they just became one of the AT&T stores, but I believe the same people are running this place;…read morehowever, they became very unprofessional. me and my friends purchased a new plan and was hoping to get our original phone numbers transferred, but it's been almost five months, we are still not getting our original numbers, also I had a weird bill that shows I have to pay for almost $200 for international phone call, but none of us in this plan had make such phone call, and it's been a month since I called them to solve this problem and they still did not give an answer.

I want to share that I had an excellent visit to the Verizon Store at Westfield Southcenter in…read moreTukwila, WA. I went there seeking a new phone and the sales associate, Drew walked me through upgrade options, explained everything clearly, amazingly transferred my data to the new phone and I was fully set up before I left. Drew was respectful of my time and completed the process in less than an hour. Drew was also keenly aware of all my discounts that applied, saved me quite a bit of money and showed me how I could keep my previous phone at a highly discounted rate. Drew made this process enjoyable. If you are in the market for a new phone, I would highly recommend Drew and the team at the Verizon store.

Awful, my husband and I bought two new iPhones, they were quick to tap our credit card for that,…read morebut then, in order to transfer my data to my new phone, they created so much problem ! I ended up walking out with a new phone that doesn't work for a month and the staff's comment was 'after you wait 30days, you can transfer all the data to your new phone.' Why do I need two phones and the brand new one I just bought doesn't even have any of my data in it ?! Absolutely worst customer service and scam. My husband and I wasted two hours there for nothing (but spent money and a new phone doesn't work). We have to deal with this again today with other store. Wish us luck. Verizon, awful!

Barry was great! Fast and affordable. No problems, great customer service. Located right outside…read moreof Max and Forever 21. Ask for Barry!

the guy said he didn't work their. would not guarantee their work they broke my phone and would not…read morefix it also with having a huge scene and they called security to get out of it. also the worst customer service I've ever seen

Brought in my Apple watch to get its screen reattached. Once the tech arrived, he did a fast job. I…read moredon't live in the area but there is a 30 day warrenty on the fix. I'll see if it stays fixed. People were helpful and the price more than reasonable. ($250 from Apple? No thanks!)

SCAMMEERRSSSSSS!!!! DO NOT GO HERE! They lock phones for no reason and when contacting support…read morethere's a man by the name of Markus that's VERY UNPROFESSIONAL AND HANGS UP ON YOU. I'm regretting going here so bad so please don't waste your time or money with this business at all! I had money on my account and they still locked my phone while I was in the middle of work, when trying to be nice didn't work they yelled at me over the phone for being upset and tried to threaten to take the phone back which is hilarious bc I have paid $1000 for my down payment and have my payments on auto pay so I have no idea what kind of scam they have going on but there is definitely something fishy here. I tried to make a complaint on this Markus guy and they laughed and told me there was nobody higher up than him and that is why I'm here making this complaint so nobody else gets effed over like me! only gave 5 stars so it'll stay on here and hopefully grab your attention before making the mistake of going here.

Tran group llc doing business as the phone guys is a scam. I bought a google pixel pro. It was…read morecancelled and the reply to emails and you can't call them I have heard nothing about a refund for my 362 dollars paid

Olivia, gave us the hook up! Wonderful customer service and a great overall experience. Will come…read morevisit her every time we need help with our ATT account.

Worst store ever sales rep is a scam artist. Upgraded my phone and told the screen protector was…read moreincluded with the phone but nope it's not you have to join their connect edge program which cost $79.99 and is non refundable. Sales rep Zachary never mentioned anything about it. What the connect edge program is just free 3 screen protector replacements. Your better off going to a real AT&T store outside the mall across the street. I've contacted Connect Wireless cause that's the name of the store their just AT&T Authorized Retailer asking for a refund we'll see what happens with that

I cracked my phone screen and needed a quick fix. These guys are so friendly and helpful and fixed…read moremy screen in 15 minutes. Their prices are reasonable and they give great advice for keeping your devices working. Definitely my go to place for device help!

I went into his new store and he couldn't remember what device I had given him or the problem. Have…read morebeen over a few times but always some excuse as to why he can't help me. Right now, I would like my device back so I can go elsewhere. The excuses have been I had COVID, it is too hot in the back to find your device since there is no AC. Please don't go to this person!

I bought lightning EarPods today for my iPhone X and the quality sounds like crap. Particular the…read moremicrophone, I've never had sound issues with my previous EarPods. I returned to the kiosk to get a refund but they only accept exchanges, so I swapped it out for another lightning EarPods and it sounded the same! In short you're better off saving yourself the stress and headache by buying directly from Apple because if something should happen you have support and can get your money back!

Do NOT every buy their phone cases. The silicone one I bought looked completely filthy in 12…read moredays!!! Never had a worse case. And I've used silicone before. The employee also was unpleasant to deal with and used false examples like how "she buys new converse every 1-2 months because they get dirty."

Everyone needs to stop going to Best Buy, Amazon or wherever and check out video only first!! First…read moreof all they deal with 6 tv brand names TCL, Sony, LG, Samsung, and Hisense. There's no ad so it keeps prices lower. Anyways stepped in here and fell in love with the Samsung S90F and snagged a great deal bundled with a sound bar. If you have a monitor or tv to trade in, they will give you a discount. 10/10 highly recommend.

I've been a customer of Video Only for decades. George was my first call for everything home…read moreelectronics related. An amazing guy and always took great care of us. He's since retired. It was time to update our home theater AV receiver and I thought I'd give Video Only a shot. Luckily I got Jerald on the phone and it turns out that he was super helpful and had exactly the unit I was looking for. He put together a very attractive deal for me and I now have a nicely upgraded surround sound setup. The reviews on the Denon models were spot on when it comes to ease of setup btw. Very happy customer here.