My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

Hubby took his iPad in to get the cracked screen replaced. They did an excellent job for fair…read moreprice. Would definitely recommend!

The whole experience with AT&T has been awful. Everyone in the PNW should be warned to stay away…read more Terrible service (network) and terrible service (customer service). Can barely get a signal all over Portland. Both T-mobile and Verizon are way better. When I signed up they added a bunch of stuff to my bill that I had to call and have removed. I never signed up for their insurance (the phone was insured with AppleCare). I finally decided to end the contract when they charged me extra every day that I was abroad though I never agreed to this and barely used my phone outside of hotel wifi. Their website said I could continue to use the phone while abroad and there was no mention of additional charges (though I'm they'll claim it was hidden on the fine print). When I switched to Verizon today I found out AT&T doesn't let you do that and that they carrier locked my phone so even though I have already left and signed up w/ Verizon, Verizon can't give me service until Tuesday because unlocking somehow takes 48 hours. Bad selection of phones too. Overpriced especially considering that it's the worst option in Portland. And this particular shop is sooooo slow. We were on there for hours while they tried to get everything to work. Geez.

Not being rude to a customer would be an improvement. There are other phone companies to choose…read morefrom. The web site had you open until 7pm. You decided to close at 4. Took an Uber and got there at 3:45. Took an Uber home. While waiting watched you turn away UPS telling them to come tomorrow. You raced past us on a scooter without an apology. Don't know where you were in hurry to get to. And frankly I don't care. But the complete disrespect you showed to us is unforgivable. And we have been with this company for decades!

Just got my phone back with Clyde having yet again brought it back to life. This is my third time…read morehaving him help me with my iphone - all fixes were efficiently done, reasonably priced, and with a friendly honest approach. The appointment process was easy, the two locations now open full time made it even easier to get in quickly and at a time that worked best for me. Trustworthy, skillful repair service with honest pricing - all qualities that are harder to find these days. The Fix Hut has it going on people.

I'm so happy with the Fix Hut. I was able to get the battery in my iPhone replaced with 45 minutes…read more Peter provided friendly professional service and the Lovejoy location is just a short walk from my office. I couldn't be happier. Thanks for the great service.

After a frustrating experience at another T-Mobile location, I came to this store hoping someone…read morecould finally help me resolve an issue that had been ongoing for years. From the moment I walked in, the experience was completely different. The staff treated me with kindness, professionalism, and genuine care. They listened to my concerns, took the time to understand the situation, and handled everything seamlessly. What multiple stores had made feel complicated and inconvenient, this team resolved quickly and efficiently without making me feel like I was a burden. Although the outcome couldn't undo years of unnecessary charges, I truly appreciate that this store was willing to help when others were not. Their focus was on providing excellent customer service rather than passing me off to someone else. Thank you to everyone at this location for your patience, professionalism, and willingness to do the right thing. This is exactly how customers should be treated, and I hope your team receives the recognition you deserve. I wish I got the chance to catch his name to give him the recognition, but I was just so baffled by this whole ordeal. Would have been 7/3/26 around 12:30/1pm.

You could start by not illegally assigning a no -requested line to my account, and maybe not…read moreovercharging me by more than $1000. Yours is a complete rip-off company, and I f*cking loathe you

Long wait times. I'd recommend making an appt . But they're very helpful & knowledgeable.read more

We came here to get a MacBook Neo and a Mac mini. We were greeted and when we told him what items…read morewe were in the market for he immediately told us that there were no Mac Mini's available and that was it. We had checked on our phones with the APPLE APP that stated that it was available for purchase and pick up at this location. The Guy proceeded to tell us that it was not available and ended with that. We said okay that's fine, and then asked if there were any MacBook Neo available and he stated yes and to go over to the "order pick up table". My fiancé and I arrived to the table and saw a team member kind of slouched over the table and when we approached her she stated are you here to pick up an order? We said no and then she said well who sent you over here? I said the guy that greeted us in the front. Already- I am annoyed, cause 1. WHY are you annoyed? 2. The whole time we were talking, she was slouched over ( in a lazy way), she was not making any eye contact with us at all! I was the one that was purchasing the MacBook Neo, but she would ask questions or talked to my fiancé instead, like she did not even acknowledge that I was there. He also stated to her that I was the one that is buying it and to redirect her questions to me. 2 more people arrived at the table for pick up but she seemed annoyed. Her mannerisms and attitude was very below average. She spoke very low and I had to lean into her to and ask her to repeat herself which just made her more annoyed. The other gentleman that had arrived maybe 20 minutes after us later then asked if she can get another person to the table to assist them and that is when she went over and grabbed " Jake" to come and assist. Jake was pleasant and kind and was able to answer all of our questions and gave us reassurance and was able to assist us with placing an order for a Mac mini. If it wasn't for Jake, I would have said F this and drove to another location that is out of my way. The team member that was at that table I later found out by her name tag was " Ivy". There was no introduction no nothing just " Who sent you here". Like TF? She was also wearing a mask which okay cool but with her speaking low it made it difficult to hear and understand her while slouched over the table the whole damn time! very not approachable! Honestly, we came here to purchase some items from Apple, and yet members of this team made it so difficult to communicate and buy, like it was a burden that we are in there spending hundreds of dollars. I am so surprised that this location is nice, so you expect that the customer service was also going to be nice as well but ended up being trashy attitudes when it comes to purchasing an item. Out of the 3 people from that location, 1 was nice, attentive and actually showed that he cared about the items we were buying. So Jake, thank you so much for that day, but after that I think I rather go to another Apple Store-for sure if you come here you will leave frustrated. -2/10

I brought my Alienware M1 R1 gaming laptop in for a Removal of element 31 and to have it replaced…read morewith PTM 7950. I also had a basic cleaning done. They were able to get that done and my cooling temperatures came down pretty significantly. I was pleased with the work and would use them again for any other computer issues.

I have relied on Gene twice to help me out of the messes I got myself into. He is so knowledgeable,…read morereliable, responsive, reasonable and calms a frantic customer. I would highly recommend his services, he is a computer wizard! Do not hesitate to give him a call when you need help!

Came in with a billing issue, Carlos provided excellent customer service & the rest of the staff…read morewas very accommodating! Got it resolved in no-time.

Also I would like something for all the money I wasted when they ran my credit it was no problem to…read moremy er the iPhone 16 I think he messed up it cost me over a 100 dollars cause of his mess up . Not a sorry nothing from this place just hope we can make it better next time I want a damn 100 gift card or