After an extremely poor experience at another local business, the clerk grudgingly gave me this…read moreplace. What a wonderful customer experience. after 360 miles from San Digo, and not being able to find a phone protector for my new Galaxy 21, the magic appeared...courtesy of Bree and her wonderful selection. The item I sought was available, quickly & professionally installed, and advice was provided on its "aftercare". I was so impressed, I decided to buy a "replace it now" power cord then, stead of nursing a failing one along. Bree even offered to procure and ship to San Diego any other items the "Broken supply chain" might fulfill my needs. I work as a trainer in San Diego and provide extensive customer service in a high-flow business..at Brees shop, I felt welcomed, comforted, served, and provided a forward-looking resource. I'm not at my BHC retirement/vacation home often, but will definitely refer Bree to my neighbors at Longridge. \ Thanks again, will be sure to say hello on my future visits.

My Amazon order has been tried to deliver on 10/4 & 10/7 but the shop has been closed. And I see…read morethat other people have the same problem. Not going to order for pickup again from there.

There's a new girl in town. Her name is Adrianna. She's been there a few months and is the best…read morein customer service. I had read a few reviews and found it's pretty common to get crappy service from all Verizon stores in town. I can tell you we came in to buy a refurbished, and she got us quite a deal on a new Galaxy S21 with 5G. A rocket ship of a phone. Took a half hour, very nice and impressive work. It is everything I needed and more. The transfer of data from my old phone to this one was everything, including all the apps. How in the hell did she do that! Now, just few log-ins and it's like my old phone, only faster, triple the battery life, and still connects to my smart watch. Save your time and money and go see her. We are so glad she was there. Thank you Adrianna!

Ryan and Dannyelle were very friendly. Ryan helped set up the deals and Dannyelle charmed us with…read moreher clever wit and personality. Thanks again guys!

Props to Marissa and Dave. Came through with flying colors…read moreafter tech support had me delete my esim and erase my settings during the April 2023 service outage. Before Bullhead, I used to live in San Diego and NYC. People love to complain on Yelp and the Bullhead Rants Facebook group about customer service in this town, but those two were SPOT ON.

Went there with my iPhone 15pro max, because it had different color lines on the left side and it…read morekept shutting off, First Lady told me that it couldn't be fixed and that I would need a new phone, but I couldn't afford what a new phone cost one of my neighbors offered to pay for it and then I could pay her back. $1342.71 for the phone, the glass and camera protectors. I went back a couple of days later because I didn't like the phone and the same lady said give it time to get used to it. So since I had an apple laptop that I needed checked out I took the phone and asked them why this couldn't get fixed they said that it could be fixed and it would cost $450 for the screen and a battery. Do the woman at this store lied. This store is not an honest place don't go here. I'm indebted for a phone that i didn't need because mine could had been fixed. Called Verizon but they said it was over the 30 days and that the store should of had the phone checked out before claiming that it could not be fixed

Shelby was excellent .best sales manager on the river .you rock shelby .thanks again .read more

Shelby is such a sweet heart she helped my elderly parents with connecting their cell phones and…read moreeverything very simple and easy she has patience.

This is a very overdo review! I have had business at this store three times! Excellent customer…read moreservice!!!! All employees are extremely professional and dressed to impress! We are always offered waters and service with a smile! I have engaged personally with Adam! My husband and I thought he was extremely helpful, professional and thoughtful. This was during an especially difficult hardship of destroying a IPhone in Lake. Adam is always available for assistance with a smile at anytime. Thank you Adam for your excellent customer service! Having just average customer service is a rare gift these days!!!! Thanks so much for being exceptional! Thanks team Verizon!!!!

if i was not a verizon customer for almost 20 years i would use a different service. verizon is…read morehowever the best for consistent great cell service. the sales at the store are messed up. they do not tell you the truth about all the add on charges - and are just not professional. there was one person helping 2 customers and a guy sitting reading. they had a very high desk and i could not sit down so the whole time i stood up. im a senior and just not able to heist myself up on the tall chair. i hate calling them i hate going in there - the cell service is worth the money and having 5 cell phones and an ipad we never miss a beat. i realize that this town is not high end when it comes to customer service or intellegence. but i love the verizon cell service.

Optimum.. What a joke…read more I have had to call about their product at least once a month. The box you rent "dies" and they want to charge you$100 to replace bu a technician or you have to drive 2 hours to a "brick and mortar". I asked to just cancel and they say they are too busy to take your call. Don't ever use their services.

The most agonizing 2 years of my life using optimum. Our wifi has gone out more than we've used it…read moreand they wanna charge us more? Hello?? What a joke. I've never been so excited to switch providers. 1.1 stars makes perfect sense. Don't ever use optimum.

Had a great experience switching our phones over to Verizon. 20 years of AA&T was enough!…read more We were assisted by a very nice woman employee, Esther. She was extremely knowledgeable! She got us the best deal on two new phones and accessories. The entire process was painless. We kept our same numbers, Apps, emails, etc. We highly recommend the Verizon Office beside Bashas Super Market. Esther was really amazing!

