Omg! Horrible experience, Receptionist on her late 20's-30's was soooo rude. She will drown this…read moremotel out of business soon. She should know where and what industry she is working on. Showing her attitude when I asked is there any problem because she was talking rudely she replied Iam just too busy. Unprofessional, customer service 0. Really you are Working in a hospitality industry showing your customer you don't care. On top of that she gave us room which wasn't prepared. It was pathetic. Atleast she should know which room is ready before giving to her guests. I entered Room it wasn't ready. Duvet was sticky stinky Yukk! I asked housekeeping as she was working nearby if she can change as it was stinky , she changed it but the Indian guy who was working with her, he was just giggling. Unpleasant! Unprofessional! We got room on 3rd floor they charge $160 per night they accept card only on first day but rest other days it has to be on cash$160 per night. check out time is SHARP 11am and they are very professional on this. Overall my experience was bad and I wouldn't recommend this motel at all to any of my friends and family. I wish I could leave 0 stars but the only person who was professional was the housekeeping lady. Thank god they have someone who knows what her work is. This place is nice located but the front desk not welcoming atall. I travel a lot but never saw any unpleasant unprofessional front desk employees like them.

Convenient location close to Laguardia. Our flight was delayed and there was limited hotel…read moreavailability. The room was clean and quiet. No bar in the hotel but there is one in the Holiday Inn Express next door. The issue we had with this hotel was the price gouging - Over $300 dollars without taxes for a room that shouldn't have been not much over $100 dollars. It seems this hotel, and the few others in the area all do the same thing, prey on travelers whose flights are canceled or delayed. Also, the neighborhood is not at all what I would consider safe at night especially.

This place is stuck in a time warp 1980s. That's when this place was at its finest. Now it's just…read morea place to get it in and leave. If a forensic team.was to shine a black light in these rooms it would blow your mind. If given a upgrade with new furniture and no carpet and some fresh paint this place could be bought back to life, but as of now it's an affordable short stay or overnight stay to handle just what you needed it to do.

this place is only good for one thing ... if you know you know. quick lowkey spot other than that i…read morewouldnt book for a real stay

This hotel is very nice upon entering the room. What got me about this hotel was the bathroom…read moresetup. The tub has two shower hoses. A rain type one and a handheld. Colors are very neutral so it gives a little elegant look to it. The windows ran the length of the room so there was a nice view at night and lit up with plenty of light in the morning. The hotel is clean upon entering the lobby. Very nice staff. Very secured hotel. Use of the card for elevator entry. .

Could not get room cleaned in 3 days. Asked to.to room cleaned before one because we leave…read moreearly each morning was told no problem. No bath towels except for check in Never in my life in my many travels have I experienced basic bad service

Weed smell inside the room, Air conditioner is not working, All blankets are full of dust.read more

Don't know why this place has so many bad reviews is kind of old and outdated but it's not bad at…read moreall they accommodated me just fine price was perfect

At first when I entered the hotel with my husband, I thought the interior design could be…read morebetter.Then once we were given a key for the room (which should be a key card) we entered our room. The wall to ceiling mirrors were unique but the blanket looked like a cheap version of a patchwork quilt comforter. The towels were very thin and a sample bottle of body wash would've been better instead of a few sample soaps. The shower did not have a flexible shower head. All in all it was ok

Clean rooms Great for short stays smoking rooms as well good staff and parking in the baccread more

The rating is for the value , great location if your coming to this part of New York , free…read moreparking, and I was pleasantly surprised with the breakfast, small but everything you want at a hotel breakfast , full sized croissants, variety of donuts, sausage and bacon , eggs , fruit drinks , coffee Good spot, I saved this for the next time I'm in New York

The HVAC unit smelled like urine and we saw a live, large cockroach in the breakfast…read moreroom...crawling on the wall behind us while we ate. Inches away. Horrifying.

