​​ I called this shop simply to get a rough estimate for an engine replacement. I asked for the…read morelabor rate and the estimated number of labor hours for the job. Instead of providing basic information, I was repeatedly told to bring the vehicle in. When I asked follow-up questions, the owner became dismissive and spent more time questioning my knowledge than answering straightforward pricing questions.I understand that exact quotes require an inspection, but most professional shops can at least provide a labor rate or a general estimate of labor hours. The customer service was rude, unprofessional, and frustrating.Based on my experience, I would recommend looking elsewhere if you value respectful communication and transparency.

Mr. Derrick and his team are the best. They seriously believe in putting the customer first but are…read morealso very fair and honest. I recommend them to all my family and friends.

Have had a good experience at Pinnacle. They are solid mechanics and are always great about making…read moretime to squeeze in a client. Highly recommend.

Did TPMS installations for nearly $600, light popped right back up the next day. Told them about…read moreit--they tried to make it seem like my fault and declined my call afterwards. Did not even ask for the TPMS installation in the first place. They added that because the operator wasn't listening to my request or deliberately ignored--I explicitly said no TPMS needed. Denied responsibility for the new sound in the wheel that appeared out of nowhere, said it's my fault for declining them pulling the car report--what's the connection between the report and the new mechanical problem? Would the sound not have appeared if I had pulled the report? A much more likely story is that there was a lurking problem they didn't know about and something they did made the symptom appear. In which case it would have been their responsibility to let me know that the absence of the report could cause further problems. Either way they need to tell the truth afterwards instead of telling a poor lie and trying to accuse me for the problem. Saw another comment saying their good brake pad and rotor got swapped out for bad ones--I would not be surprised if that were true, especially if you denied any of their more profitable service. Oil and filter change plus tire rotation is around $250 which is on the high end for auto shops. They're very intransparent about it and will be pissed when you ask for a detailed quote, so I'm sharing that here if anyone wonders. They'll also be pissed off when you show up one and a half hour later after they told you that's how long the work would take, and then proceed to take another one and a half hour to actually be done (possibly to drag out the labor hours). So much more unprofessional and improper behavior that I will skip here for brevity. Pretty outrageous for charging on the high end while delivering extremely hostile service. Will not even go back for the TPMS because I cannot trust them at all. Run your diagnostics elsewhere before coming here if you must--I would suggest getting work done elsewhere entirely. If you really enjoy spending money to get yelled at I would suggest an S&M dungeon instead. Or if you'd like to break your car I could do that for you for free.

My tire blew out on the expressway, and O'Brien's Tire & Auto was the closest shop, so we stopped…read morethere for help. We went inside to ask about getting a replacement tire and were told to go back outside and wait. There was no explanation, no courtesy, and the interaction felt dismissive unwelcoming and racist. The customer service was extremely disappointing, especially in a stressful situation where we needed immediate assistance. I would not recommend this shop based on how we were treated. I suggest looking elsewhere if you expect professionalism and respectful service.

There aren't many places in Philly that will do an alignment. O'Brien's is one of the few. Here was…read more my experience: I went in to make a plan for my car. The staff started to schedule a time for me about a week out (which is reasonable). In the middle of my visit the owner walked in. He was belligerent towards both me and the staff. Upset with the idea of making an appointment. He also spoke poorly of the shop that referred me there, he also spoke poorly of the other local shops that could potentially do the job. I'm not the expert but I know an alignment adjustment is not a big deal. The staff were polite but the owner is rude and disorganized. My sense is the service is better when he's not there. Either way- I won't go back.

My car would not start, so I had it towed to Maggiano's. This was my first time going there, which…read moreis ludicrous since it's very close to me. They had a full lot, but still fit me into their schedule. They ran multiple tests on my car and kept me posted throughout the day. They explained each step of their process to me, and answered additional questions I had. Not once did I feel like I was asking dumb questions, and I felt like a valued customer. I would recommend Maggiano's to others!

As a young woman, I've had at least one bad experience with a mechanic or auto body shop in my…read morelifetime. Bringing my car somewhere for repairs I've felt uncomfortable and in over my head, wondering if I'm getting ripped off. A few days ago someone side swiped my drivers side mirror while it was parked on the street. I did some research on local mechanics and called Maggianos. They picked up immediately and said they'd be available that day to take a look. From the start I was given great, honest, friendly service that included price estimates and regular updates on my side mirror. Any questions I had were answered thoroughly, and within two days I had a brand new side mirror installed. I'm thrilled to have found a reliable mechanic in my neighborhood, and couldn't be happier with my experience.

