Our overall experience was quite pleasant. From entry at the store to delivery and setup…read more Our sales rep, Holly, was friendly and helpful. It's apparent that they have a set format that they follow to ascertain what your needs and wants are in order to provide you with the various options to meet those needs. If our sales rep did not know the answer to a question, she promptly inquired with a supervisor to find the answer. We were encouraged to try various mattresses in the store that met our criteria to help us make a final decision. After returning home to take some final measurements, we returned the following day to make the purchase. As should be expected, an effort was made to up-sale certain accessories and services. None were unreasonable, however. A holiday sale was in progress, so we were able to obtain a free adjustable base, and a free mattress protector, in addition to the $500 reduction in the cost of the queen size mattress. While delivery to the front door would have been free, we opted for the platinum service at a sale price of $120, which included removal of the old mattress and base, and setup of the new adjustable base and mattress. The day before the agreed upon delivery date, a text message was sent to our cell phone identifying a 2-hour window within which we could expect delivery on the following day. On the delivery date, a text message and an email were received, within the 2-hour window, to let us know that the delivery truck was approximately 20 minutes away. The delivery staff were on time, efficient, and very careful with the removal of the old mattress and base, and the setup of the new base and mattress. Nothing negative to report.

After a bad experience with a Sleep Number bed we went into Sleepy's and were greeted by a…read morefantastic sales man. He took us through lots of different beds before we chose one of them. They were quick to set up delivery and right on time that day. I highly recommend this store because of the sales people and the super service.

Sales consultants are rude and speak to you like you're incompetent…read more We ordered a bedroom set from Old Brick Cliton park the first week of February, we were told it would be here by the 1st week of march latest. Two weeks after we ordered it, we got a call that it wouldn't be in until the end of march/beginning of April, they asked if we wanted to change our color way and get something sooner but we said no since it was very expensive, and we would have preferred to wait 2 more weeks. Now it's the end of March and I called to ask for an update (they should've called us again) and now we are told our furniture won't be here till middle of April, and then it should take a week after that to call us to get it set up. Now I understand issues with shipping and it is out of their control, but the lady was explaining it to me like I was born yesterday, she was extremely passive, and when I made a comment saying two weeks waiting to 2 months is a long stretch she quickly cut me off saying well it's not 2 months you ordered it in February, and I said well by the time it gets here yes it will be 2 months since we've ordered it, and her tone was very condescending and rude. and I have noticed this from several of their employees at this location. I don't think we'll ever buy from here again! Lack of communication on top of their condescending and rude nature, their employees need to learn how to speak to people, especially when customers are already having an issue with their orders.

Lots to browse...good variety and selection. Attentive without being intrusive staff. Pleasant and…read moreknowledgeable..knew their products well. Quick and efficient checkout. Only drawback is delivery is not free even when you spend thousands.

Purchased a good sealy mattress Jan '23, sides sagged so much…read more I called for warranty service appx March '24. "Inspector" came, inspected mattress and while sliding his aluminum level over surface {leaving black marks} to measure depression he agreed that there was a problem with the mattress. He then took pictures of the mattress, sent them to the company and told me I should hear from them within a couple of days. About 2 weeks later I received a FORM letter denying warranty as there was a stain on the mattress {from his aluminum level}. I tried several times to contact the company and no one would return my call. With the testing method used and the form letter denial it seems pretty obvious that's how they treat customers, with a worthless warranty.

