Great installation and people to work with jennifer.ice@crew2.com and Jorge the installer were great

They called me since I requested through Home Depot, regarding water heater installation. They gave me an expensive quote. Double check the parts' price with Home Depot before you say "Yes". Also, during that phone call, I asked the associate that I wanted a 55 gallon water heater since that heater is listed in Home Depot's website, the guy said he worked with water heaters for 15 years and there is no such thing as 55 gallon electric water heater, it is only 50 gallons. So, he is unaware of the 55 gallon listed at Home Depot Model #XE55T12CS45U0 SKU #1004356720, but decided to accuse me of playing games with him by mentioning a 55 gal heater and hang up on me! His attitude from the first minute was very nasty. I think I'm the loser in this situation? lol I always had my water heaters replaced by Lowe's, they do a great job and use actual experienced Lowe's employees. I only looked at Home Depot since they have a water heater model with good specs. What's the benefit of such a product with awful installers? I might opt to buy the heater and install it via a local installer. read more

They arrived promptly on time and explained a few things while they were installing. Once in place, they showed me how the fesutes on my door worked. They also made sure that everything was caulked which I greatly appreciated! They were courteous and kind. My experience was GREAT! read more

Prompt, courteous, fast, hard-working. Couldn't ask for a better crew. The install was perfect. Couldn't be happier.

I purchased window blinds from Home Depot. I paid an additional $100 for installation. A man named Allen came out to hang 7 blinds. Allen was prompt, knowledgeable and did a great job. Best $100 I've spent. Thank you Allen read more

They overcharged me for installing a hot water tank. 3,000.00 said because we needed updated venting. Sure was expensive for a new venting installation. Stay away from Home Depot IN CANTON as they use this co. To install their hot water tanks a real scam in my opinion read more

So for one none of them wore masks in my house during the install!! Even though they were suppose to. They came and did the worst job Iv ever had done in my home. There damage tho my paint on my wall near the stairs, damaged to the trim near the floor, and 90% of all tacks were sticking up and my child crawling on the ground kept getting hurt by them. They sent someone out to fix the rack, and not the day after I'm still finding them and cutting my toes and feet on them. I wouldn't recommend them for any install, and also just fyi Home Depot uses them foe their installs too so I'd recommend not having Home Depot instal either they just contract out the jobs. read more

I was blown away how quickly and perfectly Alex Flooring had installed carpeting!! They did a very professional job and arrived on time. very satisfied!!! Very good workmanship! read more

Bought carpet at Home Depot and Crew2 installed. They did an excellent job. Were on time, took care with our property, were friendly and installed the carpet perfectly. read more

Nicole did a great job on setting up the install and Austin did A+ on the install. Austin answered all the questions I had and was a true professional. read more

The carpet crew that came was here during installation. They are always friendly, clean, and do great work.

Crew 2 did an excellent job installing our carpeting. The whole process of placing carpet Order with Home Depot, scheduling installation, meeting the time selected punctually, care of our home, friendliness of installers,, and quality of installation read more

I had carpet installed yesterday by Crew2. They notified me with a window of arrival time the day before, and then called me when they were on their way. I was remodeling my basement and we had a delay in scheduling our install. Crew2 worked with us on holding back the installation for like a month. The guys were punctual and friendly. They asked questions before starting to make sure things like doorways would be like we wanted them. Our carpet looks great and as of right now, I have no idea where the seams are. I am happy with the way everything went, from purchasing it to installing it. The carpet seems nice for the money, and feels good and cushy when walked on. I would reccomend and would use them again. read more

The installer arrived on time. Great service, very efficient and very pleasant, he definitely knew what he was doing.

Great work to the team who installed our flooring. Very fast. And looks amazing. I would highly recommend then to anyone!

I was very pleased with the communication before and during my installation process. Sophia was always great at calling me and letting me know what was going on or texting me. Installer Heiden was very thorough. Answered all my questions did a wonderful nice neat job and my place was left. Totally clean and in great condition. read more

Very professional and did a wonderful job. Would strongly recommend Crew2. I was very satisfied with the work they did.

