Everything could improve. From the customer service to the billing. Every month my bill has…read moreunexplained charges. When I call to ask about them, there's always some bogus excuse. I decided to leave and was told by the rep on the phone that they would not release my phone number. I've had this number for almost 20 years. Then my discounts that I received for buying watches were terminated and they added that to my bill so it went up even higher. I'm done.

if I could give it zero stars, I would give it zero stars. They have the worst customer service,…read morethey have cussed back-and-forth at employees, they have been very rude to my family and we money there with four phones. People should be ashamed of act in the way that they do they should lose their jobs.

I ordered a phone screen last online for my sons phone, and when I got it today, it was the wrong…read moreone. I was devastated! I was up in arms on what to do and how I could get my son's phone fixed today as I promised. Luckily the doctors were in, and they came through for me! They went ahead and did an emergency operation on my son's phone and the procedure went perfectly. They did a beautiful job and his phone is all better now! It's usable, and the screen is brand new! How's that for top notch? I highly recommend these guys and I will never go anywhere else again For device services. The price point is reasonable, and they are swift in action!

Michael Cameron is definitely scamming. I paid for a new screen for my iPhone 16 pro max. He did…read morenot replace my screen with an apple screen. He replaced it with another screen and ended up cancelling out my warranty with apple. My phone was acting janky. Checked with an apple dealer in which they told me what he did. I reached out to him only for him to not offer a solution and give me my money back. The unjust NEVER prosper.

This place is great! They fixed my screen and the part ended up being defective so I took it back…read morethe same day and they apologized for the inconvenience and happily replaced got me for no charge! Seriously only go to these guys. Other places in town will mess up your phone and refuse to take credit. This place was nice enough to apologize for something they didnt even do!

Excellent service professionalism and outstanding service remember it's the pandemic be patient…read moregreat service takes time.

Rude employees. I was treated like a second class citizen. Told I could leave. I was just trying to…read moreexchange my internet box. Employee having a very bad day.

My daughter's iPad screen was smashed to the point it was no longer usable. DropFixed came to me to…read morepick it up, went over the process and what to expect that could happen. With how busy they are right now, it took a little longer than usual to get back (and by a little I mean instead of same day service, it was next day. No biggy, AT ALL.) When it was finished it was brought to my front door! My daughter was so excited to have her iPad back. It looked good as new, even the home button worked. A warranty on the work they do, and all at a very reasonable rate! If I ever need anything else done, DropFixed is who we are going to call! Oh and the customer service is ON POINT! Thank you!

Unfortunately, DropFixed is no longer at this location. I heard great things about their customer…read moreservice but It's now a yoga studio.

Great retail experience! Live displays are available so you can make a solid choice with a device…read morethat fits your needs. Their staff is well trained and willing to explain their huge selection of the most innovative devices on the market. They can tell you the features of each device and even explain software or applications that you can utilize to make your every day activities much easier. They even provide small or large business solutions for business owners. They are more than just sales consultants. They are top notch solution providers within their industry. If you're looking to purchase a phone, internet service, or even TV services, they have the ability to meet your needs and own your home or business. I'm a loyal customer and will shop at this location above others.

I visited AT&T at The Plaza in Florence, SC on yesterday due to misunderstanding of my bill. My…read morebill was much more than what I expected it to be and what it's previously been. So I was little upset and heated because of the excessive amount of money I spend monthly with AT&T. My first encounter was with a gentleman name Najae(misspelled) He was awful and did not offer any solutions or help at all which frustrated me even more. All he could do was direct me to call customer service and I was in store(CRAZY) I'm extremely heated & about to blow b/c I spend $500+ a month and you're going to direct me to call someone else (not having it). Asked to speak to manager which never showed face; however Angela saved the day she was calm assuring and understanding. She understood my frustrations and wanted to help me in anyway she could. She took time to review my bill and try to get me to understand and when I still did not she called customer service for help. She never shifted the blame she took accountability and help. I did not buy one thing from Angela and she never made me feel like she was a pushy sales person. She understands all customers are needed to keep the doors open. I am grateful for her time and patience she saved me from walking out the door and taking my business else where. Angela should be an AT&T trainer and train these rude inconsiderate sales people on true customer service. Angela is a gem that AT&T plaza should treasure. I never write reviews only for bad. But Angela was such a breath of fresh air I had to let everyone know. Again Thank You Angela

Repaired my cellphone [ That had Green Death Screen ] in a hour!!…read more5 Stars for fast and friendly service..

Great service, very satisfied. Would not hesitate to visit them again. Saved a bundle.read more

Probably the WORST customer service...Ever...ANYWHERE..! I arrived at 10am. I was the second…read morecustomer in the door. It took THREE hours to get a prepaid phone for my mom. I ported over a number from my Spectrum account. They could NOT get the card to work, but it still put 4 charges on my debit card account for over $500. I have to wait until tomorrow to get my bank to release and clear their faulty charges. Not enough help. They were rude, untrained, condescending and uncaring. And for crying out loud, wash your hands, and clean the grime from under your untrimed nails. Filthy. What a mistake I made putting up with this crew. AT&T, you should be ashamed for allowing this to continue.

Ive been a customer for over 23 years! Went in because my elder mom iPad was not working. Ok you…read morecan get a new one for .99 of u upgrade your phone. Done ! Black guy with the earing decided he was going to add and delete things off my account. I was grandfathered in on a plan which he changed without ny permission!! Added things like tech support! My bill was about 500$ before this because I havr multiple lines with family in the account now im paying almost 800$$ for the past 2 months. I had to call 511 not once but twice to figure out how to lower a bill my family can not afford!! They would not help me when I went back in store !!! Do not let your elderly members go i. Without you. You will be scammed!!!! Im disgusted and am waiting on changing to a new company!!!! Please do not go into this store in Florence off 2nd loop. They are about the sales the can make out of you and not tell you what they have done

My phone would not display anything, and I went into a place that I trusted. Mr. Wilson, at the…read morestore, fixed everything very quickly and I was very pleased with him and his service. I would recommend him to anyone. Top notch and trusted.

If I could give no stars I would. Took my phone in to have the screen repaired and they broke…read moresomething on the inside where it doesn't work properly and refused to fix/look it when I took it back insisting it wasn't their fault and I didn't know what I was talking about. They were very rude. I will not return. Bad customer service and now I have a none functioning phone that I paid over $100 for the screen to be replaced on.