Old School Small Town Service at Its Best I can't say enough good things about the team at Cresco Rental in Lafayette. As a DIY guy, I sometimes get into projects that are slightly over my head, and that was exactly the case when I couldn't get a walk-behind trencher started. Paul and Christian were absolute professionals. Instead of just handing over a piece of equipment, they provided the kind of personable, "old school" service that is becoming harder to find these days. They were patient, stepped in to provide the assistance I needed to get the machine running, and treated me like a valued customer from start to finish. It's a relief to have a local resource where you don't feel like just another number. If you're a homeowner or a DIYer in the area, go see Paul and Christian--they truly go above and beyond to make sure you're set up for success. read more

Without being advised when I rented the equipment, I am unhappy with a being charged a full day extra for a powered sewer snake. I rented the equipment on a Saturday at 4:30pm, finished with the sewer drain that evening, I was advised that CRESCO is CLOSED Sundays. Thinking I had the morning to return the unit, I returned it later morning and then was told it had to be returned prior to 0800am. I was charged a full day extra for the unit. Not advised prior of this "policy," I will not be using this Cresco again. read more

We've used Cresco for various machines but this was my first experience with propane tanks. So easy. Off you need any size propane tanks filled, go to Lafayette Cresco. My new spot. Thank you for the amazing service. read more

I don't think my awful experience is the fault of the folks at this location. We needed to rent a hedge trimmer so a neighbor could clear some hazardous weeds outside our back fence, and he only had time on Sunday. The trimmer i rented was excellent, they provided 2 charged batteries, they let me rent before closing on Saturday for a one-day rental, as long as the tool was returned before 8 AM Monday. They helped load the tool. So why the 2-star review? I'm an old lady. My husband and I got a nasty cold on the weekend, but I was determined to return the trimmer by 8 AM in spite of a 20+ mile drive in commute traffic, because they were so nice. I left home at 6:45 and arrived about an hour later. By that time I was worse-than-desperate for a restroom. They told me firmly that it was 'against their policy' to let me use theirs. It's not easy to find a bathroom in Lafayette, and I'm not familiar with the local businesses. I'm embarrassed to admit that by the time I did, it was too late. I just want to let prospective customers know so it doesn't happen to somebody else. But I'm no saint, so I'll make a small exception. If justice demands that somebody has to find out the hard way how I feel right now, I hope it's somebody who makes (or enforces) a policy like that! Just sayin' read more

This company charges a $1,000 damage deposit for lager equipment. The piece of equipment was left on job site for 2 1/2 days after being called off when it was located 2 blocks away. Someone, not from our company, used the equipment while is was called off and managed to put a slight bend in a railing. The bend could easily be returned to its original condition with 10 minutes effort. They charged me $645 to replace the part, and I'm sure they just bent the part back into place as advised. BEWARE!!! read more

Cresco Equipment Rentals - Machine & Tool Rental Near Me - Lafayette, California

As I got out of the car to go in to rent a power tool, a couple guys greeted me, asking what I was going to rent so that they could go gert it and have it at the car by the time I got finished with the paperwork. Once home, I thought a part was missing, and ran back. Turns out that it was my bad - It wasn't missing, but they didn't make me feel like a dummy. Instead, they reset the clock for me so that I still had the full rental time to do my project. Talk about great service!!! read more

Just rented a concrete cutting gas-powered cut-off saw for 90 bucks or so per day and an electric jackhammer for 120 per day. Didn't come with a blade for the saw, nor bits for the jackhammer. Rental of both cost extra. Yes, the place is a bit spendy, especially as I can buy a used saw for 600 bucks on Craigslist. However, these guys are in Lafayette and the manager Paul is amazing. Usually you rent a tool because you're a bit desperate. I called 15 min before closing and needed my tools ASAP. Unfortunately I was stuck in 24's typical unforgiving tunnel traffic. Paul stayed 15 min past closing so I could get my stuff. Their business card says that they offer gold star service and they indeed do. read more

**Note: I originally reviewed this establishment on 6/27/12 and even got the "1st to review" tag. It's still in my account, but somehow they managed to reset their listing so my review doesn't show up. Well I went back to write a review for the Pleasant Hill Cresco, thanks to a GREAT experience I had renting from them, and Lo and Behold the management from Lafayette found a way around my opinion. Well, I promise you this gentlemen I will check back frequently to make sure my HONEST assessment of your customer service remains attached to your establishment. Hopefully it will encourage improvement in customer service. I'll never know.** BEWARE!! The manager/owner here will do everything in his power to take advantage of you. Caveat Emptor! I have rented equipment from here twice and each time I have found the management to be rude and unprofessional. The first time went ok, but there was a minor problem with one of the pieces of rental equipment malfunctioning. There was no customer consideration or alternatives given. It was going to be "my way or the highway" with the manager. After a long conversation we found a way around the problem and I was able to get my work done. I decided to give them another chance in case that was just a fluke and rented a brush trimmer from them. They tried to add on the cost of a trailer as well despite already having charged for it previously, but I called them on it. I rented it for a whole day, and used it for 2 hours before the pulley wheel broke and the motor would no longer turn the blades. Recognizing this, we brought the trimmer back. Of course they don't have the part to fix it. No apologies, no attempt at accommodation, not offer to provide a discount on the next rental when it is fixed. Just "too bad. Tough luck." Because I used it more than an hour, they say they weren't obligated to do anything. I will not be fooled again. I will drive 5 hours to avoid ever using this location in the future. I hope that anyone out there reads this before going there and thinks twice. read more

