Love the design of their shop (I'm a designer). Location is good. I think his name was Jeremy or…read moreJustin. Anyway, he was really nice and he helped me with a quick fix. My laptop acted up out of nowhere and I just Googled and found Skinny's so I grabbed it and ran over. I didn't even call. I just went over there. He helped me and fixed it right away. This is the place I'm going to for my computer for now on.

I cracked my phone in August and went to get it fixed at a local store. The next week I dropped it…read moreand it cracked pretty badly. I was upset because I paid $150 for them to replace my cracked screen with a cheap poor quality screen. My phone had been cracked for the past two months when I dropped It again and I was completely unable to use my phone. I took it to Skinny's and it took about 45 minutes to fix my screen. I believe it cost around $170. I knew they would do quality work, so I had no problem paying the price. I can definitely tell the difference in the quality of my screen. The shop was very nice and very clean! Highly recommend!

Avoid at all costs! Took my laptop in for an upgrade and they really did me dirty. They erased…read moreall my programs and data because an error on their part supposedly and gave me a 10% refund because they knew they messed up bad. On the contrary, I don't think I should've paid a dime considering they did more harm than good. Worst customer service experience ever. You've been warned. Edit: prior to making this review, in fact I did message customer service via email and was given the brush off. So the response is completely negligible or only for others who are reading this.

This location should not be trusted with anyone's device…read more I dropped off a phone with a crack in the top right corner but worked perfectly. The store returned it to me shattered, completely unusable, and literally in TWO PIECES. All of this extra damage happened while the phone was in their possession, yet they refuse to take responsibility. They gave us the option of having the old parts put back on the phone -- which we agreed to -- but then they stalled for HOURS and never actually put the parts back on. After repeated excuses and missed timelines, we finally requested our phone back. Instead of being upfront, they handed it to us destroyed and acted like that was acceptable. It was obvious they broke the device during the repair attempt and then tried to cover it up by dragging out the process. And to make things worse, they tried to blame Asurion, even though Asurion had nothing to do with the additional damage they caused. I'm now left with a phone their team destroyed and a store that refuses to fix or replace it. This was the most dishonest and irresponsible service I've ever experienced. Do NOT bring your phone here unless you're prepared to get it back in pieces. Additionally: I know they will respond on here trying to resolve the issue for (others to see) but I have emails from their case manager, Jennifer refusing to take any accountability. I will NOT take my phone back and I will NOT refer this place to anyone.

Bought a case for a S7 phone, it broke before I could even leave the mall. They exchanged it for…read moreanother one, and it broke that night. Can't believe someone would sell a case for 35.00 and it break so quickly. Bad business that they can't refund your money 20 minutes after you purchase. Will never buy a case from there again.

Aurora is the only person you should do business with at this store…read more Went in to get a watch today and our girl was off. I will not ever step foot in that building again. I've never ever met a more rude bunch of so called sales people in my life. I could tell you everything that happened but, it would turn into a novel. I would turn them into mgmt but, I understand it will not do any good because that is the vibe at this store from the managers down I wished Aurora worked at a different store as she is excellent but, the rest are a poor excuse for good help Stay away !!!!!!!!!!!!!

All the managers here need to be fired. The amount of people i had to talk to too figure out my…read moreshipping problem was unacceptable. I talk to these people 4 different times on the phone and THEN drove 30 mins to the store to be told to call the 611 customer service number. I would give these people and this store negative stars if i could. If you value your time, read the other reviews and take notes because they are all true. NEVER do business here. AURORA was the only competent person and she needs to take over.

I highly recommend Quintero's Cell phone Repair. Throughout the years, anytime I've had a cracked…read moreor broken screen I've always taken my phone here. Each time I come, I'm always greeted and they make me feel very welcomed. What I love about them is they don't waste any time. My last visit only took 10 minutes to repair my screen, AND they are affordable!

I came in here the other day to purchase a phone mount for my car and the owners had several…read moreoptions to choose from. I ended up purchasing one for 10 dollars and it works very well. I was very pleased with the customer service and excellent prices. I will be coming back here for all my phone repairs and accessories.

I called and they ordered a new screen. I brought it in, and they "repaired" it. I get back to the…read moreoffice and discover the fingerprint scanner isn't working. I called. Their response was, "we don't guarantee that biometrics will work after replacement. " Had I know before wasting $280, I would have taken my phone elsewhere. Now I wonder what else isn't going to work properly, that they didn't warn me about. Take your phone elsewhere.

They did the most amazing job on repairing my iPad screen, and also put the replacement screen…read moreprotector on for me as well. They were very prompt with the service, and advised me it would be 24 to 48 hours when my device would be ready, and they upheld their end of the bargain. They contacted me within 24 hours stating my device was ready, however, I was out of town at the time, so I picked it up the following Monday. The pick up process went smoothly, transaction went smoothly, and everything was perfect with my device. I am very satisfied with my service I received and they have the most amazing employees that take care of you in every way.

I spent over an hour on the phone with Apple trying to resolve a passing issue…read more Their best suggestion was buy a new one Spent an hour on the phone with ATnT Same response be glad to sell you an upgrade Took my iPad to the i phone doctor 4 minutes later problem solved issue fixed She didn't want to charge me But i wouldn't allow that she was a life saver and every chance i get i going to sing her praises Thank so much

Do not go there I went and got my phone repaired (front screen, back screen, battery) and all I did…read morewas put my phone in my pocket when I pulled it out. It was already cracked not only the front screen, but the back screen as well. I was told that I got a 30 day warranty and when I went back the next day, they told me that the warranty does not cover this. Also the battery that they put in my phone gets really hot on my phone and my phone doesn't charge well. Today When I went to another phone store, they were telling me that not only did they lay both screens wrong, but also the products that they use are really cheap and break really easily.

Knowledgeable and full of great advice. I'll be back to up grade! I wish I could remember the young…read moreman's name. He was so helpful. Go this place might surprise you.

I was visiting from out of town and decided to purchase a new phone. I was told my data transfer…read morewould only take about 45 minutes. The download took 18 hours. By the time I got to my home state my new phone stopped working. The reason it stopped working was because I was sold a 256g phone but had a 512g phone. All of my data was not able to transfer. Before going to my local store, I didn't realize what was happening, so I was making sure my new phone was able to access all the app with usernames and passwords. I went to my local store because now, I'm not able to send/receive text and calls. I was deleting apps off the old phone because they are now on the new phone. The rep at the store in my home state realize the issue and told me I will be charged a restocking fee of $55 because the phone box has been opened and if I want my phone to work, there is no way around it. So now, I had to upgrade my phone from 256g to 512g, pay taxes again on the 2nd new phone, lost alot of my apps because they wiped the first new phone cleaned and reactivated my old phone. What a mess! Now, I am out of money, a new phone and have to wait 7-10 days for the new phone because they are not in stock. Is it not so hard for the reps to view the gigs on the current phone and ask do I want less gigs or not? I was also told I would have to call customer care and ask them for the restocking fee of $55 back because of the error of the rep. I understand errors are made; however, the cost and time lost falls on me, the customer, with nothing more than an apology. I will NEVER purchase a phone out of state and from a non( PRIME) AT&T store again.