Myself, husband and two children all ordered new phones from this location December 2022. All 4…read morephones were back ordered. Three of the four phones were received in a timely manner. One phone was supposedly "delivered". Unfortunately, when we went to open the box from Verizon it was apparent, from the bottom of the ripped box, that the phone had been stolen. I tried reporting the stolen phone to Verizon Customer Service that same day & to no avail after one hour of being passed around from one department to another & from one customer service person to another, I did not have any success in getting the problem resolved. Therefore, I decided to go to the Salem store where phones were ordered for their assistance in handling the stolen phone. Mike at the store was a huge help! He made numerous phone calls & spoke w/many departments - after 3 hours the stolen phone was finally documented. Mike was not happy w/the Verizon customer service but he was persistent & determined to help me. After numerous follow up calls on my part, I am happy to say after a month from the "delivery" of the stolen phone, I finally received my new phone. Sam at this location was very helpful in setting up my new phone & was willing to help me w/any questions I had (I am not very tech savvy so had many questions). I also would like to say Cory who helped us order the four phones in early December 2022 was very nice & helpful too. It is nice knowing if you are not getting anywhere on the Verizon Customer Service phone line you are able to get good, face to face, customer service at this Salem location from Mike, Sam & Cory!

Don't come here under any circumstances. I paid $1,000 to this company within 3 months over their…read moreBS! I had to open a case with the Better Business Bureau to be released from my contract. My bill ended up being $40/month more than I was initially told by the sales representative. I was charged absurd fees due to trying to get my bill corrected. But even after cancelling my contract, I didn't get refunded the money I had already paid. $750 for two lines with 2GB of data for 3 months of service. That's insane! Plus $50 infinity screen protectors, $50 phone cases, not to mention apps that we're bought. So I've spent close to $1,000 with Verizon in 3 months! No refunds. Even the activation fees were $50 each line! Terrible! I could have bought our pixels and went to prepaid for this amount of money!

This T-Mobile store is my preferred place to get any issues that I may have with my Tmobile…read moreservices. Employees are very welcoming and helpful! Shout out to John, a T-Mobile employee, that resolved my phone issue promptly and professionally! #SatisfiedCustomer

New to t mobile and already a huge fan. Being a low tech guy, I was amazed at the patience that I…read morereceived. Thanks Chuck L ! So many times we are quick to complain and slow to acknowledge. Thanks, Chuck...

One young kid with clear glasses was super helpful and helped us get in and out quicklyread more

Typical T-Mobile store.... clean, well organized and welcoming! Shout out to Heather, T-Mobile…read moreemployee who was very professional and helpful in assisting me with my phone issues. #SatisfiedCustomer

I shopped here about 4 months ago and never will again! I went to pay for my purchases they asked…read moreme if I'd like to become a fye member and get discounts on my purchases , I said no thank you! And AFTER I used my debit card she told me she went ahead n signed me up and gave me a discount BUT I could cancel my monthly membership at anytime by calling the number she gave me , I was upset but planned on going right home and canceling it , ya not so easy! I finally got someone on phone I couldn't understand so hung up nI called again this time I told the guy I wanted to cancel and gave him my member # , he said " ok " and I hung up , Now For 2 months after all this I'm getting charges to my credit card! I had to have a new credit card issued , wait a week for its arrival .... Ugh! All of this for telling her NO and she just did it anyways!

Meanwhile in response to the person who said she didn't want a discount, not only when you sign up…read moreyou give your info like name, address, email, birthdate etc but BEFORE YOUR CHARGE GOES THROUGH you must approve and sign for the discount authorizing it. Funny people can't follow directions. Been there done that honey with NO problem. SMH

I have Spectrum internet. Have had it for years. We have been having some dropped connections…read morelately so we had a tech come and fix it. Here is my experience... I went to Spectrum. com to report the problem. When the router/modem was tested they found a problem and gave me options for a tech to come and fix it. I selected the 10 to 11 slot for the next day. At 10 am the tech arrived. He spent over an hour updating our outside line, installing a new modem/router and making sure that all of out TVs were set up to connect to the new equipment. He was delightful. His name is Bruce. Just saying not all experiences with Spectrum are bad. Leslie from franklin PA

spectrum mobile is a piece of ****they run a promotion on if you change…read moreyour phone service they would pay off your previous phone carrier. so I switched fill all paperwork and sent receipt. so I waited a few weeks and call talked to a representative and ask her if there was anything else I needed to do. so a couple weeks went by and discover an email that was buried in my junk mail that they needed a copy of my old carrier att which I did immediately for them to tell me I didn't respond in time. so they screw me out of almost $400. greedy greedy

My husband and I came in for some Black Friday Shopping with the intention of looking for a pair of…read moresolitaire diamond earrings for myself. We had been to Kays, JB Robinson, and even Thom Duma (we won't go to Zales, we had an absolutely horrendous experience with my engagement ring there) before we came here to look. I shopped with Zach's help and he was such a great salesman! I was very anxious and indecisive and he remained so patient and calm, it really helped through the whole experience. My husband and I even felt comfortable enough to ask him about redesigning my engagement ring and he showed us options that fit our budget and what I've wanted for years! So we ended up being able to purchase my diamond earrings AND redesign my ring all for a price we could afford. I'll update this review once I've received my ring back from repair but for now they are an absolutely stellar jewelry store in my opinion!

Yes this past August 2018 I purchased a pair of earrings for my girlfriend...they were $400.00 30…read moredays later they broke ...I purchased a $50.00 insurance plan when I bought the item...I returned to the store and asked to exchange them but the supervisor refused .. even though on the back of my receipt it says 30 DAY MONEY BACK GUARNTEE AND 90 DAY EXCHANGE I WENT BACK WITH BROKEN EARRINGS OCT. THE 17 2018 WHICH IS 71 DAYS AFTER PURCHASE...and this after 3 trips to the store that does not have regular hours ...some days there open some not ..with no posting outside the business so its at random when there open...So i finally was told to call the insurance plan to either get reimbursed or have them repaired....Ready for this...calling the insurance party that cost me $50 they have no record of my transaction and in fact don't deal with Rogers Jewelry any more... im now headed back to the store to settle this matter ooops God only knows when there open....Gary Hughes pissed off immensely...My PTSD from Vietnam has peeked...

My daughter and I came in to upgrade our phones and Michael DeSantis helped us. He was beyond…read morehelpful, going over all the different models/options. He was very attentive and made us feel like we were the only customers in the store. He was extremely knowledgeable and honest. I will definitely be referring people to him.

Went as an alternative to Comcast. I was given erroneous information, signed up for inadequate…read moreservice, manipulated and lied to. Still dealing with the fallout.