I didn't know what to expect when the quote from Home Depot was half the cost of the local guys, but the installers were amazing. Not only were they friendly and personable, the exceeded my expectations on their work and the final product. My floor is beautiful! They took the time to help me move a few items- putting felt in the bottom of my furniture. I have to say I am amazed at my beautiful flooring. Thank you Todd and Jay for you hard work! read more

if you are concerned about the quality of work and or the workers, Fear Not ! I was beyond amazed at The professionalism and expertise of Crew 2. I am still shocked that I found this kind of expertise at HDepo . Seriously, you could not ask for a better team--these guys know what they are doing. i remain blown away by the great job they did on our new door replacements; and that job is not easy. They worked in the hot sun and still took the time to be pleasant and be sure we were thrilled. Don't hesitate!!!! Husband was so impressed he wanted to buy them lunch. Jim/Kathy Kleen read more

Home Depot should be ashamed of Crew2's quality of work. Crew2 left our home is horrendous condition after a carpet installation. We just spent $20K to have our home entirely painted and although we were expecting some touch ups this is excessive. Our painter will not complete the job under "touch ups" because it's too large of a project. Additionally, Crew2 poorly installed the carpet. It has ripples everywhere and every seam is visible. This company does NOT care about your home or the quality of their work. If Home Depot/Crew2 do not pay for the damages, we will be force to take legal action. Below you can see the photos. These are just a few examples. Every inch Crew2 touched looks like this. read more

They guys were all so professional, friendly, fast and cleaned up after themselves. I would highly encourage people to use Home Depot for their carpet purchase and definitely their installation needs. read more

We paid for our new kitchen cabinets in AUGUST. Every step of the way there has been an issue on their end through lazy, incompetent communication both internally and to us. They delivered the first batch of cabinets in September and said they would promptly reorder broken ones (we needed 6 new pieces) before beginning demo/install. Fast forward to JANUARY and they showed up with 2 of the 6 we needed. Are you KIDDING ME?! We paid in full in freaking August and now it's January and we don't even have all of our paid-in-full, in-stock cabinets. DO NOT work with them, even if it is the cheaper option. Crew2 if you want to fix this, give us a call. Or better yet, give us our money back. read more

The installers were fantastic, professional and were able to answer all my questions. Would glady to business with them again!

The workers arrived a little early, which was great! They got right to work & completed the installation in a very timely manner & with a lot of great workmanship. They handled the work & communications with us in a pleasant & professional manner! We would recommend Crew2 for any work you may need done! read more

kept in contact at all times scheduled easily and even found an earlier day to complete arrived promptly knowledgeable, friendly quick and efficient read more

The Installers were very professional and their knowledge of the product was exceptional. I valued their recommendation for what was right for my type of window ...awesome! read more

These people are the worst! They lost my initial shipment for kitchen cabinet refacing. They had to reorder and I am still waiting for the installation which is suppose to happen today. Poor and very poor communication from the top down. read more

Deceitful, Disorganized, & Dishonorable. 3 estimates. 2 charges to our credit card. 1 report from the installation tech. 2 invoices? None of them consistent with each other. Confused yet? We certainly are! All we know is we were charged $700 more than what we agreed to. When I request an installation service, I expect an estimate that includes base parts and labor. Then, after the tech adjusts the estimate for added parts, I expect to be billed for that amount. Not something else spread out and hidden among 3 quotes. Crew2, Contractor for Home Depot, must have a 3 year old assembling their invoices and a crook as head manager. When I brought the inconsistencies to their attention, all they can say is, "the parts were required." I will concede, they did agree to reimburse us a whopping $40.95. But even that has yet to be credited back. Crew2 and Home Depot demonstrated to me and my wife that they do not value honesty or customer fidelity. The water heater does work. They do perform good work. But I will not trust Home Depot for an installation again. read more

The installers showed up on time. Answered my questions and did a great job cleaning up.

Very happy with our carpet install. Received a text the day before our scheduled day with a window of time expected, and then a call the day of when they were about 20 minutes out. this is huge for dog owners! the crew worked clean and did a fantastic job. I would highly recommend them!! read more

The 3 men who installed our carpet worked very hard and steady for several hours and did a great job. They were very courteous, friendly and anxious to please. read more

I had them come in and estimate carpet replacement for a basement that got wet. They wrote finite details as to what they wouldn't do. Such as move certain things, or what they would disassemble for a certain cost. But at no point did they say they wouldn't dispose of the wet carpet and pad they were standing on when I paid for carpet install and removal. Heck we even removed it for them. These guys are terrible. Don't use them, they don't even respond back when you let them know your not satisfied with the outcome. read more

The guys were right on time couldn't believe how quickly they had the job finished.. 2 rooms in 2 hours!

workers were on time, worked fast and efficient. Asked questions of what we would like. very pleased

looks great! they were here on time, finished the large job in good time and did excellent job cleaning up when finished.