My new go-to spot!…read more A friend of mine was looking for a place in the neighborhood we could go to within walking distance and we came across FRA. Me and my friend have now been to this place multiple times and we will keep coming back they definitely take care of you. This place did not disappoint! They are honest, straightforward, and fair priced. every time I come I know I will be treated right. If you're looking for a place you can trust FRA is worth checking out.

They are knowledgeable and respectful. They did my inspection and told me what to have fixed and…read moreeven show me how it's affecting my car. They don't rush you either. And they don't charge an arm and leg or head.

Fair prices for a state and emissions inspection. $80 cash or slightly more with card. The owner is…read morehonest and friendly. This seems like a very busy shop. I stopped by at 8am on a Wednesday expecting a quick visit and there were already 4 cars in front of me!! I had to wait about an hour but thankfully there's a coffee shop right down the street. I'd come back. Good vibes here and that's coming from a girl who hates going to auto shops.

10/10 in service! I went in for an inspection and the owner, Samuel, immediately identified what…read moreI'd need to repair, and recommended a glass shop. I was able to address this and returned the next day for swift, friendly service and am now driving on the up and up! If you're looking for a trustworthy shop in the city that offers cost-effective service, with a team that operates with your best interests in mind, you'd do well to pay Resurrected Auto Repair a visit. It's gonna be my go-to from now on!

I've been going to Don's Auto for well over a decade and they've always treated me fairly, but this…read moreweek really reminded me why I keep coming back. My wife's car battery died unexpectedly and when I brought it in, Don didn't give me the runaround or try to sell me something I didn't need. He actually offered to refund me for the battery even though it had been installed months ago. That kind of honesty is rare. It's a family-run shop with people who are straightforward, fair, and genuinely trying to help their customers. If you're looking for a trustworthy mechanic in the area, Don's Auto is the place to go.

I can't recommend this business enough…read more I brought my 2010 Nissan Maxima to Don's Auto Repair in East Passyunk after a really frustrating experience at a dealership. At the dealership, my car passed emissions, but they refused to give me a safety inspection sticker unless I agreed to replace both front hub bearings plus do an alignment for $1,618.71. When I asked for proof the bearings were actually bad (wheel play, stethoscope on the hub, etc.), they couldn't show me anything concrete just "it's the noise, trust us." I walked away instead of approving almost $2,000 of work. When I went to Don's, I did not tell him what the dealership claimed the problem was. I wanted to see what he thought it was. All I told Don was that my Maxima had a loud roaring noise above ~30 mph. He took the car in and within 9 minutes found the real issue: it was ONLY the front LEFT wheel bearing, NOT both. From there, he then gave me the option between a brand-name wheel bearing and an off-brand (the cheaper one only saved about $40, but it was still nice to be asked instead of told) Don explained clearly what was wrong and that the left one was shot and absolutely needed to be replaced, and the right one could wait. Don replaced that single left front bearing in about 3 hours. Don charged me almost $1,100 less than I would have spent following the dealership's recommendation. A nice surprise: Don does not charge a credit card fee, which I honestly can't say for anywhere else I've been ever. My car is now quiet, the noise is gone, and it was fixed right the first time: with one bearing instead of two, no guessing, and no pressure. If you're tired of feeling like you're being sold to instead of helped, go to Don's. He's exactly what you hope a neighborhood mechanic will be: honest, efficient, transparent about options, fair on price, and actually interested in fixing the problem without damaging your wallet. I'd give more than 5 stars if I could. Thank you Don!

I was helping a friend with their yearly car inspection and we had a completely different…read moreexperience between two shops. We first went to Midas, where they claimed the rear brake pads and rotors both needed to be replaced. I didn't completely trust their diagnosis, so we went to Mid City Tire and Auto for a second opinion. The team at Mid City was honest and told us that while we did need new rear brake pads, there was absolutely no need to replace the rotors. We had them replace the rear brakes and got our safety inspection tag. On top of that, they actually found that one of the rear tires was completely screwed up from a previous car accident and desperately needed to be replaced--something Midas completely missed. Highly recommend Mid City for their honesty and thorough work!

Came in for a tire repair, unfortunately for me it was not reparable. Team was super friendly,…read moreexplained the issue, put on a new tire and advised on condition of remaining tires. Price was super reasonable and as a young and mostly uninformed girl I felt comfortable and that they were being honest! Thanks Mid City!