After a year of thinking about it I decided today was the day to purchase an Apple Watch. I went to…read moreFlorence to the Verizon Store and they didn't have the rose gold one I wanted. I was going to settle the black one and buy a new band. The lady came from the back and said they didn't have the black one in the size I wanted either. I was really bummed. I wanted it today. Y'all, I tell you I have been a Verizon customer for 20 years, and I have always gotten the best service at that store. The lady who was helping me told SHE would go to the other store and get my watch, that she would set it up, and call me when it was ready. I told her I appreciated it and that would be awesome. Not realizing there was another authorized Verizon store in Florence I asked her where the other store was. She said, "Darlington." I was shocked. This woman spent her lunch hour going to Darlington to get MY watch, brought it back, set it up, called me, and stayed after after when she was supposed to get off to help me. That is quality customer service. Shout out to Allison.

Everything could improve. From the customer service to the billing. Every month my bill has…read moreunexplained charges. When I call to ask about them, there's always some bogus excuse. I decided to leave and was told by the rep on the phone that they would not release my phone number. I've had this number for almost 20 years. Then my discounts that I received for buying watches were terminated and they added that to my bill so it went up even higher. I'm done.

I ordered a phone screen last online for my sons phone, and when I got it today, it was the wrong…read moreone. I was devastated! I was up in arms on what to do and how I could get my son's phone fixed today as I promised. Luckily the doctors were in, and they came through for me! They went ahead and did an emergency operation on my son's phone and the procedure went perfectly. They did a beautiful job and his phone is all better now! It's usable, and the screen is brand new! How's that for top notch? I highly recommend these guys and I will never go anywhere else again For device services. The price point is reasonable, and they are swift in action!

I've been here probably three times the first time I was there I was able to get the young man to…read morehelp me and he did a good job. This the last two times I went there to get prepares done the staff are very friendly but however I was informed as I was walking into the door that they were closed. But the sign was still on the door indicating it was opened. So if they are closed please put the sign up. That's all. Continue to succeed

My 2nd time coming to this location in the past year to get an I-Phone screen replaced. Alex was…read morevery friendly, professional, and did a great job replacing the screen. Even better he finished the job quickly while I waited. Hoping I don't need them again but if I do, I wouldn't hesitate to return. Thanks Alex!

This must be the rudest, least helpful staff I've come across. Their response to every question is…read moreI can't help you with that, or you need to call customer service. So what are they there for? I even called corporate Customer service for assistance, they said the store should be able to assist me, they tried to call the store, and the lady at the store said, "We don't take those calls?" They need to be fired.

I don't usually write a review but I agree if I could give this store a 0 I would. Totally…read moreun-helpful sales person. Four salespersons were sitting down on the bench inside and look bothered by us when we walked in. The salesperson that asked to help us had a rude tone. Yeah I know covid has gotten the best of us but a little professionalism goes a long way.

Walked in. there were about 10 sales reps just standing around, laughing and such. That's cool. I…read moreunderstand the need to not work in a tight collared environment. However, the guy that helped me was more into their shenanigans than helping with my needs. He was a nice guy, after about 5 minutes. Kept calling me "bro", thought that was a tad unprofessional but hey, I am ok with it. Overall, he did install a new SIM card in my phone, which didn't fix the problem. So, after 5 minutes of looking around for a new phone, and listening to the constant roar of laughter by the employees silly antics, my sales rep came up to me and asked to try one more thing. He took my phone over and sprayed canned air in the SIM card slot and voila, my phone worked again. So, overall, my initial problem was resolved (and for free because it's a corporate office). The downside was the high school atmosphere. I'll go back in.

I was in this morning to just have service transferred to a new phone. Appeared service was…read moretransferred. I waited for 45 minutes. Left the store, returned because the new phone was not connecting and here I stand for another 45 minutes. Waiting is understandable but not twice in the same day for the same phone!

Great retail experience! Live displays are available so you can make a solid choice with a device…read morethat fits your needs. Their staff is well trained and willing to explain their huge selection of the most innovative devices on the market. They can tell you the features of each device and even explain software or applications that you can utilize to make your every day activities much easier. They even provide small or large business solutions for business owners. They are more than just sales consultants. They are top notch solution providers within their industry. If you're looking to purchase a phone, internet service, or even TV services, they have the ability to meet your needs and own your home or business. I'm a loyal customer and will shop at this location above others.

I visited AT&T at The Plaza in Florence, SC on yesterday due to misunderstanding of my bill. My…read morebill was much more than what I expected it to be and what it's previously been. So I was little upset and heated because of the excessive amount of money I spend monthly with AT&T. My first encounter was with a gentleman name Najae(misspelled) He was awful and did not offer any solutions or help at all which frustrated me even more. All he could do was direct me to call customer service and I was in store(CRAZY) I'm extremely heated & about to blow b/c I spend $500+ a month and you're going to direct me to call someone else (not having it). Asked to speak to manager which never showed face; however Angela saved the day she was calm assuring and understanding. She understood my frustrations and wanted to help me in anyway she could. She took time to review my bill and try to get me to understand and when I still did not she called customer service for help. She never shifted the blame she took accountability and help. I did not buy one thing from Angela and she never made me feel like she was a pushy sales person. She understands all customers are needed to keep the doors open. I am grateful for her time and patience she saved me from walking out the door and taking my business else where. Angela should be an AT&T trainer and train these rude inconsiderate sales people on true customer service. Angela is a gem that AT&T plaza should treasure. I never write reviews only for bad. But Angela was such a breath of fresh air I had to let everyone know. Again Thank You Angela