Monday 5/18/26 @ 11:30am. I had been there last year & left…read morevery happy. Recommended them to everyone & boasted about them on my local fb group. Went in today. Horrible Experience! Man was so rude & pushy. Would not let me ask any questions. Just kept interrupting me, even after I explained that I just got out of the hospital and my mind was a bit foggy. He kept repeating that "There's one of two ways I can help you". (Pointing to the sign) I could sign up for the $99/monthly service or pay $150 and he will clean out the phone". I was prepared to pay the $150. But I just had a couple questions! Again he cut me off and repeated his offer. I got visibly upset. I asked if he was the owner & he said No. I asked who was the owner and he said he did not have to reveal that information... I left and went to the place I used to go before I found them last year. I will forever share my experience and refer people to anywhere but there! I went to the place I used to go before and it turned out I JUST HAD TO CHANGE MY GOOGLE PASSWORD! No charge!

My bank account was hacked for over $6000 the same day they "repaired" it and it continues to…read morehappen. I was forced to open another account at a different bank. The thing that was odd - they hacked the new card(s) before they were used. Cloning devices briought in for repair?

On 4/22/2019 I went to Go Wireless to switch from pre pay to get a line. I had Shannon help me pick…read moreout my plan and phones out but, It turned out I could not do the switch due to some fraud. But I have never had Verizon before. I sent the paper work they asked for. Went the next day 4/23/2019 I went after work so 6pm and again it was a hassle about this fraud deal and it came out that I was approved because I had never had Verizon before. This time Jivy helped me. He was so patient with all this process of getting my account up and going. Both times I was there about 3 hours because of this problem that I had and we where able to fix it. So thank you Shannon and Jivy for being so patient with me and working with me to get this problem fix. Both of you had awesome Customer service. Both my mom and I are very happy with the phones and plan that we got!!!!

They sold me a factory defect and after 70+ days of trying to get it resolved, I was told I'd have…read moreto pay to get it exchanged. I'm still paying for the phone, I've only had it and Verizon since April 1st, and noone has been able to help me fix the issue. The two that work at this particular store are horrible when it comes to helping the customer post sale. I was treated rudely and told I would not be leaving today with a new phone. Then she just walked away. Both her and Caleb ignored my presence for the remainder 30 or so minutes i was sitting there, trying to resolve my own problem. There were no other customers. When I walked in she was condescendingly telling an elderly gentleman that she tried to help him for six hours, in which he smartly responded, "I was here those same six hours", and walked out. Ma'am he is your elder, as i am. A little respect goes a long way. I went in looking to resolve a problem, not be treated rudely, and watch others receive the same. I'll never go in this useless Verizon location again. Edit* Hour and a half later, I have a new replacement phone on the way. Little girl, you just didn't WANT to help. They informed me that you COULD'VE done the same thing, you just chose not to. (Side-edit*ing this on my NEW phone, turns out I was right and it WAS a factory defect you sold me, as this one works perfectly, AND it's in the color I originally wanted, that you said you had in stock on the phone but failed to provide in person.) Clowns. Great customer service to get me signed up though, y'all must work on commission. Must be the limit of y'all's expertise, what you offered me. Sad. I feel for you both in the real world, and whoever has to deal with y'all. I'm sure you're less than tolerable, to say it nicer than what I was treated. I'll never step foot in this joke of a location again, and the manager you said you didn't have, I'll be talking to her momentarily. - Karen Edit AGAIN* Don't be fooled by their response. I reached out per their request, which only wasted more of my time with no resolve. The money I pay is not worth the treatment I received, I can easily go to a different carrier. Verizon is gettin too big for their britches.

It's ok.... (Huh need 85 caretakers huh) I've had a few…read moreissues.. tower kept dieing on me. Went to the new store by the old Safeway in kingman Arizona. Interesting they keep bugging me to sign up for Cellphone service. I'm happy with my T Mobile service. Ok 1st 2 years 1 dollar a month.. then what.? Service is the thing. Don't know if they have the towers abd so on to cover the areas in the country side. Like out at my small ranch out side seligman arizona. T mobile and version are the only game out in tje middle of nowhere.

i received a add form optimum internet for $25 per month internet…read more went on line to check it out, after getting all my information they said it would cost $35 per month i decided i did not want there service, did not order it never received any service, when the delivery truck tried to drop of equipment i refused it called them told i did not order service and would not order it after many calls from optimum and hours on the phone over two month period they are charging me monthly bill for service that has never been provided they still will not correct the issue, now want late fees and the bill continue to grow they will not stop billing "optimum has never provided any service or equipment to us" they keep telling me the billing will not stop until i cancel the account asking me for account number and for personal information. i dont have account number, i never had a account. when i tell them that they say nothing they can do and if i dont give them the information they want the billing will not stop today they added another $35 plus late fee

One person who trying his best but having only one person on the floor not reasonable. This…read moresquarely on the owners fault hire more people and schedule people. Instead of keeping waiting customer waiting.

Worst customer service I have ever experienced, the people that work there have no clue what they…read moreare doing if you ask a question lol they will not know how to answer. Go to Metro so much better.

Excellent customer service from start to finish. The staff was friendly, professional, and took the…read moretime to explain everything clearly. They repaired my iPhone quickly and the quality of the work was great. I appreciated how honest and helpful they were throughout the process, and they made the entire experience stress-free.

