Recently visited while in town for business. This little shop was really cool and not too far from…read morethe convention center.

From the owner: We Fix Phones is more than just repair. We also buy and sell used phones, provide prepaid cellular…read moreservice from one of eight major brand vendors, offer a wide array of all the accessories to make your electronics more functional, and serve as your everything electronic knowledge center.

I don't even want to give this place one star because their service and professionalism was awful…read more Not only was I charged $10. over the usual fee to replace an LED light screen, they smudged the front camera lens that makes my face look blurry when I FaceTime and after they applied the screen protector, some of the glue got inside the phone and made a pea size black spot on my screen where the camera lens is located. When I went back to complain about the black spot on my screen plus other issues I was now experiencing, they said they couldn't do anything about it because the technician applied the screen protector out of courtesy. They would not budge to help me in any way except buying another new LED light screen even though I had a one month warranty. Stay away from this business because they will not honor any warranty and they will not stand by their work especially they messed up.

So, let's talk about this place real quick. I don't think it deserves all the hate it gets;…read moreparticularly from over zealous customers who base their ratings on one single experience. Meanwhile, I've been to this place at least a few times and feel more apt to discuss what works and what doesn't. First of all, their pricing seems very fair. Especially considering I called a different cell phone repair shop up the street (which is frickin impossible to find, btw) and they quoted a battery replacement job would be $25 if I brought in my own part. Premier on the other hand, replaced a battery plus a full screen assembly all for the low, low price of $35. Both the parts were mine. Many moons ago, we had to replace my son's screen on his old iPhone 7 for $80, sans part. I'm not sure how it would rate now, since prices fluctuate depending on the latest iPhone models and all that. But I would imagine if you have an older model cell phone, the repair cost will be cheap. I'd recommend purchasing your parts on Amazon ahead of time, as they tend to be cheaper there. The main thing this place probably needs to work on is their front desk service. That poor girl has to work the customer line all by herself and it takes ages! I mean, the place is fine when you're the only customer in the store. Get more than 3 people in there and you're gonna be around for a while. It says a lot if I have to wait 15 minutes just to pick up a phone. Anywho, it seems previous customers don't know what a middle ground is. Because that's where I'd rank this place. While they're not exactly the speediest when it comes to customer service, their turn-around time for repairs is usually 1 hour, which is pretty damn good. They even have free in-store WiFi. I'd give Premier Wireless 3 sparkling clear and uncracked iPhone 7 screens out of 5.

Today I went into this store to speak with a mananger about an issue from yesterday. The manager…read moreCorey was of no assistance to me, Noe had an empathy for my situation. He continuously told me what he COULDN'T do but never once mentioned what HE COULD DO TO ASSIST ME. He was very rude and even at a point locked me in the retail store & proceeded to call the police. I have a video of him being very rude and the store has the video of me being locked in the store agaimt my will. Cricket has got to do better. Mind you this entire ordeal was over a $25 refund that still Jas not Benn granted to me. I will tell my family & friends, as well as social media about my experience bc this is one everyone needs to see and be aware of. I couldn't belive the treatment I received as A PAYING CUSTOMER!!! In the mist of gun violence what IF I felt threatened enough to shoot him bc I was scared of his intentions.... Now that's something to think about!!!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our El Paso store today.

You are using my sister's phone number please take off her phone number from your website because…read moreshe is constantly getting calls if you do not change your phone number I will contact the authorities

So grateful to have found this company through Yelp. Got a great deal for 2 phones to be replaced…read morecompared to rates from competitors in the area. We will definitely use again for other broken screens around the house.