Like the phone message said, I made an appointment for curbside, but showed up 30 minutes early and…read morewent inside. Justin greeted me, and asked me a few questions. When he started to work on the phone I excused myself and went out to the car. Then he came out, and we chatted about the phone. He fixed the problem, and did a few more things for me. He was friendly and patient. The store was clean and neat. When a customer came to the door a salesperson opened it and started to help the customer.

Every time I deal with the management at this location it is terrible customer service. I think I…read morefinally learned my lesson and will never go to this location again. Do yourself a favor and use the Maumee Verizon store. The manager in BG is lazy and could not be bothered to get up off of his stool to come and assist his sales person. Instead he talked across the room and then sat on his stool and pointed me towards the door. Awful experience

Brad has fixed my computers several times. Very knowledgeable and very reasonably priced with fast…read moreturnaround. Best computer tech around Toledo!

Brad updated all the systems in our office with zero downtime. He was fast, professional, and got…read moreeverything running smoothly. Excellent straightforward service.

Excellent service! I recently had my hp envy laptop stop charging and they were able to get back up…read moreand running within 24 hours! Reasonable pricing and great staff. Very friendly and do a great job explaining options and steps going forward to fix the device and up front about the cost. Which is a huge bonus in my opinion. Overall highly recommend!

Everything went beautifully!…read more The charging port on my S21 Plus had failed, and I thought I was going to pay out of pocket. Luckily for me, the gentleman at the counter was thinking more clearly than I was, checked out the phone, and said it was still under warranty so there didn't expect there to be any out of pocket expense on it (and he was right). He then set my expectations for timing, noting that it could take longer than normal because of warranty work approvals being needed from the manufacturer, and that after a holiday it can take a bit longer, but that 24 hours was the maximum. It only took about four hours to fix it, it's working beautifully now, and it took about ten seconds to pick up the phone. I STRONGLY recommend this store! They're fantastic!

Excellent service, he was nice fast and respectful to me my screen is beautiful again and I love my…read morephone again......,I would recommend them again and again very affordable also.

From the owner: We do phone repair. We also sell phone accessories. We buy and sell phones read more

Fantastic guy - fixed my phone in minutes. Great pricing and clearly he's competent. Very…read moreconvenient to have him come to my home!

Got a battery replacement on my iphone x, very convenient and quick…read more Showed up on time at my residence and did the repair in under 20 minutes, charged almost half of what others were quoting. Mike seems like a nice guy too, definitely recommended

Yesterday, I visited the Toledo, OH Franklin Park Mall Apple Store for the second time in…read moreapproximately two weeks. I have been there many times over the years with very positive experiences. The first recent visit two weeks ago was an attempt to update my mom's Apple Watch because fall detection was no longer working and the "automatic update" had not updated and I couldn't figure out how to manually update it. While everyone was nice during that visit, I was passed off to various staff members and ultimately needed to leave the store because the update was expected to take more than three hours and they would be closing before the very slow process could be completed. When I arrived home, I followed directions to continue the update process, but it was repeatedly unsuccessful. I decided it was time to buy my mom a new watch - the newest SE 40" face model- and not have to deal with trying to salvage a watch that was beyond its prime. I also decided to go to the Apple Store during the day on a weekday. Alissa was the team member assigned to me and she immediately took an interest in understanding why the fall detection feature was important. She was also very patient as we tried various passwords. It would have been a more stressful process without Alissa right there next to me with her understanding encouragement. Throughout this process of turning in the old watch (btw, received a credit of $55) and purchasing the new one, she never pressured me in any way. Alissa spent approximately one hour solely dedicated to getting the new watch set up, which included several calls to my mom to obtain a code that was generated to her phone at home). . Throughout it all, she was patient, helpful and good-natured. I left feeling that she cared about my experience and in setting up the cellular watch with ringtone and my mom's watch face preferences. Alissa is a very sincere, knowledgeable and dedicated team member who clearly takes pride in her ability to help others in her role at the Apple Store. Thank you Alissa! You're the best!!! P.S. The new SE watch also includes an extra fast charger along with a watch band.

