Staffs need to inform the guess about parking permit when check in instead of towing the car and…read moretell the guest to call 311 No Wi Fi for 48 hours during the stays

The hotel itself is nice, with very friendly and helpful staff who make you feel welcome. The free…read morebreakfast is a big plus, with a decent variety of options to start the day. Rooms are clean and comfortable, so the stay itself is pleasant. The main drawback for me was the location -- the immediate area isn't the best, and I wouldn't feel comfortable walking alone at night. It's about a 15-minute walk to find restaurants and some downtown life, and the closest subway station is around 17-20 minutes away. If you don't have a car, it's not the most convenient spot. The view of my room was a building 6 ft away from my window.

Whatever you do, do NOT stay here. I chose this hotel against my better judgement. Their HVAC is…read moreincredibly outdated. Many reviews mention it. My heat worked however the fan was malfunctioning causing it to make a loud incessant ticking noise. The engineer came up to look at it and instantly heard it. He said there was nothing he could do and to talk to the front desk as it was impossible to sleep with the noise and vibration. I informed management and the manager on duty was disgustingly rude. Refused to do anything about it - no apology. No problem-solving. Claimed there were no other rooms available and did not offer to find another Hilton property for me. No respect for guests and no concept of what customer service even means. Just avoid this place at all costs - you will thank yourself. No proximity to LaGuardia is worth this Edit to add that the so-called refund offered was not helpful since I was here on an airline voucher. Sounds like you did not personally review this case and my reservation closely (or at all.) This did absolutely nothing to restore my confidence in your hotel or Hampton Inn as a company quite frankly.

The staff are really nice here. The room is okay. Bedspread is in terrible shape with strings…read morecoming out everywhere. Nightstand is dirty. The shower door frame is disintegrated and absolutely disgusting. The bed and pillows were comfortable enough to sleep well. Despite being booked for 2 days. The afternoon of day 1, the housekeeper came knocking on the door, waking me up, asking when I was checking out. Then proceeded to spend the whole afternoon slamming the other hotel room doors. Making my stay less than peaceful. The breakfast buffet was mediocre, they did provide bread and bagels but no way to toast them. The juices were very watered down. It is conveniently located near the airport, but nothing else. The prices to order food were extravagant, so make sure to prepare to use a ride share or taxi to go out or Order takeout via a delivery app.

At first when I entered the hotel with my husband, I thought the interior design could be…read morebetter.Then once we were given a key for the room (which should be a key card) we entered our room. The wall to ceiling mirrors were unique but the blanket looked like a cheap version of a patchwork quilt comforter. The towels were very thin and a sample bottle of body wash would've been better instead of a few sample soaps. The shower did not have a flexible shower head. All in all it was ok

Clean rooms Great for short stays smoking rooms as well good staff and parking in the baccread more

So overall this is a nice place to stay. The room was small but it was simple and nice. A bed and…read morea bathroom. But i cant give this 4 or 5 stars because its the small details that make a stay great... Parking is definitely a problem. There is very little in the area and you still have to move your car by 7 or 8:30am... I drove around an hour after checking in and finally found a space that allowed me to sleep in Customer Service was great. Front desk was nice. Checked in late but it was smooth and easy. Super nice guy... The bed was nice and comfy. There was no microwave or fridge even tho there was space for it. And this place doesn't have wash cloths, they give you hand towels and bath towels only... we had to ask for more bcuz the room had bare minimum... My other problem was that they didn't have water to drink. I was dehydrated and asked if there was a vending machine or if they had or sold water and was told no and that i would have to go to the store/gas station a few blocks away... Clean no bugs or major problems. Curtains didnt fully close or darken the room so couldnt really sleep. Paid extra for a room with a view... i should have saved my $. Pls Note that this hotel is changing ownership soon, so the name on the outside doesn't match what the hotel actually is. But for that price I would stay again for only 1 night

This place is the worse hotel I've stayed in in the past 10 years!!…read more Please note, I wouldn't speak so harshly without proof!! Storytime... June 20th-22nd, $550 for this 2 night stay, Room 206!! I called a few weeks in advance prior to booking to inquire about parking. I spoke to a very nice gentleman and was told there's PLENTY of parking available. Nope! We spent 30 minutes looking for a space to park, 7-10 minute walk on super busy secluded street, with a lot of unsavory foot traffic. Check in was smooth. A nice young lady assisted me, and assisted us w nearby food options. We walked into our room... welp, you'll see the pics. Overall, the faults w the room could be addressed and fixed. It really needed tlc, clorox wipes, and fabuloso. Nothing heavy. I went to the front desk within 45 minutes of checking in to express concerns. The desk person who checked us in, ensured someone would come up to the room to address my concerns. There was an awful scent in the room, wet toothpaste on the bathroom wall, hair around the toilet (eww), dirty wallpaper, poorly patched ceilings, thick patches of dust, substance on nightstand, dirty bedding and towels that reeked of mildew, and more. A male employee knocked on our room door to inspect. He told me the bathroom walls couldn't be cleaned, after watching me clean a portion of it. He told me the room could not be cleaned further. He went as far as to blow the dust. I was not amused, and he didn't blow all of it. I was so upset, I called customer service as soon as I arrived home on the 22nd. I spoke to Liz who promised I would hear from someone within 5 business days. Here we are, July 27th... NOTHING. I haven't received a call, text, email, mail, nothing. I am a repeat customer of this brand and typically book 2-4 rooms at a time. I feel highly disrespected, devalued, and defeated as a long time customer. BEWARE! Save your money, and stay elsewhere!! Customer service, and respect doesn't exist here!!

Hotel is great but don't waste your time at the bar. I sat there for 5-10minutes as the bartender…read morewas just talking. i'm pretty sure she was pouring some free shots Very bad experience.

