Friendliest employees I've ever encountered at an oil change business! Fast, knowledgeable and they…read moreexplained everything. Luckily we scored a Groupon to stumble upon this little gem!

I go here regularly for my oil changes and every time they are professional polite and…read moreknowledgeable --even with the selling pieces of the job the team does a great job of not putting pressure to upsell even though you can tell it is a part of their job!!! I live for the coupons and once you are in the system you will ALWAYS leave with one or be sent one. As a person who needs help with the small details of maintenance on a car these guys are great at what they do!!! The price is reasonable and does not feel out of proportion for the service--I appreciate the quick in and out and the fact that I can wait in the car while the team does their job!!!! FYI THR COUPONS CAN BE SENT AS A TEXT YOUR PHONE a plus if you are like me and ALWAYS forget them!!!!

Best service in town. Family owned business, exceptionally pleasant, and amazing service.read more

They charge extra...for shoddy work. I have been a long-time customer of TRL. Over the course of 2+…read moredecades I've had many vehicles tires serviced there. On 10/5/18 I had a tire mounted and balanced, for $26.xx. Now the tire has a slow leak coming from the bead, because the wheel was not cleaned well enough prior to mounting the tire. The owner said something about paint...on the inner part of an aluminum wheel! Aluminum wheels are not painted where the bead sits. Today I returned to TRL, to have them fix the work that they did. I was charged an additional $22!! So in TOTAL, nearly $50 to mount 1 tire! Because of shoddy workmanship, and prices higher than the competition, I will NOT be returning to TRL tire. Hope the $22 was worth it....Maybe Y'all need it more than me.

I don't usually leave reviews like this, but this situation has gone beyond unacceptable and needs…read moreto be documented. I initially contacted NWI Auto Repair which Shelby answered on January 26th to inquire about a tire repair. I was told they were having car trouble but would follow up, which they did. Randy (the owner) came out to put a spare tire on while the original tire was to be repaired. Payment was sent, and a service time was scheduled for today at 11:00 AM. At 10:32 AM, I reached out to confirm the appointment and was told again that there were car issues and the time was pushed back to between 2:00-3:00 PM. I accommodated this change and waited. From that point forward, I was given the runaround all day. I was first told Randy was "nowhere to be found." Then I received another message stating that my tire was in her stepson's truck and that he would bring it after leaving his girlfriend's house. That never happened. After multiple attempts to get a clear answer or timeline, I was ignored entirely. The final message I received stated that I needed to "stop harassing her" about my own property and that she would "get around to it when she can." This is not just unprofessional it is deceptive behavior. I paid for a service, my property was taken into their possession, no service was completed, and I have neither received a refund nor had my property returned. Instead, I was met with excuses, shifting stories, and ultimately dismissal. I tried very hard to avoid leaving a negative review because I respect people's hustle, but this experience strongly reflects scam-like behavior and a complete lack of accountability. Please be extremely cautious before doing business with this company.

From the owner: We are the ONLY local small business that offers HALF of the diagnostic fee to be added towards…read moreyour total amount of labor for repairs! * All payments are requested only in person! We will never ask you for payment prior to our initial arrival. * Any questions or concerns? Are you ready to schedule your appointment? Please contact me directly at 219-840-3332 and I will be happy to assist you!

Over $100.00 to adjust headlights. That's ridiculous!! Let…read morecustomers know at the time an appointment is made, there is a 3% charge for using a credit or debit card. Most people don't carry cash. It can get costly with big ticket repairs. Or put an ATM in your facility.

STAY AWAY FRIM THIS FACILITY!!! My daughter took her car there because her car didn't pass the…read moreemissions test at the Griffith facility. They told her she has to take it to this facility to get it fixed. They had the car for 7 days and finally looked at it at the close if business the 6th day. Wouldn't give my daughter a quote because every time she asked for one they said it could be something different and gave het a ridiculously high price. Emissions testing facility said change the EGR valve which was changed. Now ACS II wants to keep changing a bunch of parts till they finally accidentally change the correct one because they don't know WTF they're doing. First estimate was under $300 and last one was $1000+. my daughter told them not to fix it and just wanted her car back. Charged her $138 diagnostic fee. When they returned her car the check engine light was on, wasn't on when she dropped it off for repairs. They wanted another $138 to tell her why the check engine light is on. She wisely told them you don't know what you're doing and just left.

If you got a problem one issue with your car and bring it this place - they are going to tell you 5…read moremore things wrong with your car. Costing over a thousand dollars....... Don't go to this place.

Had them work on my son's car had to bring it back because the gaskets were sealed properly and oil…read morewas leaking. Then had them do something else and again had to bring it back because of leaking. Just recently took the car to another shop to fix the 1st issue because I refuse to let them work on any car in my house.

Always the same truck parked there everyday , free money . Pulled to the back and he never said…read moreanymore or came to the car . I callled and he says there's no oil there . Unprofessional and just laziness.

I got treated so badly by Auto lab in Park Forest IL. I went there on Friday go there au 4:20pm…read more One car was in the bay. I drove around. That is when they closed the Bay on me and the guy said we are closed. I said you close at 5pm. He had a smug look on his face and said we are out of oil. I said what time do you open on Saturdays. Thinking ok these guys just want to go home early. All oil places keep oil. He looked at me mean crazy and said we do not open on Saturdays with a half smirk. I got made then started knocking on the glass and he came out. I said for 2 years I been coming here see my sticker. I call you guys do not answer the telephone any more.Your hour have become unstable. What is going on?? He just looked down at me at he was about 6feet 2 and I am 5 feet 5 rolled his shoulders and walked away. I filled out their complaint form on line no answer. Saturdays I drove by at 1 pm they were open. I went to Jiffy Lube and will never go to Auto Lab express again. They have changed managers and definitely need a new manager and workers who come in at a reliable time and better customers service skills. Do not go to Auto Lab Express in Park Forest IL. Why they treated a 2 year customer this way I will never know??

I was scheduled to drop my off at 8:00, which I did. I called at 2:30. They said they were just…read morebringing my van in to start working on it. I called around five. They said they were having trouble putting my van back together and it might not be done until next morning. .I never heard back from them. I called at 10:30 the next morning. There was no answer. I kept calling. Eventually, the mechanic answered the phone. He said he took my van to his house to pick up the pills he forgot to take this morning. When he went to leave his house, my van would not start. He put a charger on It and, eventually , got it started.He took my van back to the garage where they discovered the alternator that he installed was not working properly. He said they have to order another alternator and start over. He will call me when it's done, but it won't be today.

If you want your car in worse shape than it was BEFORE you dropped it off, then this is the place…read morefor you. Also, don't expect honesty, nor a quick turnaround time.

I very much appreciated them checking for my vehicle issue and they fixed it under the price…read moreexpected. They delivered in speed of the repair too. It isn't too often you can feel like you trust the car mechanic!

Allways good service an good prices. And allways done on time. Jim an paul have allways been goodread more