Great service and a great selection of products! I stop in this shop regularly for screen…read moreprotectors (I drop my phone too much smh), and they not only have have the exact size protector for my phone, but they give me a free installation every time so it fits beautifully. My go to iPhone accessory story in Vegas!

Sunset Case is located on the Las Vegas Strip at Grand Bazaar Shops…read more They have an amazing selection of phone case for iPhones, LG, and Samsung. There's even cute airpod case, which is so cool! The design style is very unique and some are glamorous, I love it!

Came in here with my lil fam just looking around. Another iPhone case is always nice! All the cases…read moreare out so you can hold them and see how they look on your hand. It was nice to not be followed around by staff and look at your own pace. Rebecca was such a nice, professional and patient lady! She helped my daughter pick out the perfect fidget spinner and boy my daughter was happy! Thank you so much Rebecca! Hope to be back soon and ask for Rebecca!

My Amazon order has been tried to deliver on 10/4 & 10/7 but the shop has been closed. And I see…read morethat other people have the same problem. Not going to order for pickup again from there.

This spot is an authorized Amazon Locker pickup location. But probably not for long. For the past 3…read moredays, the business has been closed so UPS can't make Amazon package drops. We had to pay $24.97 in UPS fees just to have our packages rerouted to a UPS Access location just so we can get the Amazon items we ordered. So everything is now going to be a week late for delivery. I can't recommend having anything shipped here because the value just isn't there. You'll end up with notices from UPS saying the business is closed, can't access the Amazon locker, etc. Will never have packages sent there again and we had to file a complaint with Amazon.

At 1:10 PM, 9/20/25, I entered the ATT store located at 3880 Stockton Hill Rd Ste 101, Kingman AZ…read more86409 to return an IPhone 14 Pro Max as a trade in on a IPhone 17 Pro Max.  I had received a return shipping box/label from ATT and packaged the IPhone 14 in it.  I was approached by an employee, "Jordan," and I explained my purpose.  Jordan opened the return package, tearing the UPS shipping label in half while doing so.  Jordan continually asked me why I was returning the phone.  At least three times, I explained that I was turning the phone in as a trade in.  After tearing open the return box/packaging and destroying the shipping label, Jordan told me that he could not accept the trade in phone and that I would have to call ATT to issue another shipping label.  I asked him to contact ATT since he destroyed the label.  Jordan became aggressive and refused.  I requested to speak to the manager of the store.  Jordan stated that he was the manager and he requested me to leave.  Jordan refused to provide his last name.  I attempted to take a photo of Jordan with my new IPhone 17 for future identification.  Jordan aggressively stepped toward me and grabbed the phone from my grasp.  He told me that I was trespassing and was not allowed to record video.  I asked if he was stealing my new phone in addition to destroying my shipping label.  He allowed me to take my phone back and I did take a photo of him prior to him being able to grab it again.  Ultimately, I left the store.  This event was witnessed by other employees and customers in the store.  It is an accurate account of events.  If ATT and/or Prime Communications have any interest in contacting me, please feel free.  Jordan was extremely unprofessional, confrontational, and actually physically assaultive.  I doubt this is the customer service image that is preferred by ATT/Prime Communications.

I've read the reviews for this store and as of right now December 2021…read more the level of care at this location was excellent Melanie is an excellent Sales person very patient very empathetic and very accommodating and a true asset to this location I highly recommend anyone reading this review take my suggestion very seriously don't be discouraged by the previous reviews you will not be disappointed

The customer service received from the staff at the Kingman, AZ store was outstanding! Dee was…read morepatient, gracious, and helped with an extremely urgent situation. 100% recommend this store if you're looking to change carriers!

This company is the worst. When you go to the store they are polite and friendly, but when you have…read morea problem and have to call in they are from another company and are the rudest people. All they want to do is argue and fight with you on the phone. I have never dealt with a company like this in my life and I'm 66 years old. I wouldn't even give them 1 star.

I was making my way home to Vegas though Kingman with an iPad that worked fine but had spidered…read moreglass. I googled repair and this place came up. Ken replaced the glass with a black boarder as requested. Then he broke his last black boarder by the power button, I of course agreed to pay his original asking price $95.00 for a white boarder piece of glass. When I got home 117 miles away I discovered the wifi was not being picked up though out the house as it always had before. I needed to be right next to the router. I called Ken and he said the antenna is very delicate and is located next to the power button. He guessed he broke it when he broke the last black border glass in his inventory, hanging me with white and nearly no wifi ability. Rendering my iPad worthless as I use wifi all day at work. I took the iPad to iRepair on Spr Mtn in Las Vegas. They charged $64.00 to take Ken's white boarder glass off and replace the antennae. I texted a copy of the receipt to Ken and he broke off all contact. No refund. No response.

I went to him because he was the only place in Kingman that worked on the charging ports of…read moreandroids and I have to tell you it was not a very good experience I ended up paying for a charger that I did not need ( he told me I was just placing a deposit on it. ... yep. . Stupid me. .A used charger for $45) and then he was trying to gouge me for the replacement part for the port..which took 9 days to get..not the two he quoted... when I told him just to forget it and I would pay for the item that he had to have specially delivered I told him if he s h old me the en voice I would pay for it and he could give me back my 45 bucks for the charger ...He stated he didn't have the en voice but he knew it was 30 for the part....The part was less than 2bucks...on the internet....please...stay clear of him...I realize we don't have a lot to choose from in Kingman but we don't have the money to throw away... Lil Kim gets one big star only because I cannot give him 0