A very unique hotel with a remarkable amount of kitschy charm. My wife and I decided to stay within…read morewalking distance of the US Open Tennis tournament. Most of the nearby hotels were insanely inflated during the event, but this one not so much. The room was clean and well provisioned. The TV has plenty to watch during downtime, with hundreds of Internet based channels. The room had a nice sized shower and vintage sink. There was plenty of storage and a mini fridge. This is NY so expect the usual traffic noise going in. This entire hotel is filled with antiques and art of all kinds. The lobby alone is absolutely wild. The check-in counter is surrounded by a loaded aquarium. Statues and art of all kinds abound. As far as service goes, the host was very responsive. He hand delivered soft drinks to our room! The room ac worked perfectly. This is no corporate chain hotel, this is a unique experience for the traveler who does not want to stay at the same old boxy boring hotel. I've added some photos from the floor we stayed on. On a side note, there is no room service at this hotel, but a list of take out places is provided in the room. Typical of small NY hotels, parking is sparse. From this hotel, it was a 20 minute walk to the USTA Tennis Center.

Check in, check out, get in, get into the room, it's disgusting, go downstairs, ask them why the…read moreroom looks like this, give them another room, go out, come back, my belongings are gone, how can you just take my stuff away, the front desk won't cooperate.

First of all, our room was FREEZING upon entering so we turned on the heat, which turned off in the…read moremiddle of the night, so I was absolutely freezing all night. We rushed out in the morning because it was so uncomfortably cold. We also asked for a new blanket (upon recommendation from a friend) and the man at the desk told us it would be 35-40 minutes. When my boyfriend told him we would be expecting it the man told us to go find another hotel. He was so insanely rude and has ZERO customer service. The fact that he was willing to make us find another hotel at 1:30 in the morning was repulsive. He also overcharged us about 80$. Do not stay here, find another place.

The place is infested with BED BUGS!…read more Stayed for just 2 hours, no refund given. Tried to speak to manager, but was told to come back later.

First and foremost, Stefany front desk manager is top notch! She communicated well and even helped…read moreus out with a local restaurant reservation to celebrate my parent's anniversary. The hotel was clean and nicely situated near LGA. We Picked this hotel because it offered  free shuttle to airport. Front desk stay was great, very helpful and made you feel welcome. Shuttle service was also great. Room was clean. Nice place to stay outside Manhattan.

This is was actually a good surprise. Why? Because it was the only hotel that had a room, and at…read morethe same time it was better than most. Room was clean, tv and a working desk and nice people working at the desk. They have a parking that was full when I got here. Slept quietly and left happy. Just need a bigger space for parking.

I can't wait to leave this place. I booked this place because It seemed to have normal reviews on…read moreExpedia and seemed clean enough in photos but I regretted it from the minute I arrived. This place is unbelievably seedy. I could chalk that up to bad choice on my part and ignore if it wasn't for the fact that our bathroom did not work for the duration of our stay. It's a good thing we spend most of our days outside because we basically stayed in an uninhabitable room. On the second day we asked for repairs and basically they just got it to flush when they came and it still didn't work so we just gave up. It's clear they have severe plumbing issues and are still renting people rooms. This is not a hotel. It's barely a hostel.

The worst hotel experience of my life! We arrived at the hotel and the sheets were dirty, full of…read moreanother person's hair, we found an earing on the floor, the bathroom was also full of hair and so were the towels. We immediately took pictures and went to the reception to complain. They apologised and said they were going to send someone to clean it. We went out for dinner and returned two hours later only to find out that no one had cleaned our room. Went back to reception and there was another person who did not speak English well and did not understand us and used Google translate to communicate with us. He said that it was their mistake but they could not give us another room and could not reimburse us either. He was afraid of getting fired and the only solution after long talks were for us to change the sheets ourselves. This happened after midnight and we were completely exhausted at that point and could no longer stand a crazy guest staying at the ground floor next to the reception who started to blast music, loudly sing and scream at times. Truly unacceptable and disgusting, do not stay at this hotel. Everything made more sense when we realised that they offer hourly rates well, so you can only imagine what happens there and why everything was so unhygienic.