Cancel

    Open app

    Search

    T-Mobile Experience Store

    3.0 (2 reviews)
    Open 10:00 am - 8:00 pm

    T-Mobile Experience Store Photos

    From this Business

    Recommended Reviews - T-Mobile Experience Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    5 years ago

    Excellent service professionalism and outstanding service remember it's the pandemic be patient great service takes time.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - T-Mobile Experience Store

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Verizon

    Verizon

    1.4(11 reviews)
    0.8 mi

    After a year of thinking about it I decided today was the day to purchase an Apple Watch. I went to…read moreFlorence to the Verizon Store and they didn't have the rose gold one I wanted. I was going to settle the black one and buy a new band. The lady came from the back and said they didn't have the black one in the size I wanted either. I was really bummed. I wanted it today. Y'all, I tell you I have been a Verizon customer for 20 years, and I have always gotten the best service at that store. The lady who was helping me told SHE would go to the other store and get my watch, that she would set it up, and call me when it was ready. I told her I appreciated it and that would be awesome. Not realizing there was another authorized Verizon store in Florence I asked her where the other store was. She said, "Darlington." I was shocked. This woman spent her lunch hour going to Darlington to get MY watch, brought it back, set it up, called me, and stayed after after when she was supposed to get off to help me. That is quality customer service. Shout out to Allison.

    Everything could improve. From the customer service to the billing. Every month my bill has…read moreunexplained charges. When I call to ask about them, there's always some bogus excuse. I decided to leave and was told by the rep on the phone that they would not release my phone number. I've had this number for almost 20 years. Then my discounts that I received for buying watches were terminated and they added that to my bill so it went up even higher. I'm done.

    Photos
    Verizon
    Verizon
    Verizon

    See all

    AT&T Store

    AT&T Store

    3.5(2 reviews)
    1.5 mi

    Great retail experience! Live displays are available so you can make a solid choice with a device…read morethat fits your needs. Their staff is well trained and willing to explain their huge selection of the most innovative devices on the market. They can tell you the features of each device and even explain software or applications that you can utilize to make your every day activities much easier. They even provide small or large business solutions for business owners. They are more than just sales consultants. They are top notch solution providers within their industry. If you're looking to purchase a phone, internet service, or even TV services, they have the ability to meet your needs and own your home or business. I'm a loyal customer and will shop at this location above others.

    I visited AT&T at The Plaza in Florence, SC on yesterday due to misunderstanding of my bill. My…read morebill was much more than what I expected it to be and what it's previously been. So I was little upset and heated because of the excessive amount of money I spend monthly with AT&T. My first encounter was with a gentleman name Najae(misspelled) He was awful and did not offer any solutions or help at all which frustrated me even more. All he could do was direct me to call customer service and I was in store(CRAZY) I'm extremely heated & about to blow b/c I spend $500+ a month and you're going to direct me to call someone else (not having it). Asked to speak to manager which never showed face; however Angela saved the day she was calm assuring and understanding. She understood my frustrations and wanted to help me in anyway she could. She took time to review my bill and try to get me to understand and when I still did not she called customer service for help. She never shifted the blame she took accountability and help. I did not buy one thing from Angela and she never made me feel like she was a pushy sales person. She understands all customers are needed to keep the doors open. I am grateful for her time and patience she saved me from walking out the door and taking my business else where. Angela should be an AT&T trainer and train these rude inconsiderate sales people on true customer service. Angela is a gem that AT&T plaza should treasure. I never write reviews only for bad. But Angela was such a breath of fresh air I had to let everyone know. Again Thank You Angela

    Photos
    AT&T Store
    AT&T Store
    AT&T Store

    See all

    T-Mobile Experience Store - mobilephones - Updated May 2026

    Loading...
    Loading...
    Loading...