I cannot believe how horribly the Franklin Park Apple Store handled my warranty replacement. Apple…read morewasted my time, money, and patience with their absurd policies and lack of customer care. I live an hour away, and my Apple HomePod failed after a few months. I took it into the store, where they confirmed it was covered under warranty. Great! Except they conveniently had "none in stock." I pointed to a stack of them on the shelf, but no, those were for sale, and Apple couldn't just swap one out. Instead, they had to order a warranty replacement--almost certainly a refurb--and have me return later. Fine. Annoying but okay. I asked if they could mail it to me since I live so far away, and of course, the answer was no. I had to come back in person with the defective unit. So I made the two-hour round trip home, waited, and then received an email telling me I had five days to pick up the replacement before it would be returned. I had to take time off work to drive another two hours round trip to swap my old one for the new one. I asked them at the store if everything was in the box. "Yes, everything is in the box," they said. Guess what? I get home, and THERE'S NO POWER CORD. Now I have a useless HomePod that I can't even plug in. I try calling the store and battling through Apple's awful automated system. When I finally reached a human, it was just an off-site answering service. They struggle to get the actual store to pick up. After holding for 15 minutes, I finally got someone from the store. First, they try to tell me the power cord must be there because "it doesn't come off." WRONG. The large HomePod's power cable DOES come off--the HomePod Mini doesn't. They don't believe me and have to check. When they finally admit I'm right, they offer two terrible choices: drive another two hours round trip to get the missing cord or have them mail it to me with no tracking, meaning if it gets lost, I'm out of luck. So now I have to decide whether to waste another $35 in gas and hours of my time or risk waiting another week and potentially never seeing my cord. This whole process was a joke. Apple does not care about its customers. They put the entire burden on me, costing me time and money to correct their mistakes. A multi-billion-dollar company can't figure out how to make warranty replacements easy. Apple turned This simple fix into an expensive, time-consuming nightmare. So disappointing.

The day started out with my phone falling in the lake and, what could have been a horrible…read moreexperience, turned out to be the best thanks for Larissa and the staff at the Port Clinton GoWireless store! Larissa was so helpful in getting me set up with a new phone literally within an hour after I called ~ and was able to transfer everything from my old phone (which was a life saver!!!). She explained everything I needed to know about the phone, cost, etc. and she truly made the experience a very good one. I highly recommend her and this location!

This is the place to go to upgrade to a new phone. Brittany made our experience here beyond…read moreamazing. When I didn't know what phone to get she wrote the out total cost of the phones, then she wrote down how much it would cost per month. Brittany is the nicest person we have experienced at any Verizon store we had been to. We highly recommend Brittany at Verizon.

I'm supposed to have good service everywhere and my service sucks butt. I do not recommend T-Mobileread more

This store has changed staff and management numerous times over the years. It is like playing…read moreRussian Roulette to know exactly what you are getting when you walk in. I went in this past week to have them set up two new phones for me as I thought it would just be an easy process and it would be done correctly. What I anticipated to be an hour visit turned into three hours and my phones were completely messed up upon leaving. I can't even begin to describe everything which was done incorrectly, however, I left with a phone that would work, but was not assigned my proper number. I had no data transferred and no way to know how to correctly do that. After another hour of trying to figure everything out on my own I ended up having to go to another T Mobile store in the next town over to have it confirmed by the staff at that store that the first store really messed things up with the phones. The new store had to spend over an hour trying to fix the mess from the original store. While I was in the first store I found out the manager had only been in the store for two weeks, and she was unable to find anyone to work for her so she had her 19 year old son working for her. I would have had no problem at all with any of this if either one of them had proper training on how to work on phones--this was not the case. I don't know if I blame the manager and her workers or the owners of the store for not having properly trained employees. I would advise anyone who is doing anything other than just window shopping or paying a bill to take the time to go to another T Mobile store where the employees have the knowledge to do things correctly. I will not be going back to this location.