Had the same crew that installed my last carpeting. They were awesome. Really happy with the entire process

Thank you. You guys are awesome! On time! Excellent professional courteous and very efficient service. Thank you for your hard work and fabulous attitude! Greatly appreciate you!! read more

The crew arrived on time. Install went smoothly and everything was cleaned up after. The end result was beautiful. I couldn't be happier with the two rooms. Very satisfied with the carpet install. read more

Crew 2 is essentially an "Uber" for contractors. If you had a good experience, it's because you had a good contractor. All Crew 2 did was, double the price and take their cut. It makes me mad that I have to give them 1 star, in order to post my review. Here's my story. Last September 2018, I took a line of credit at Home Depot using their "project home loan" I never remodeled anything before, so I didn't have a clue as to how much everything would cost but I was approved for the loan and ready to start my project, so thought. After months of getting sent back and forth from, trying to get in with the cabinet designer to, getting field measurements, I received a notification that my project loan is about to expire. I panic, it's now March, I've demo my kitchen already but nothing is happening. I call the HD and Crew 2 several times a day, trying to speed things up. Finally March 26, I'm able to pre-pay for the cabinets and labor, so I don't lose my funding. $6,700 of it for Crew 2, for labor. (Excluding what I'm responsible for; all demo, haul away of old cabinets, all electrical, all painting and a hand full of other items.) May 6th, the cabinets arrived. A week later a couple Crew 2 guys come and unboxed the cabinets. Unfortunately, I'm told, l we can't start the install because their are cabinets that need to be replaced. June 5th the replacement arrived and contractors are scheduled. The plumber is coming on the 19th, the drywall person is coming on the 20th and 21st, I'm to paint over the weekend, and cabinets get installed on the 24th and 25th. Unfortunately, that didn't happen. The Plumber and drywall contractors came and I paint all weekend. Sunday night, I'm pealing the painters tape off the walls and as I'm pealing it back, the paint is pealing off along with caulk that the drywall contractor used. The paint job I spent all weekend on, is ruined and there's no time to fix it, the next day is installation day. The installer didn't show. Several calls to Crew 2 and Home Depot, looking for answers and all I'm told, is a bunch of BS; they under estimated the drywall dry time, the installers wife had a baby, I'm responsible for the paint repair, but I'm not told, when the job will get done. Now they can't locate the drywall person. Which means, the installer can't come either and he's scheduled for other jobs. Which also means, I'm not getting a working kitchen anytime soon. It's now the 25th, what should have been competition day and I've had it. I call a general contractor, referred to me, by my realtor after I was ranting about this on FB. The new contractor comes over, that day, and he is shocked. He wants to go to HD, with me and talk to a manager but thinks, we should call first to make sure they have a few minutes. So we call but the manager doesn't want us to come in. We still can't get any answers, so I request to call it quits with Crew 2. I'm told no one has ever done that before but I reference the, 100% satisfaction guarantee. The new contractor starts working, that day on good faith, that I will be refunded by HD, for the unfinished labor. Crew 2 did; 1 cut and cap of the sink (30 min), a $69.00 lead test (negative) 1 unboxing (20 min not on bid/quote) and about 10 hours/2sheets of drywall. They offered me a refund of $2,900.00. After a few days of going back and forth, I settled on $4,000.00. My only request was, for invoices on the work that was done. It is now September 2019, I have not received a dime. Home Depot and Crew 2 will not return my calls or emails. Not surprising turns out that the cabinets that were supposedly damaged, were not! But they were left in my garage along with, all the boxes and cardboard which I also had to pay, to have it hauled away. Alongside a sting of other inconveniences. Both Crew 2 and Home Depot were deceptive and neither company, cared about me as a customer. Home Depot knew, that by using their loan, to pay for labor, I had to use Crew2. read more

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Excellent carpet installation. Professional and high quality work done quickly. Recommended!