Beware when renting the CAT 301 excavator. Worked great the first 3 hours and then started getting jerky. Online forums suggest it may be some air in the hydraulics. Returned to Cresco and all of their yard team (all very knowledgeable and helpful) and the manager recreated the jerky movements with the boom. Manager tried to gaslight me saying the jerky motion was normal operation once it got warmed up, that there was nothing wrong, and I didn't need to run it a full throttle, (which was the recommendation of the forums so as to have more power to feather the controls). By the time I returned it and spent another hour in their parking lot, I was 6 hours into the 2 day rental , the manager charged me for a full day, no apologies or discounts. Disappointing tool performance and customer service. read more

Cresco Equipment Rentals - Machine & Tool Rental Near Me - Lafayette, California

People here are always very helpful and easy to deal with. Their equipment, in my experience, has always been in great shape and ready to use. read more

I really appreciate the professional help from Paul. He is knowledgeable, experienced, and very helpful.

Mower broke down yesterday and needed to clear my back field...Cresco to the rescue. Got into the store about 8:30 on a Saturday morning and was helped by a really helpful and efficient sales man at the counter named Alex. He was fast, friendly, and efficient. Started the mower, helped me adjust the height and move the selector from mow over to mulch. He made sure I had fuel and he helped me load it in my truck. The mower did the job and 7 hours later when I dropped it off, Alex made sure the mower did it's job and was genuinely interested in my experience. Can't say enough good things about Cresco and especially their fantastic representative Alex. read more

The customer service at this place is fantastic. I don't know the gentleman's name the young man with the bald head is spectacular. I look forward to coming in and talking to that young man I always happy always upbeat always positive. read more

Attitude on a Monday morning !!! Someone got up on the wrong side takes it out on the costumer... I picked up a jack hammer that was defective, waisted 3 hours and an unnecessary trip to exchange it. After they checked it and saw it's not working I Asked for another one which they didn't have, only a smaller size hammer... they refused to discount it or do anything for me even though I have people getting paid to wait for a replacement.. on top of that Paul is being rude about it. Telling me: "I understand yore a very important person" My employees time cost me money, it's very simple. This is the last time I'll work with theses guys ! Anyway they are generally more expensive then all the other rentals. read more

Lots of equipment, service is great as well. Only issue is they do not Maintain their equipment. Lots of returns. read more

I haven't rented tools from these guys - but rather use their propane refill services. They are always helpful, courteous, and quick. I am in and out in five minutes with my propane tank filled. read more

I've had the opportunity of renting several different tools for various tasks throughout the years. The employees have always been knowledgeable and helpful. read more

This place is great. Great customer service. Reasonable prices. Good equipment. Helpful staff. Good hours. Have rented several pieces of equipment from here. read more

As a small contractor, we have to rent a lot of equipment for the variety of jobs that we do. Robert takes incredibly great care of us and has become a very important part of our business. We hghly recommend Cresco to contractors and homeowners - they will take great care of you! read more

I rented a small hand tool from this location. The staff were friendly and efficient. This is a very conveniently located Cresco!

Need a heavy duty sander to redo your deck? This is your place. They rent the sander and other necessary gear. Pretty knowledgeable staff so they can answer lots of your questions and give you some advice about some home projects you are trying to do. read more

Had a smooth experience renting a bush whacker last weekend. We explained what we needed, and they recommended buying a metal blade to use with their standard bush whacker. It was exactly what we needed, and we had the hill cleared in an hour for $90, instead of the $380 we were quoted from a yard service company (and we keep the metal blade for next year). Two tips: (1) Try starting the device yourself before you leave. It looked so easy when the employee did it. It took us 20 minutes at home. (2) If you're a woman, bring your biggest, baddest attitude. They basically ignored me and only talked to my husband. Um, it's operating a big weed whacker guys. It definitely doesn't require a p@#%$. read more

Manny is very knowledgeable and patient! Very professional attitude..

Im retired and got some new projects going, Manny at Lafayette took the time to explain how to use the equipment and gave some advice that I couldn't have done the job without! Professional, courteous, and knowledgeable! I will be back, hopefully he will be there to help me again. OUTSTANDING! read more

They are nice and helpful when you need to rent a tool. They always make sure the equipment is working before they rent it out.

Kevin and Wes - simply the best! I have no idea what that reviewer who gave these guys one star is talking about. They got me in and out with absolutely no hassle, they were helpful, friendly, the equipment worked great, every aspect of the experience was 5 star all the way. I only wish I could have the same experience at every business I have to deal with. Maybe that one star reviewer works for a different rental company? Lol! I can't thank and recommend them enough. read more

Check what you are being charged for. I was charged for an "equipment protection plan" that I never asked for, and was never mentioned to me when I rented the tool. This left a bad taste in my mouth, and made me suspect that this is a common practice. It may or may not be, but double-check what you're paying for. read more