I experienced helpful, courteous, outstanding customer service on Sat eve 2/1! The young man Dakota…read moreeven stayed past 8pm and called my sister whose plan I am on to ensure that we were both satisfied with a better plan and a new phone. I will be returning to this store in the future as the need arises.

From the owner: Cellular Sales is West Plains's go-to Verizon Authorized Retailer for the latest devices, including…read moreiPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep West Plains connected with top technology and expert guidance. Visit us today at 1006 Worley Drive for the newest smartphones, tablets, and accessories.

Phone service is terrible in West Plains. Find a different carrier. The business has nothing to do…read morewith the quality of the cell towers in this area. You might as well go with a carrier that has decent equipment and maintains it.

I had some serious issues with international text messages, which I was unable to solve with online…read morehelp and support calls. The guy in West Plains store resolved it in less than 2 MINUTES!! Thanks a million Happy Customer

This store NEVER FAILS to DISAPPOINT! Horrible customer service. I went in with a broken phone,…read morewhich was purchased from this store less than 1 year ago. They told me that they couldn't help me and gave me a website. Didn't even offer to write the site down for me; didn't offer a computer in which to file my warranty/repair claim. (My phone doesn't work, so it makes it even more difficult to access the internet.) Didn't offer to assist me through the steps on filing a claim. Offered me NO solutions. Oh, the representative was NICE about it and apologized, but NICE didn't resolve my problem.

I wish I could give them zero stars. Their product is junk! My husband took in his phone 3 weeks…read moreago to get the screen fixed and now the screen is not responding to touch. Two different employees did the repairs. From now on, I'll just spent the extra money and go to Apple in Memphis so it can be done correctly and I won't have to go back and pay for another screen.

They said they had my iPad screen in stock. Then when they put it on, it was defective. No problem…read morethey said. We will overnight a new screen and have it ready by noon tomorrow for you. Oh, did I mention I drove 45 minutes each way every time I came by to get my iPad? The next day, the "girl" rudely tells me that the screen hasn't even come in yet AND that the person who would be able to fix it wasn't even at work yet. Not only was this experience frustrating, but the salesgirl was incredibly rude!!!

Got a screen protector , they put it on crooked and a very dark one where my phone couldn't do…read morefacial recognition. Took it back and the guy just laughed. Very rude. 27 dollars down the drain. I wouldn't go to this kiosk ever again. But we went to US Cellular and got the black ice screen protector. It's awesome and great service

We bought my girlfriend a cell phone case here about 3 weeks ago. We bought it here because of…read moretheir selection and it looked like their cases were well made. We also had them install the custom cut screen protector for another 10 dollars just because I've never had any luck getting those things on straight. 3 weeks later when the screen protector started peeling off and the case had already had a major defect in it we decided to go back and see if they could help. Turns out they would not. The guy behind the counter pointed out that their return policy for defects is SEVEN DAYS! THAT'S RIGHT, THIS COMPANY ONLY STANDS BEHIND THEIR PRODUCT FOR 7 DAYS! And then they'll still do nothing unless you have a receipt. When I asked about the screen cover, the same guy told me that they (the screen saver) don't just peel off and that the screen was obviously hit and that's the only way they would peel from the corner like that.... Needless to say we will never buy another ANYTHING form this place as they have NO CLUE what customer service, satisfaction, or standing behind their product is. I usually give just about any business the benefit of the doubt when I have a less than wonderful experience. I was a customer service manager for years and I know it's hard work but... I'm just going to write this company off. Life's too short to get horrible service!

Have NEVER been disappointed with my experiences here, with purchases or repairs. CPR will always…read morebe my "go to" for help with smart phones. Affordable and courteous.

Rude @$$, guy behind counter, dirty blond hair, he wouldn't give name so don't know it, won't go…read moreback here due to horrible customer service. Have to give star rating so 1, otherwise would be no stars.

I decided to change wireless (and internet) provider. I went into the store and they were very nice…read more They set me up with both wireless and internet which includes a discount when you get both. Everything went well. I was almost a month into using their internet service when all of a sudden I no longer had internet. I called Verizon customer support and they said that my home location address didn't match what had been entered (by the store) or tied to the router/box that the store gave me. I live on the southwest corner of Springfield and the address that was tied to my router was on the northeast corner of Springfield. The customer service told me that internet was not available in my neighborhood. I went back to the store and they "acted" surprised. Then they tried to get me to sign up for the business internet at $20 more per month. I was so mad. I would have kept the other internet if they had just been honest with me. Now I had to find a different internet provider and I lost my bundle discount. This is pure fraud and something should be done about it.

Wow the store manager in this location is great! My phone case broke and he had it replaced and I…read morewas out the door in 5 minutes. Robert Sandwell was his name. Awesome guy!

The parking lot was easy to get in and out of here. The wait was a bit long though as they only had…read moretwo employees working. Having said that however they were doing their best and handing the customers without looking overwhelmed. This is a franchise location and not a corporate store, so they didn't have quite the inventory they could have. I killed my iPhone 7 on a recent motorcycle ride so I needed a new one. The girl helping me (sorry I can't recall your name) was patient with me as she helped me get the right phone. The SE is the cheapest one they offer but she listened to my needs and didn't try to upsell me something I didn't want. She helped me transfer all my apps and settings over, and I left happy. It did take a while to do this, so don't expect to get in and out of here in a hot second to avoid any frustration.

Great customer service! I had some business to conduct and I was from out of state without a phone…read moredue to the business switching carriers. The man working made the transition very easy and painless today! I would highly recommend this store!