're a family member or my boyfriend reading this, you know I like free things. I gave the store a tip, and I'm following up with this review. If you're ever in Doral, and you need help with your cell phone, this is the place.

man this place is complete shit. i paid off the phone i bought and the payjoy program it has is…read moresupposed to come off or so they say. it's still on the phone doesn't let me do anything. i call these people and they say they have nothing to do with it.... what? like that's YOUR shit YOU guys sell the phones with it YOU guys said that YOU take it off once it's paid off. DONT COME HERE YOULL BE THROWING YOUR MOMEY AWAY.

Leo did an Amazing job repairing the phone. He is a great person and his professionalism is…read moreincredible!Gonna come back for sure!!

From the owner: En Nous Móvil, somos expertos en reparaciones de Teléfonos Celulares, Tablets, Computadoras y…read moreConsolas de Video Juegos. Ubicados en 1207 W 44th Pl, Hialeah, FL, ofrecemos soluciones rápidas y confiables para cambio de pantallas, cambio de baterías, reparación de tarjetas madre y desbloqueo de dispositivos. Además, contamos con una amplia variedad de teléfonos desbloqueados y accesorios de alta calidad. ¿Buscas el mejor lugar para reparar tu teléfono en Hialeah? Trabajamos con todas las marcas: iPhone, Samsung, Xiaomi y más. Nuestro equipo de técnicos está listo para devolverte tu dispositivo como nuevo. Tu satisfacción es nuestra prioridad. ¡Visítanos hoy mismo y recibe el servicio que mereces!

Ah Straight Talk. When I discovered them it was a great thing. $45 for unlimited everything. No BS…read moretaxes & fees. No contracts. It can't be beat. I've been with them a long time, probably close to 10 years and stay simply because of that fact. Presently there are way more mobile carriers, more competition and services so this hurts Straight Talk bad. If you've read the other reviews or even asked someone's opinion of Straight Talk you know there is a common theme for their bad reputation. Customer Service. It is atrocious. Always has been. There is no legitimate help with the the services or devices. The service reps are outsourced overseas so beyond the apparent language barrier and the scripted "sorry you're experiencing this" over and over. They run through a list of "possible" fixes for your problem, but never know truly what it is and sometimes there is no solution. It just is what it is. It is unlikely they'll call you back and many times your problem just will not be solved. My latest example of many is the switch somewhat recently to VOLTE 5G. I needed to switch over. I did so and my mobile data and MMS just stopped working. For weeks this went on and for weeks I'd call Straight Talk. Nothing. How did I get it fixed? Trusted a random guy on the internet to remotely reboot the system on my phone and become compatible with VOLTE. Ridiculous. It worked out good though. When the service works, it works but customer service is virtually non existent. I would not recommend straight talk and will absolutely switch at the next slightest mishap.

I have been a customer of straight talk for 14 years. It used to be a reliable company with good…read morecustomer service. The people in the service department are now under trained. They leave you on hold for 7 minutes or more at a time, they do not check in with you, it was agonizingly hard, for the first time to switch the service to a new phone. To the point that I dropped straight talk and went with At&T.

It is great to do business with someone honest and fair prices. The fact that he has a mobile…read morerepair makes it even better. Definitely recommend and will use again. NanoTech earned a spot in my phone book.

I'm giving them 5 stars because they are incredibly fast and mobile. Their quick response time and…read moreability to come directly to you make the service extremely convenient and efficient. Highly recommended!

Albert's technicians will fixed everything for you. He is a very professional person him and I went…read moreto collage together and he created his own business. Visit his location he will help you for sure. Albert es el mejor en la electrónica.

Let me start off by saying I'm glad a place like this exists. My Iphone 6 seemed to be having an…read moreissue with the Charge port and I really didn't look forward going to T-Mobile or Apple because my warranty was expired. I walked in to albert cell earlier today and was more than please with my visit. The gentlemen in the front greeted me, helped me figure out the problem to my phone and fixed my phone in less than 5 minutes. On top of that I wasn't charged for the service. I'd definitely recommend this place to a friend.