I cannot recommend this store to anyone. My wife and I…read morebought a mattress here on May 30, 2022. At that time, I thought the staff was knowledgeable about the product. We purchased an expensive mattress along with and adjustable base that we had tried together in the store and loved. On the day of delivery, the drivers took one look at our stairs and declared that they couldn't bring the box spring to our bedroom. They brought the new mattress upstairs and put the box spring back on the truck. The new mattress was way too high off the ground for us as it was sitting on our bed frame instead of the base we had paid $750 for. After a week of trying to sleep on the giant mattress we decided it wasn't working. We went back to Metromattress (where there was an entire new staff). They had no record of our delivery not working. We explained what happened and ordered a less thick mattress. The new mattress came and the old one was taken away. There was an $800 difference between the first expensive mattress and the second less-expensive mattress. When my bill came, I saw that we hadn't been refunded ANY money (they owed us over $1200) I went back to the store where another NEW person was in charge. He had to call NY to see if he could give us the money back. Apparently, no one in this company knows what they are doing. Mythical headquarters had to be called. Two days later I was told I was being refunded for the box spring and protection plan. Three weeks later it finally showed up on my credit card. However, I still wasn't refunded the difference in mattress prices. $700!!!! I went back again...the first person who rigged our exchange due to MM's delivery people not being able to deliver the foundation, overcharged us for the new mattress! I wanted my money back. It was determined that I was still owed $200.01 but that didn't appear on my stattement. I went back to the store yet again. This time I put steel in my voice and said that if I wasn't refunded the difference I'd go public with my problems. They refused to credit me the $200 and instead made up something about a "$100 exchange fee" for the mattress (which again was only exchanged because they couldn't deliver the frame they were supposed to), and offered to give me a $100 store credit to use on anything I wanted to in their store. No one in this store seems to know what they are doing. They keep calling NY state and talking to Gene, who then has to call HQ. Very poorly run, poor customer service, and I will be contacting the AG of Connecticut to talk about how MetroMattress has given me the runaround and basically swindled me.

Bought a sectional last year along with ottomans. CHEAPEST, WORST PRODUCT EVER MADE. Seriously…read morehorrible experience. The chaise is like sitting in a bucket. The springs are shot. Within four months of getting it, it's something you can't even sit on. Truly disgusting quality. The ottomans can handle ZERO weight. NEVER buy from R and F. You get a lot of F. Ashley or Bob's quality at a premium price.

Great customer service..... superb selections for every room in your home…read more We shop there as our first stop every time we need furniture. It also has always been our last stop! That says it all!

Tommy D was amazing! Customer service superstar! He needs to be my bff!!…read moreAnd what an awesome cashier! Best experience of a big lots ever! Thanks guys

I am new to the areas and needed to find a mattress set. I went to two mattress stores that were…read moregoing to overcharge me. A third one that will remain nameless promised to deliver it to me by Sunday. I happened to be in Big Lots on Saturday and the mattress store called me and said they couldn't deliver it by Sunday anymore (although they promised). Big lots had a mattress set for half of what they were charging, plus I had a coupon which was a big saving especially after just moving. The associates were helpful, reliable and went out of their way to assist. The mattress was too big for my SUV so they had a local company that picks up and delivers furniture and they were able to pick up my set and deliver it. Whenever I'm in the store they are always helpful they are the epitome of great customer service.

Great service and good quality furniture. My sales rep was Brianna and she was great. When our…read morefurniture was delivered, Corey and Jack was friendly, professional and were so careful bringing in the furniture not to scratch walls, set the furniture up and took away the plastic covering the furniture. Corey and Jake thank you very much.

I bought a sofa at Mooradians in Clifton Park and they delivered a sofa that was soiled on the left…read morearm. I tried to return it but "No returns." I had it thoroughly steam cleaned and it's still oily/greasy/dark and dirty. It looks like it sat in a warehouse and workers sat on it with dirty hands until it was sold. DO NOT BUY FROM HERE. Go someplace reputable who is selling clean, unused, undamaged furniture. This place is a lemon.

We purchased a mattress in 2001 for $909.00 which had a 10 year warranty. It bowed severely over…read morethe last 5 years and we called last week to see if it was replaceable. Mr Olender came to our house 2 days later and looked at the mattress. He said because there were no support across the bed frame the warranty was voided. I told him that I was not told this when the mattress was installed. He then said the mattress was in good shape and just looked that way because of the top covering. I purchased a new mattress from Boscov's for less money with the same warranty. I felt Olender did nothing to support their warranty and over charged us to boot.

Worst mattress ever! The e-mail, website and any other method of contacting them is not working…read more I purchased a mattress through Macy's and complained within 18 months. I was told the mattress had a 10 year warranty. I retried to contact them concerning the warranty and defective mattress to no avail. DO NOT BUY FROM THIS MATTRESS COMPANY!!!

One of the most disorganized and non appreciative companies I've ever worked for. If your looking…read morefor a job that will maximize your abilities, look elsewhere. Do not break your back for this company. They won't think twice about blaming something on you, that was due to the faulty management.