I have been to all three of the Verizon stores in Lake Havasu City, and I prefer to come to this…read moreone because the customer service is always excellent, I'm acknowledged and greeted as soon as I walk into the store, and this is the least crowded store with the best view out the window! Today, I had a new phone activated by the store manager Austin, who was quick, pleasant, and didn't try to upsell me with products or services I didn't want. Plus, it's right next to Basha's, a Subway, and a few other food places so you can grab something to eat on your way back home. It's worth the trip if you live further away, and of course if you are on the south side, it's right nearby.

On 4/22/2019 I went to Go Wireless to switch from pre pay to get a line. I had Shannon help me pick…read moreout my plan and phones out but, It turned out I could not do the switch due to some fraud. But I have never had Verizon before. I sent the paper work they asked for. Went the next day 4/23/2019 I went after work so 6pm and again it was a hassle about this fraud deal and it came out that I was approved because I had never had Verizon before. This time Jivy helped me. He was so patient with all this process of getting my account up and going. Both times I was there about 3 hours because of this problem that I had and we where able to fix it. So thank you Shannon and Jivy for being so patient with me and working with me to get this problem fix. Both of you had awesome Customer service. Both my mom and I are very happy with the phones and plan that we got!!!!

They sold me a factory defect and after 70+ days of trying to get it resolved, I was told I'd have…read moreto pay to get it exchanged. I'm still paying for the phone, I've only had it and Verizon since April 1st, and noone has been able to help me fix the issue. The two that work at this particular store are horrible when it comes to helping the customer post sale. I was treated rudely and told I would not be leaving today with a new phone. Then she just walked away. Both her and Caleb ignored my presence for the remainder 30 or so minutes i was sitting there, trying to resolve my own problem. There were no other customers. When I walked in she was condescendingly telling an elderly gentleman that she tried to help him for six hours, in which he smartly responded, "I was here those same six hours", and walked out. Ma'am he is your elder, as i am. A little respect goes a long way. I went in looking to resolve a problem, not be treated rudely, and watch others receive the same. I'll never go in this useless Verizon location again. Edit* Hour and a half later, I have a new replacement phone on the way. Little girl, you just didn't WANT to help. They informed me that you COULD'VE done the same thing, you just chose not to. (Side-edit*ing this on my NEW phone, turns out I was right and it WAS a factory defect you sold me, as this one works perfectly, AND it's in the color I originally wanted, that you said you had in stock on the phone but failed to provide in person.) Clowns. Great customer service to get me signed up though, y'all must work on commission. Must be the limit of y'all's expertise, what you offered me. Sad. I feel for you both in the real world, and whoever has to deal with y'all. I'm sure you're less than tolerable, to say it nicer than what I was treated. I'll never step foot in this joke of a location again, and the manager you said you didn't have, I'll be talking to her momentarily. - Karen Edit AGAIN* Don't be fooled by their response. I reached out per their request, which only wasted more of my time with no resolve. The money I pay is not worth the treatment I received, I can easily go to a different carrier. Verizon is gettin too big for their britches.

i received a add form optimum internet for $25 per month internet…read more went on line to check it out, after getting all my information they said it would cost $35 per month i decided i did not want there service, did not order it never received any service, when the delivery truck tried to drop of equipment i refused it called them told i did not order service and would not order it after many calls from optimum and hours on the phone over two month period they are charging me monthly bill for service that has never been provided they still will not correct the issue, now want late fees and the bill continue to grow they will not stop billing "optimum has never provided any service or equipment to us" they keep telling me the billing will not stop until i cancel the account asking me for account number and for personal information. i dont have account number, i never had a account. when i tell them that they say nothing they can do and if i dont give them the information they want the billing will not stop today they added another $35 plus late fee

I was going to wait before switching my $93 a month internet only Optimum service to $83 a month…read moreAllo internet service, until I received my October Optimum bill stating AGAIN that my Internet service will be going up another $19 in Nov. I called Allo and scheduled installation for the next day and told them I only needed 300 MB since I'm single and I don't need more than I need. Anyway, my service is only $64 a month now instead of what will be $112 with Optimum. Today I get to go stand in line and return my Optimum equipment with a big smile on my face telling them to go FO!! I'm sure they'll try to screw me one last time before I'm done.

I bought an Ampsentrix 20W charger and USB-C cable here. I was initially quoted $75, then $50, and…read morefinally $30 for the same items. Five minutes after purchasing, I asked to return them and was told accessories are non-refundable under their policy. I understand they have a no-return policy, but the dramatic change in pricing left me feeling very uncomfortable with the transaction. I recommend customers compare accessory prices before purchasing

Monday 5/18/26 @ 11:30am. I had been there last year & left…read morevery happy. Recommended them to everyone & boasted about them on my local fb group. Went in today. Horrible Experience! Man was so rude & pushy. Would not let me ask any questions. Just kept interrupting me, even after I explained that I just got out of the hospital and my mind was a bit foggy. He kept repeating that "There's one of two ways I can help you". (Pointing to the sign) I could sign up for the $99/monthly service or pay $150 and he will clean out the phone". I was prepared to pay the $150. But I just had a couple questions! Again he cut me off and repeated his offer. I got visibly upset. I asked if he was the owner & he said No. I asked who was the owner and he said he did not have to reveal that information... I left and went to the place I used to go before I found them last year. I will forever share my experience and refer people to anywhere but there! I went to the place I used to go before and it turned out I JUST HAD TO CHANGE MY GOOGLE PASSWORD! No charge!