Atlas Networks has been such an amazing wifi service provider when we lived in our apartment…read morecomplex. They provide 5G and regular wifi all in one box for just the cost of $39.99 per month. High speed wifi that it was able to hold up to our gaming/streaming needs. When there were any issues with our wifi, I would easily access a call to the Atlas team to inform them. They would either send their team immediately to the site if your building id causing the issue or send a member if it just happens to be your own wifi box acting up. The Atlas team would tend to the problem immediately. If its a problem within the building network, rather than calling constantly for an update, you could just go on their website and in there, there is a part of the site where you can track the status of the problem. They will inform you whether their team is done, still trying to fix the issue, or on their way to the site. I wish they serviced other locations, but they remain only for businesses and for residentials around the Seattle/Burien area. If they expand further to our area, I will definitely change my wifi in a heartbeat.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

Since switching to Verizon from ATT I have had to deal with several Verizon stores in several…read morestates and this is the best one I have ever been to. I have had a virtual nightmare scenario when I first got my phone four months ago and I am now on my third phone and possibly a fourth! I had spoke to over 7 different techs on the phone and dealt with staff in multiple offices in Washington and Oregon. Fortunately for me I was able to find Cory and he helped get things done for me! I want to take the time to thank Cory Beck for always being professional and going the extra mile for me. Being in the phone store is never a pleasant experience but Cory not only knows his stuff, he also is able to trouble shoot things and knows ways to get things done the proper way. Today he was helping back someone up so he saw I was waiting a long time and decided to see if he could multitask and help me. We figured out that I needed to go to the Apple Store and have them do some extra stuff. So that's where I am now. At least I knew I needed to get out of there and head on over to Apple. This store is good but sometimes the music is a bit too loud for me. It was next to impossible to even hear what was being said sometimes. It looks like that has changed now. I was greeted by a very polite young man who was smiling... That totally made me feel like not losing my cool and he put me at ease. He came over several times to check on me and let me know my place in the cue. I have had some horrible experiences with phone providers in places overseas that would make most of you shudder from the unchained crazy and habitual lies that would make your head spin. I never get that nonsense here. That is why I drive here over other Verizon Wireless locations. Thank you Cory for always helping fix things! I appreciate good customer service and you being so polite. I wish I could rem mover the name of the female manager, she is great too! She also has give out of her way to help me!

Adrian was amazing working with three elderly ladies changing out phones. He was patient and…read moreunderstanding as he helped us reconfigure new phones and transfer data. The whole process was quick and easy

In an odd sort of way, it turned out my first choice wasn't my best choice!…read more I came across the listing and thought "OK - it's a little corny name, 'Those Tech Guys'" but honestly, if you hang around tech guys at all, you get it. I am far from a professional when it comes to IT installations, but I know enough to be dangerous. And after getting quotes to install ethernet in my 1980s circa home, one never wired for ethernet, one that just went through a significant renovation where I, in my supreme wisdom said "WiFi is great, now! Who need hardwires anymore?" was now faced with retrofitting several rooms and office with ethernet and said, this guy over here, the independent with a normal sounding company name, yeah - lets go with him! Mistake!! After schedule, and reschedule, and delays, and reschedule, we got nowhere with contractor number one. Meanwhile, Roberto and Peter at Those Tech Guys had patiently followed up several times, continued to be pleasant and professional, and AFTER I said no thank you I am going to go with someone else! So I made the dreaded call back - "So remember when I said if things change . . . " Peter was quick to jump on the phone, and walk me through things at every step. Gave me a highly competitive bid, and an install time of only a few days from when I called. They cam onsite, were clean courteous, and efficient. They played with my dog (I mean who doesn't love a bowling ball Staffy Bull Terrier mix?) and made light work of the install, and the final cost (with tip!) was even below the initial quote. This was made possible as Peter walked my home and together we found opportunities to do things more quickly, and save a few dollars along the way. In the end, I didn't choose Those Tech Guys first, but you should. No regrets here, other than I should have picked them first!

The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.

Awesome service very professional would recommend their service to anyone needing help with…read moreconnection issues/setups

Quick response, flexible, and excellent install for what we needed. I would highly recommend…read moreDmityri!

Offline for year .lost all my customer info. No email still…read morecharging for my non access

For the past several years we've co-located two full racks of equipment at Worldlink's Bothell…read morefacility. While Worldlink's Bothell facility might not be the most glamorous, it gets the job done, offers redundant data, battery and generator backed power, and plenty of cooling using a hot/cold aisle configuration. Throw in highly competitive rates and really, what else could you ask for? 24/7 access? You get that too with a full rack commitment. If you're looking to deploy a decent amount of equipment and have outgrown the public cloud or just can't get the numbers to work on a public cloud deployment, you really should consider deploying your own infrastructure at Wordlink. Get the flexibility and horsepower you really want without having to worry about getting nickle and dimed by the cloud operators.

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

I have an older Foxinternet.com account which is an assign of Isomedia. My credit card is charged…read moreevery month by Isomedia. Just recently it seems that all spam and security blockers have been turned off. So due to the flood of spam, phishing and general fraud Emails in my box every day. I went to close the account but I am unable to do so because the Isomedia web page gives me no option to do so. The older Foxinternet web page seems to be nonfunctional even though the site comes up. The old telephone number given to contact Foxinternet is literally a joke. Foxinternet uses the older much less secure POP protocol and so the passwords are not secure. My user name and passwords for Foxinternet don't work on the Isomedia page. No option is given to access any member information I could potentially use to close my account. I have sent several Emails to them VIA Foxinternet and they don't bounce yet I have not had any reply whatsoever from Foxinternet or Isomedia. I have waited on hold upwards to 30 min (before I hang up) no matter which customer option I use. Isomedia has been of no help or service whatsoever and the only thing they seem to do well is to bill my CC every month. Where are they? If I were you I would not do business with them and avoid the trap I'm in.

I've been with them for years and never had any problems until the last 6 months or so. Not sure…read morewhat changed but they no longer seem to care about customer service. Half the time I can't even get ahold of them when I need help. Spoke to their new manager and he was incredibly rude.

Follow-up response: Store manager impressed me by calling back right at an agreed time, however my…read moremeeting ran late and I missed the call. He took the time to follow up next week and further took time to get to the bottom of the issue. He listened, stated the facts, identified the miscommunication, and addressed it without haggling/judgment/etc. Impressive level of customer service hence updated review. Never about the money, just the vibe of paying for something you didn't want. I now chalk it up to miscommunication. Customer Service Rep was very friendly/helpful getting family set up on my T-Mobile plan and helping us transfer our Netflix account to the T-Mobile paid version. Will visit again for any future needs.

Went to this store to help my grandmother close her 3 lines that had been open and charging her for…read more2 plus years. The woman barely speaks English and one of the team members named Hume wasn't very friendly. He didn't want to help us as soon as we explained the reason why we was there. I asked him for the phone number to call T-Mobile and he sarcastically asked if I needed him to put the numbers in the phone to dial. In the end another team member helped us and gave the token codes and passwords to the account to the service representative that we spoke to on the phone, since we had been getting the run around for a few weeks now. Glad to say the account is closed and we won't be dealing with T-Mobile anymore. Terrible experience with that rep. And terrible service for T-Mobile in the west Seattle area. Wouldn't recommend!

I contacted Shawn about a home networking project that was smaller than his typical project size…read more He replied with a wonderfully through response with options for how to proceed. His response was very fast, thorough, and super helpful. Would definitely do business here again if the opportunity arises!

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.