I have to send a special note for the Aloft hotel at LG. Had a great stay here. They had a nice…read morerestaurant on the property and great food. I believe John was my server a couple times and he was great. I also had a good margarita at their bar on site. The rooms were clean and the staff were friendly. Much Appreciated!

Omg! Horrible experience, Receptionist on her late 20's-30's was soooo rude. She will drown this…read moremotel out of business soon. She should know where and what industry she is working on. Showing her attitude when I asked is there any problem because she was talking rudely she replied Iam just too busy. Unprofessional, customer service 0. Really you are Working in a hospitality industry showing your customer you don't care. On top of that she gave us room which wasn't prepared. It was pathetic. Atleast she should know which room is ready before giving to her guests. I entered Room it wasn't ready. Duvet was sticky stinky Yukk! I asked housekeeping as she was working nearby if she can change as it was stinky , she changed it but the Indian guy who was working with her, he was just giggling. Unpleasant! Unprofessional! We got room on 3rd floor they charge $160 per night they accept card only on first day but rest other days it has to be on cash$160 per night. check out time is SHARP 11am and they are very professional on this. Overall my experience was bad and I wouldn't recommend this motel at all to any of my friends and family. I wish I could leave 0 stars but the only person who was professional was the housekeeping lady. Thank god they have someone who knows what her work is. This place is nice located but the front desk not welcoming atall. I travel a lot but never saw any unpleasant unprofessional front desk employees like them.

Convenient location close to Laguardia. Our flight was delayed and there was limited hotel…read moreavailability. The room was clean and quiet. No bar in the hotel but there is one in the Holiday Inn Express next door. The issue we had with this hotel was the price gouging - Over $300 dollars without taxes for a room that shouldn't have been not much over $100 dollars. It seems this hotel, and the few others in the area all do the same thing, prey on travelers whose flights are canceled or delayed. Also, the neighborhood is not at all what I would consider safe at night especially.

Our flight home was canceled, and this Holiday Inn Express had everything we needed: complimentary…read moreshuttle to and from the airport, complimentary breakfast and comfortable room. But when Patrizia checked us in, she upgraded us to a suite! It was a lovely way to spend an extra night in NYC even though we didn't want to. Patrizia was friendly and efficient at check in. She made us feel welcome. The room was spacious and comfortable. We had a great night's sleep. The breakfast in the morning had everything we wanted - orange AND cranberry juice, eggs for one of us and cereal with fresh fruit for the other. We also enjoyed the signature cinnamon buns! The shuttle to the airport was quick and safe. We got to our flight on time and arrived home safely. If we return to LaGuardia area, we will stay here again!

Night and day compared to my stay 2 years ago …read more Check in was fast , easy and extremely friendly . My room was on the 7th floor and a great room , beautiful accommodation, very comfortable, clean and quiet up there . Check out was also quick and easy . After this experience I will definitely stay there again . They even let me check in a little earlier and made things very convenient for us . Thanks to the amazing staff . We will see you soon .

We had a pleasant stay with no major issues. I did think there was a slight smoke smell towards the…read morebathroom area. Overall the room was clean. The bed was comfy. And I appreciated the full size fridge. Breakfast was basic. They had sliced ham, hard boiled eggs, pastries, a variety of cereals, a make your own waffle station and toaster for bread and bagels. Juices were apple and orange juice. FYI- if you're using your digital key on the Hilton app, it won't allow you to enter the lobby doors past a certain time. You'll need a physical room key. I wasn't informed of that. The area has lots of restaurants within walking distance. And a subway station right across the street. I would stay here again.

So as I have mentioned in countless reviews I was in town after a year of court delays to clean out…read moremy late sisters apartment. I have great luck with this particular brand of Hilton and the prices were good so I booked it. It was conveniently located about 3 blocks for the subway station I need to use the most as well as JAX and Company food court and grocery stores. I prefer Home 2 to others as it has a medium fridge in the room which makes it easy to keep cold drinks etc with plenty of space. The room was spotless (since covid we do our own full wipedown) and the grounds / room was in good order. The staff I encountered were always friendly and helpful the few times I asked. The only annoyance was the laundry room requiring the download of an app and prefunding which i doubt I will ever finish off. I was there for 6 days and never had any issue

Recently stayed here for a few days and literally zero complaints which for me is a rarity with…read morehotels within work price limits in nyc. Pros : Surprisingly clean, surprisingly quiet for a bustling area. Good sound insulation for being literally right by queens plaza / queensboro station. Great subway coverage Tons to do and eat around here, all the businesses are largely new and hip Front desk was friendly and helpful Has a general store right up front with ramen and alcohol Well equipped room with microwave, fridge, etc Clean! No complaints about the room Cons: Elevator card sensor was a bit confusing - keep scanning until it beeps, takes longer than you'd think Tv had really few channels Area is a bit congested for car traffic, factor that into commutes or use mass transit

I stayed at the Hilton Garden Inn -- Long Island City for just one night, and it ended up being…read moreexactly what I needed: comfortable, clean, and surprisingly quiet for the area. Check-in was quick and pleasant. They even had a room available an hour before my check-in time. The front desk staff was very friendly. The room itself was spotless, with a super comfortable bed. The bathroom was clean and well-stocked, and the water pressure was just right. But what really wowed me was the location: literally steps from multiple subway lines, which made it very easy to get into Manhattan and any where in Queens. Even so, the hotel felt calm and not chaotic. I didn't get to try the restaurant or bar since it was such a short stay, but the lobby area did look inviting, with a 24-hour pantry. The only drawback was that the room was on the smaller side, but this is NYC, so that's to be expected. Overall, this hotel definitely delivered for a quick stay in a super accessible part of the city. I'd stay here again.